21112178904130891 · Call

Call 21112178904130891 2026-09-10 · Kartikey Chauhan · 2:03

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
IS_MFG_HR_HRPO_Sep26	—	full conversation 38 turns, clean transcript (0% inaudible)	Hindi	38	supply_led (campaign_name:medium)

Audio: clear: The agent's voice is slightly distant but audible.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

3.0/10

no conversation

USP relevance: none

2 · Customer quality

the LEAD we handed over

0 /4 flags

clean lead

3 · Supply

not_in_stockyard

Agent states they do not stock material in Jaipur but can source it from a local seller.

4 · Sentiment

the CUSTOMER

+0.43

confidence high · +2/−0 from 4 hits
lexical only

What to do differently next time biggest points lost first · the quotes are from real calls

−2.0 pts Opener & permission The agent did not use the customer's name or ask for permission before jumping into the requirement check.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.

−2.0 pts Hook (supply/price signal) The agent did not deliver a proactive hook; instead, he immediately asked about requirements, making the call reactive from the start.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.

−2.0 pts Discovery (6 Qs) The agent asked zero of the six required discovery questions about the customer's business, volume, or suppliers.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: Okay, so what do you manufacture, sir, by the way?

habit You did 73% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.

did well

Qualify

AGENT: Do you have a requirement right now? Are you looking to pick it up?

Closure with next step

AGENT: Well, I will tell you once what price you are getting from Jaipur. Okay?

Summary

The customer inquired about 1.6mm and 2mm HR coil. The agent provided a price for Ghaziabad, but the customer is located in Jaipur. The agent explained that JSW One does not stock material in Jaipur but can source it. The call ended with the agent committing to find and share the price for Jaipur.

Coaching

You must take control of the call by following the pitch structure; before giving a price, ask discovery questions to understand the customer's business and needs.

Missed: SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs)

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Earned	Evidence from the transcript
SL1 Opener & permission	2	fail	–	0.0	AGENT: Yes sir, good evening. This is Kartik calling from JSW One. Sir, will you have any requirement in steel right now, sir? The agent did not use the customer's name or ask for permission before jumping into the requirement check.
SL2 Hook (supply/price signal)	2	fail	–	0.0	The agent did not deliver a proactive hook; instead, he immediately asked about requirements, making the call reactive from the start.
SL3 Discovery (6 Qs)	2	fail	0	0.0	The agent asked zero of the six required discovery questions about the customer's business, volume, or suppliers.
SL4 Pitch (2-3 USPs)	1	fail	–	0.0	No USPs were pitched; the conversation was limited to price and location.
SL5 Qualify	2	pass	–	2.0	AGENT: Do you have a requirement right now? Are you looking to pick it up? The agent confirmed a current requirement and captured key details like thickness (1.6mm) and quantity (whole coil).
SL6 Closure with next step	1	pass	–	1.0	AGENT: Well, I will tell you once what price you are getting from Jaipur. Okay? The agent committed to a clear next step of providing a price for the customer's location, which the customer agreed to.

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.732 heavy	39.9s	14.6s	68.5s	6.1s	264.7	0	20	18	10

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

customer

0.0s

Hello

हेलो

agent

0.8s

Hello?

हेलो?

customer

1.2s

Yes

हां

agent

1.4s

Yes sir, good evening. This is Kartik calling from JSW One.

हां जी सर, गुड इवनिंग। कार्तिक यहां बात कर रहा था JSW One से।

customer

4.5s

Yes, tell me.

बोलिए ना।

agent

4.9s

Sir, will you have any requirement in steel right now, sir?

सर अभी स्टील में अभी कुछ रिक्वायरमेंट रहेगा अपना सर?

customer

7.0s

For what, sir?

किस चीज का सर?

agent

7.8s

In steel, for HR etc., sir.

स्टील में, HR वगेरा का सर।

customer

9.2s

Do you have 2 mm, sir?

2 mm है क्या सर?

agent

10.0s

We have 2 mm, absolutely we have it, sir.

2 mm है, बिल्कुल है सर।

customer

11.2s

What is the rate, sir?

क्या रेट है सर?

agent

11.7s

The rate for 2 mm is sir, 63.

2 mm का रेट है सर, 63.

customer

14.2s

Yes sir?

हां सर?

agent

14.7s

63.

customer

15.5s

Is it a packet?

पैकेट है क्या?

agent

16.8s

No no, not packet, coil cut.

नहीं नहीं, पैकेट नहीं, कॉइल कट।

customer

18.2s

Okay.

ठीक है।

agent

19.0s

Yes.

हां जी।

customer

19.5s

And 1.6?

और 1.6?

agent

20.2s

How much will 1.6 be? 62 plus 4500, 65 500.

1.6 कितना होगा? 62 प्लस 4500, 65 500.

customer

24.8s

Where?

किधर?

agent

25.3s

65 500, 65 500.

customer

27.0s

This material, where is it?

ये जो मटेरियल है, ये है कहां पे?

agent

28.5s

This is in Ghaziabad, sir.

ये सर गाजियाबाद में है।

customer

29.8s

Ours is Jaipur...

हमारा तो जयपुर...

agent

30.8s

Okay, it will be available in Jaipur, but we don't stock in Jaipur.

अच्छा जयपुर में मिल जाएगा, लेकिन जयपुर में ना स्टॉक नहीं करते।

agent

33.5s

I will get it for you from a seller or someone.

दिलवा दूंगा मैं सेलर वगेरा से।

customer

35.2s

Yes sir?

हां सर?

agent

35.7s

I said sir, it will be available in Jaipur too. I will have to find out the rate for Jaipur once, how much it is.

मैंने कहा सर जयपुर में भी मिल जाएगा। जयपुर का रेट एक बारी निकालना पड़ेगा कितना है।

agent

39.5s

Do you have a requirement right now? Are you looking to pick it up?

अभी रिक्वायरमेंट है आपको? उठाने का देख रहे हो?

customer

41.8s

Yes, if it's in Jaipur, I will check the coil and all, how it is, and I will take it accordingly.

हां जयपुर में अगर होगा तो मैं क्या कॉइल वगेरा देख लूंगा कैसी है, उस हिसाब से मैं लूंगा।

agent

44.5s

Okay. The whole coil?

अच्छा। कॉइल पूरी?

customer

45.5s

Yes, the whole coil only.

हां पूरी कॉइल ही।

agent

46.2s

1.6 or 2 mm?

1.6 या 2 mm की?

customer

47.2s

1.6.

1.6 की।

agent

47.8s

1.6, right? Okay. One coil of 1.6 in Jaipur is for 8250, right?

1.6 ना? ठीक है। 1.6 जयपुर में एक कॉइल 8250 की है ना?

customer

51.0s

Okay.

ठीक है।

agent

51.3s

Okay. Well, I will tell you once what price you are getting from Jaipur. Okay?

ठीक है। चलो मैं बताता हूं एक बारी जयपुर से क्या भाव आ रहा है आपको। ठीक है?