Call 21112178835054592 2026-09-02 · Kartikey Chauhan · 0:50
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | General Enquiry | full conversation 14 turns, clean transcript (7% inaudible) | Hindi | 14 | new_registration (campaign_name:medium) |
Audio: clear: There is some muffled speech at the very beginning of the recording which is inaudible.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.20
confidence high · +1/−0
from 2 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
The call ended before any discovery questions could be asked.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
The agent did not ask about a current requirement as the customer cut the call short.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The agent did not schedule a specific callback time, instead leaving the onus on the customer to call back.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
habit You asked no questions at all on this call. Discovery is where the requirement comes from.
did well
Warm welcome opener
Uh sir, good evening. This is Karthik calling from JSW One.
Summary
The agent introduced himself from JSW One. The customer immediately stated they were driving and asked to be called back, suggesting they would call back after 6:30. The agent agreed and ended the call without scheduling a firm next step.
Coaching
When a customer offers a callback time like 'after 6:30', take control and schedule a specific time yourself, such as 'Great, I'll call you back at 6:45 PM then', instead of leaving it open.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Uh sir, good evening. This is Karthik calling from JSW One. The agent provided a polite and standard opening. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 0 | 0.0 |
The call ended before the agent could ask any profile verification questions. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
The call ended before any discovery questions could be asked. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The agent did not get an opportunity to explain the platform's value. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 |
The agent did not ask about a current requirement as the customer cut the call short. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 | Yeah, just connect with me as per your convenience. The agent did not schedule a specific callback time, instead leaving the onus on the customer to call back. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.452 | 7.6s | 9.2s | 33.2s | 2.7s | 236.8 | 0 | 6 | 8 | 0 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.0s
[inaudible]
agent
2.6s
One minute.
एक मिनट
customer
3.5s
Hello?
agent
4.5s
Hello.
customer
5.2s
Speak?
बोलो?
agent
5.8s
Uh sir, good evening. This is Karthik calling from JSW One.
अह सर, good evening. कार्तिक बात कर रहा था JSW One से।
customer
9.0s
From where, sir?
कहाँ से सर?
agent
9.8s
Sir, JSW One.
सर JSW One.
customer
10.8s
Jindal JSW One?
customer
11.8s
Uh sir, can I call you back in half an hour? I am driving right now.
agent
14.5s
Oh, okay, sure, sure.
customer
16.0s
I'll I'll call you after 6:30.
agent
17.8s
Yeah, just connect with me as per your convenience.
customer
20.0s
Okay.