Call 21112178954108963 2026-09-16 · Kartikey Chauhan · 0:49
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | General Enquiry | full conversation 18 turns, clean transcript (0% inaudible) | Hindi | 18 | supply_led (campaign_name:medium) |
Audio: clear: There is a slight echo on the customer's side, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
2
/4 flags
segment: wrong_product
material: Customer likely uses composite materials, not steel, based on company name and denial of steel requirement.
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.47
confidence high · +0/−7
from 3 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
rejection
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent identified self and company but did not ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent did not provide a value proposition or hook, instead jumping directly to asking about requirements.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The call ended after the customer denied any requirement for steel, leaving no opportunity for discovery.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
so do you have a requirement for steel here?
Summary
The agent contacted a representative from 'United Composite'. After a brief introduction, the agent asked directly if they required steel. The customer denied any need for steel and seemed confused by the inquiry, leading to the call ending without any discovery or defined next steps.
Coaching
Start your call with a strong value proposition, like a price or availability signal, before asking if the customer has a requirement; this gives them a reason to listen.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent identified self and company but did not ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not provide a value proposition or hook, instead jumping directly to asking about requirements. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The call ended after the customer denied any requirement for steel, leaving no opportunity for discovery. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as the call did not progress past the initial requirement check. |
| SL5 Qualify | 2 | pass | – | 2.0 | so do you have a requirement for steel here? Agent successfully asked if a requirement for steel exists. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The call ended abruptly without the agent setting any next step. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.582 | 11.4s | 8.2s | 29.4s | 4.0s | 210.5 | 0 | 8 | 10 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.2s
Hello.
customer
1.3s
Hello.
agent
2.6s
Hello.
customer
3.6s
Tell me sir, who is this?
बताओ सर कौन?
agent
4.7s
Uh, United Composite?
अह United Composite?
customer
6.3s
Yes.
हां।
agent
6.9s
Yes, good afternoon. This is Kartik speaking from JSW One.
हां जी, good afternoon. कार्तिक ये बात कर रहा था JSW One से।
customer
9.7s
J L W?
agent
10.5s
JSW One.
customer
11.5s
JSW One.
agent
12.5s
Jindal, yeah.
customer
13.5s
Hmm, tell me.
हम्म, बताइए।
agent
14.5s
Your company was registered on our platform, so do you have a requirement for steel here?
ये आपका company registered था हमारे platform पे, so इधर steel का requirement रहता है क्या आपको?
customer
18.8s
No sir, there is no requirement for steel.
नहीं सर, steel का तो कोई requirement नहीं है।
agent
20.7s
Okay, you don't need steel?
अच्छा, steel नहीं लगता है?
customer
21.8s
No.
नहीं।
agent
22.5s
Okay.
customer
23.2s
What are you saying? Steel?
क्या बोल रहे? Steel?