21112178582874691 · Call

Call 21112178582874691 2026-08-04 · Kartikey Chauhan · 1:17

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
IS_MFG_HR_HRPO_Opp_Aug26	General Enquiry	full conversation 15 turns, clean transcript (0% inaudible)	Hindi	15	supply_led (campaign_name:medium)

Audio: clear: The agent's price calculation (56500 rate with 1000 cashback resulting in 56250) seems incorrect, but is transcribed as spoken.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

0.0/10

no conversation

USP relevance: none

2 · Customer quality

the LEAD we handed over

1 /4 flags

segment: trader

3 · Supply

none

4 · Sentiment

the CUSTOMER

-0.12

confidence high · +0/−0 from 1 hits
0.6*lexical + 0.4*prior

What to do differently next time biggest points lost first · the quotes are from real calls

−2.0 pts Opener & permission Agent identified himself and the customer's company but failed to ask for permission to speak, jumping directly into a requirement question.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.

−2.0 pts Hook (supply/price signal) Agent did not deliver a supply or price hook, instead opening with a question about requirements.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.

−2.0 pts Discovery (6 Qs) Agent asked zero discovery questions about the customer's business, material usage, or procurement process.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: Okay, so what do you manufacture, sir, by the way?

objection The customer raised 1 objection you did not answer: price

It's just that your rate is much higher than the market.

Summary

The customer, a steel trader, immediately raised an objection about JSW's high prices. The agent skipped discovery and attempted to negotiate price, but the conversation stalled when he offered an ex-Ghaziabad price to a customer who required a delivered price in Faridabad. The call ended without any resolution or next steps.

Coaching

You must follow the pitch structure; after the opener, perform discovery to understand the customer's needs before you start discussing specific prices or delivery terms.

Missed: SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Evidence from the transcript
SL1 Opener & permission	2	fail	–	Yes sir. I am Kartik speaking from JSW One. Sir, in Gupta Steel Traders, will you have any requirement for steel right now? Agent identified himself and the customer's company but failed to ask for permission to speak, jumping directly into a requirement question.
SL2 Hook (supply/price signal)	2	fail	–	Agent did not deliver a supply or price hook, instead opening with a question about requirements.
SL3 Discovery (6 Qs)	2	fail	0	Agent asked zero discovery questions about the customer's business, material usage, or procurement process.
SL4 Pitch (2-3 USPs)	1	fail	–	No USPs were pitched because no discovery was conducted to understand the customer's needs.
SL5 Qualify	2	fail	–	will you have any requirement for steel right now? Agent asked about a requirement but failed to capture any specific details like grade, thickness, quantity, or delivery date.
SL6 Closure with next step	1	fail	–	The call ended without a committed next step; no quote was offered and no callback was scheduled.

Objections supplementary — never inside the /10

Type	State	Customer said	Rep replied
price	mishandled	It's just that your rate is much higher than the market.	So right now, for example sir, our HR is going for fifty-six thousand five hundred. So is it available for less in the market?

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.619	19.7s	12.1s	45.2s	7.0s	325.9	0	8	7	4

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

customer

0.2s

Hello?

हेलो?

agent

0.9s

Hello?

हेलो?

customer

1.8s

Yes.

हां जी।

agent

2.6s

Yes sir. I am Kartik speaking from JSW One.

हां जी सर। मैं कार्तिक के बात कर रहा था JSW One से।

customer

5.6s

Hmm.

हम्म।

agent

6.3s

Sir, in Gupta Steel Traders, will you have any requirement for steel right now?

सर अभी गुप्ता स्टील ट्रेडर्स में अभी कुछ रिक्वायरमेंट होगा आपका सर स्टील में?

customer

10.0s

It's just that your rate is much higher than the market. We have requirements daily.

बस आपका मार्केट से ना बहुत ज्यादा रेट रहता है। रिक्वायरमेंट तो हमारी रोज ही रहती है।

agent

13.6s

Yes.

हां।

agent

14.5s

So right now, for example sir, our HR is going for fifty-six thousand five hundred. So is it available for less in the market?

तो अभी जैसे सर अपना HR में छप्पन पांच सौ चल रहा है। तो मार्केट में कम में मिल रहा है?

customer

18.5s

You tell me, do you have anything available and what is the best rate you can do, delivered to Faridabad?

आप बताओ आपके पास अवेलेबल है कुछ और क्या बेस्ट रेट कर सकते हो फरीदाबाद पहुंच?

agent

22.2s

It is available. So sir, look, our coil rate is fifty-six thousand five hundred. On that, I can give you a cashback of one thousand, right? So this will be my best. You will get the coil for fifty-six thousand two hundred and fifty. Ex-Ghaziabad.

अवेलेबल तो है। तो सर देखो अपना कॉइल का छप्पन पांच सौ रेट है। उसपे मैं आपको एक हजार का कैशबैक दे सकता हूं, है ना? तो ये मेरा बेस्ट ही होगा। छप्पन दो सौ पचास में कॉइल मिल जाएगी आपको। एक्स गाजियाबाद।

customer

29.6s

No, my work is in Faridabad, right?

नहीं, मेरा तो फरीदाबाद है ना काम।

agent

30.9s

Yes, you need it in Faridabad.

हां जी, फरीदाबाद में चाहिए।

customer

32.5s

I have nothing to do with Ghaziabad. Everything is in Faridabad.

मेरा गाजियाबाद से कोई मतलब नहीं ना। फरीदाबाद है सब कुछ।

agent

35.2s

Hmm hmm. Understood.

हम्म हम्म। समझ गया।