Call 21112178835018892 2026-09-02 · Kartikey Chauhan · 1:21
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | No_requirement | full conversation 18 turns, clean transcript (0% inaudible) | English | 18 | new_registration (campaign_name:medium) |
Audio: clear: The customer's audio is slightly lower in volume compared to the agent's.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.5/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.39
confidence high · +8/−0
from 4 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
Agent only asked about the business model before prematurely asking for a requirement, missing all other discovery points.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
After the customer stated no current need, the agent failed to schedule a specific callback date.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended without a quote, a scheduled callback, or a platform walkthrough being agreed upon.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
objection
The customer raised 1 objection
you did not answer:
just_registered_to_check
If there is any requirement that comes up, we'll just get connected.
did well
Warm welcome opener
Yeah, good evening. Karthika this side from JSW One.
Summary
The agent contacted a user registered under 'Deloitte Touche Tohmatsu India LLP'. The user stated they procure HR coil for a client to manufacture coated products. After one discovery question, the agent asked for an immediate requirement, which the customer deferred. The call ended without further discovery or a scheduled follow-up.
Coaching
When a customer has no immediate requirement, you must still complete discovery and secure a specific date for a follow-up call instead of ending the conversation.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Yeah, good evening. Karthika this side from JSW One. Agent provided a warm, non-pushy opening and referenced the customer's registration. |
| NR2 Verify basic profile (4 Qs) | 1 | partial | 2 | 0.5 | you've registered this Deloitte Touche Tohmatsu India LLP on our platform. So, do you purchase steel as in raw material in your company? Agent verified the company and procurement involvement, but missed procurement city and contact details. |
| NR3 Full discovery (8 Qs) | 3 | fail | 1 | 0.0 |
Agent only asked about the business model before prematurely asking for a requirement, missing all other discovery points. |
| NR4 Platform education | 1 | fail | – | 0.0 |
Agent only told the customer to 'check over our app' without explaining any platform benefits or USPs. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 |
After the customer stated no current need, the agent failed to schedule a specific callback date. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call ended without a quote, a scheduled callback, or a platform walkthrough being agreed upon. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| just_registered_to_check | mishandled | If there is any requirement that comes up, we'll just get connected. |
Okay sir. You can just check over our app, okay? |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.621 | 22.1s | 13.5s | 45.4s | 6.7s | 241.6 | 0 | 9 | 9 | 6 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.6s
Hello.
agent
1.2s
Hello.
customer
1.9s
Hello.
agent
2.6s
Hello, uh sir, can you hear me?
customer
4.0s
Yeah, I can hear you. Tell me.
agent
5.0s
Yeah, good evening. Karthika this side from JSW One.
customer
8.5s
Okay Karthika, tell me.
agent
9.8s
Uh yes sir, you've registered this Deloitte Touche Tohmatsu India LLP on our platform. So, do you purchase steel as in raw material in your company?
customer
16.8s
Yeah, for my client I do.
agent
18.5s
Okay, for your clients. So what's your as in business model? What do you manufacture?
customer
22.9s
So mainly we take the HR from the different vendors and then we are trying to manufacture the coated products.
agent
28.2s
Okay.
agent
28.8s
So currently sir any requirement you have at the end for which you might be needing quotes?
customer
32.0s
Yes, yes, yes. If there is any requirement that comes up, we'll just get connected.
agent
35.0s
Okay sir. You can just check over our app, okay?
customer
37.2s
Yes, definitely. Right.
agent
38.5s
Okay, thank you.
customer
39.5s
Bye.