Call 34972178964892771 2026-09-17 · Kartikey Chauhan · 0:40
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | No_requirement | full conversation 8 turns, clean transcript (0% inaudible) | Hindi | 8 | supply_led (campaign_name:medium) |
Audio: clear: The call is short and ends abruptly.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: unknown
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.30
confidence high · +0/−1
from 2 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent did not ask for permission to speak, jumping directly into a qualification question.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not deliver a hook or provide any reason for the call before asking for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked as the customer shut down the call after the initial qualification attempt.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
habit You did 75% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Qualify
Uh sir, will there be any requirement for HR etc. in Alpha Enterprises right now?
Summary
The agent called Alpha Enterprises and immediately asked if they had a requirement for HR coil. The customer stated they had no current need. The agent then suggested the customer use the app if a requirement arises in the future, and the call ended.
Coaching
You skipped the permission and hook steps, immediately asking for a requirement, which often leads to a quick refusal. Always secure permission and provide a value-based reason for your call before qualifying.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Uh sir, will there be any requirement for HR etc. in Alpha Enterprises right now? The agent did not ask for permission to speak, jumping directly into a qualification question. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent did not deliver a hook or provide any reason for the call before asking for a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked as the customer shut down the call after the initial qualification attempt. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as no discovery was conducted and the call ended prematurely. |
| SL5 Qualify | 2 | pass | – | 2.0 | Uh sir, will there be any requirement for HR etc. in Alpha Enterprises right now? The agent successfully asked if a current requirement exists, which is the first part of this step. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | If something comes up, sir, please share it through our app. This is a passive closing, not a committed next step like a scheduled callback or a quote. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.746 heavy | 8.8s | 3.0s | 28.2s | 3.6s | 259.1 | 0 | 4 | 4 | 1 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.0s
Hello?
customer
2.6s
Hello?
agent
3.6s
Yes.
हां।
agent
4.4s
Uh yes sir, good evening. Karthik this side from JSW One.
customer
7.6s
Yes, tell me.
हां, बोलिए।
agent
8.7s
Uh sir, will there be any requirement for HR etc. in Alpha Enterprises right now?
अह सर, ये Alpha Enterprises में अभी कुछ requirement रहेगा अपना HR वगेरा का?
customer
12.8s
No sir, not right now.
नहीं सर, अभी तो नहीं।
agent
14.6s
If something comes up, sir, please share it through our app.
कुछ आता है तो सर share करना हमारे app के through.