Call 21112178886490351 2026-09-08 · Kartikey Chauhan · 1:16
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | Onboarded | full conversation 27 turns, clean transcript (0% inaudible) | Hindi | 27 | supply_led (campaign_name:medium) |
Audio: clear: There is some minor line noise, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.78
confidence high · +10/−0
from 19 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent did not ask for permission to speak, jumping directly to a requirement question.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent did not lead with a price or availability hook; the customer had to ask for the price.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked to understand the customer's business or needs.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
objection
The customer raised 1 objection
you did not answer:
send_price_will_think
Okay, okay. If there's anything, I will do it.
did well
Qualify
Sir, do you have any requirement for steel right now?
Closure with next step
No, I'll send a WhatsApp, save that number.
Summary
The agent opened the call and asked about current requirements. The customer said they had none but inquired about the price for HR coil. The agent provided the rate for coil and cut pieces. The customer ended the call by saying they would be in touch, and the agent agreed to send their contact details via WhatsApp.
Coaching
When a customer asks for price immediately, answer briefly but then pivot back to discovery questions to understand their needs before you lose control of the call.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs)
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent did not ask for permission to speak, jumping directly to a requirement question. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not lead with a price or availability hook; the customer had to ask for the price. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked to understand the customer's business or needs. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as no discovery was conducted. |
| SL5 Qualify | 2 | pass | – | 2.0 | Sir, do you have any requirement for steel right now? Agent successfully asked if a current requirement exists, which is the first part of this step. |
| SL6 Closure with next step | 1 | pass | – | 1.0 | No, I'll send a WhatsApp, save that number. Agent established a clear next step by committing to send a WhatsApp message with contact details. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| send_price_will_think | mishandled | Okay, okay. If there's anything, I will do it. |
Okay, okay. No, I'll send a WhatsApp, save that number. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.543 | 17.2s | 14.5s | 44.3s | 2.9s | 307.0 | 0 | 13 | 14 | 5 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.8s
Hello?
हेलो?
agent
3.6s
Hello?
हेलो?
customer
4.8s
Yes?
हां?
agent
5.6s
Uh sir good evening. This is Kartik, I was calling from JSW One.
अ सर गुड इवनिंग। कार्तिक है, बात कर रहा था JSW One से।
customer
8.1s
Yes.
हांजी।
agent
8.8s
Sir, do you have any requirement for steel right now?
सर अभी कुछ स्टील में रिक्वायरमेंट है आपका?
customer
10.6s
Not right now. What is the rate, by the way?
अभी तो कुछ नहीं है। रेट क्या चल रहा है वैसे?
agent
12.2s
For HR?
HR का?
customer
13.0s
For HR.
HR का।
agent
13.7s
The current rate for HR is 61.
HR का अभी रेट है 61.
customer
15.6s
61.
customer
16.2s
Are you telling the rate for a coil or for cut pieces?
Coil का रेट बता रहे हो या कटवा के बता रहे हो?
agent
18.3s
Yes sir?
हांजी सर?
agent
19.0s
For coil, for coil.
Coil का, coil का।
customer
20.1s
For coil.
Coil का।
agent
20.8s
Yes, for cut pieces it will be 300 more.
हां, कटवा के 300 ऊपर होगा।
customer
22.3s
300 more for cut pieces. That extra will be applied?
कटवा के 300 ऊपर। Extra लगेगा वही?
agent
24.1s
Yes, extra will be applied.
हां, extra लगेगा।
customer
25.1s
Okay, okay. If there's anything, I will do it. What is your name?
ठीक है, ठीक है। कुछ होगा मैं करता हूं। क्या नाम है आपका?
agent
28.0s
My name is Kartik, sir.
मेरा नाम कार्तिक है सर।
customer
29.4s
Kartik ji, okay. I'll save your number.
कार्तिक जी, ठीक है। सेव कर लेता हूं आपका नंबर।
agent
31.5s
Okay, okay. No, I'll send a WhatsApp, save that number.
ठीक है, ठीक है। नहीं, मैं ना WhatsApp डाल देता हूं, वो नंबर सेव कर लेना।
customer
34.5s
Oh, okay, send it.
अच्छा, ठीक है, डाल दीजिए।
agent
35.5s
Okay? Yes, that will be my personal number.
ठीक है? हां, वो पर्सनल नंबर होगा मेरा।
customer
37.2s
Okay, okay.
ठीक है, ठीक है।
agent
38.3s
Okay, I have sent it, let me know if you need anything.
चलो डाल दिया मैंने, बताना कुछ है तो।
customer
40.0s
Okay, okay.