Call 21112178576191351 2026-08-03 · Kartikey Chauhan · 1:14
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Opp_Aug26 | General Enquiry | full conversation 19 turns, clean transcript (0% inaudible) | English | 19 | supply_led (campaign_name:medium) |
Audio: clear: The conversation is about cement, not steel, which is unusual for the context of a steel marketplace.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
4.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: wrong_product
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.06
confidence high · +4/−4
from 12 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Hook (supply/price signal)
Agent did not provide a supply or price hook, instead asking directly for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions for the target product (steel) were asked as the customer immediately denied requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
−1.0 pts
Pitch (2-3 USPs)
No USPs were pitched as no discovery was conducted.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: ...so that the distributors don't have a monopoly. They can increase the price anytime, they can't give it to you at a higher price in the future. There should be control in the market.
did well
Opener & permission
Uh yes, a good evening. Kartikeya this side from JSW One.
Qualify
Uh sir, do you have any MS steel requirement at the end?
Summary
Agent contacted a lead for an MS Steel campaign. The agent skipped the hook and asked directly for a requirement, which the customer denied. The customer then pivoted the conversation to an inquiry for cement. The agent provided MOQ details for cement and agreed to send a quote via text.
Coaching
Start your call with a strong price or availability hook to create interest before asking if the customer has a requirement.
Missed:
SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | pass | – | 2.0 | Uh yes, a good evening. Kartikeya this side from JSW One. Agent greeted, introduced self and company, and used the contact name, and the customer gave implicit permission to proceed. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not provide a supply or price hook, instead asking directly for a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions for the target product (steel) were asked as the customer immediately denied requirement. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as no discovery was conducted. |
| SL5 Qualify | 2 | pass | – | 2.0 | Uh sir, do you have any MS steel requirement at the end? Agent correctly attempted to qualify by asking if a requirement for the target product existed. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The next step provided ("I'll drop you the text on") was vague and did not constitute a committed quote or specific callback time. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.592 | 20.6s | 14.2s | 39.2s | 5.0s | 209.7 | 0 | 9 | 10 | 4 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.9s
Hello?
agent
1.9s
Hello.
customer
2.7s
Hello?
agent
3.6s
Uh hello, uh Tripura contact?
customer
6.0s
Yes, please.
agent
6.9s
Uh yes, a good evening. Kartikeya this side from JSW One.
customer
10.5s
Yeah, tell me Kartikeya.
agent
11.8s
Uh sir, do you have any MS steel requirement at the end?
customer
15.8s
Uh no.
agent
16.2s
Or would you might be needing quotes from JSW?
customer
19.0s
Uh can I get quote for uh this cement?
agent
21.8s
For the cement. Uh sir, how many bags?
customer
24.5s
Like uh what is the minimum MOQ?
agent
26.8s
Uh sir for non-trade it's 720 bags. Otherwise you can also purchase 500 bags.
customer
32.2s
Okay, non-trade is 720, minimum is 500.
agent
35.0s
Yes.
customer
36.5s
Okay. Uh give me the quote, I will check the price.
agent
39.2s
Hm, okay sir. I'll I'll drop you the text on.
customer
42.2s
Okay.