21112178843861081 · Call

Call 21112178843861081 2026-09-03 · Kartikey Chauhan · 0:55

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
IS_MFG_HR_HRPO_Sep26	No_requirement	full conversation 7 turns, clean transcript (0% inaudible)	English	7	supply_led (campaign_name:medium)

Audio: clear: The agent's final sentence is cut off mid-thought.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

2.0/10

no conversation

USP relevance: none

2 · Customer quality

the LEAD we handed over

0 /4 flags

clean lead

3 · Supply

none

4 · Sentiment

the CUSTOMER

-0.62

confidence high · +0/−13 from 4 hits
0.6*lexical + 0.4*prior

rejection

What to do differently next time biggest points lost first · the quotes are from real calls

−2.0 pts Opener & permission Agent did not use the customer's name or ask if it was a good time to talk, failing two components of the opener.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.

−2.0 pts Hook (supply/price signal) Agent did not provide a supply or price hook, instead jumping directly to a qualifying question.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.

−2.0 pts Discovery (6 Qs) The call was terminated by the customer before any discovery questions could be asked.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: Okay, so what do you manufacture, sir, by the way?

did well

Qualify

Uh, sir, in your Rocklin Infra Equipment, you have any steel requirement right now?

Summary

The agent opened the call and immediately asked if the customer had a steel requirement. The customer replied that they had no requirement at the moment. The call ended without any discovery, pitching, or discussion of next steps.

Coaching

Always open with permission-to-speak and a strong supply hook before asking about requirements; this earns you the time for a longer conversation.

Missed: SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Earned	Evidence from the transcript
SL1 Opener & permission	2	fail	–	0.0	Uh, sir, good evening. Karthik this side from JSW One. Agent did not use the customer's name or ask if it was a good time to talk, failing two components of the opener.
SL2 Hook (supply/price signal)	2	fail	–	0.0	Agent did not provide a supply or price hook, instead jumping directly to a qualifying question.
SL3 Discovery (6 Qs)	2	fail	0	0.0	The call was terminated by the customer before any discovery questions could be asked.
SL4 Pitch (2-3 USPs)	1	fail	–	0.0	No USPs were pitched as the call did not progress to the pitch stage.
SL5 Qualify	2	pass	–	2.0	Uh, sir, in your Rocklin Infra Equipment, you have any steel requirement right now? Agent successfully asked if a current requirement exists, which is the first part of this step.
SL6 Closure with next step	1	fail	–	0.0	No next step was proposed or agreed upon as the customer stated no requirement and the call ended.

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.698	8.1s	3.5s	43.4s	3.7s	222.2	0	4	3	1

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

customer

10.0s

Hello.

agent

10.8s

Hello.

agent

11.7s

Uh, sir, good evening. Karthik this side from JSW One.

customer

14.4s

Yes.

agent

15.4s

Uh, sir, in your Rocklin Infra Equipment, you have any steel requirement right now?

customer

19.6s

Uh, right now there is no, uh, no requirement, sir.

agent

22.4s

Okay, no, nothing on the...