Call 21112178841772462 2026-09-03 · Kartikey Chauhan · 0:45
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | General Enquiry | full conversation 8 turns, clean transcript (0% inaudible) | English | 8 | new_registration (campaign_name:medium) |
Audio: clear: The agent's final sentence is cut off by the end of the recording.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: unknown
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.34
confidence high · +10/−2
from 10 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
The call was terminated by the customer before any discovery questions could be asked.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
The customer proactively stated the material was not required, and the call ended before a next step could be discussed.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended abruptly with the customer's DND request; no valid closure was achieved.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
habit You asked no questions at all on this call. Discovery is where the requirement comes from.
did well
Warm welcome opener
Uh yeah, good afternoon. Karthikeya this side from JSW One.
Summary
The customer immediately intercepted the call, stating the material was no longer required as they had only enquired for a friend. The customer then requested to be placed on the DND list and ended the conversation before the agent could proceed with the pitch.
Coaching
When a customer immediately asks to end the call, politely acknowledge their request before attempting any re-engagement.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Uh yeah, good afternoon. Karthikeya this side from JSW One. The agent provided a standard, professional opening. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 0 | 0.0 |
The customer immediately shut down the call, giving the agent no opportunity to verify profile details. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
The call was terminated by the customer before any discovery questions could be asked. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The agent had no opportunity to explain the platform as the call was cut short. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 |
The customer proactively stated the material was not required, and the call ended before a next step could be discussed. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call ended abruptly with the customer's DND request; no valid closure was achieved. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.305 | 5.4s | 12.3s | 27.3s | 2.9s | 200.0 | 0 | 4 | 4 | 0 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.2s
Hello.
agent
1.2s
Hello.
customer
1.9s
Yeah.
agent
2.6s
Uh yeah, good afternoon. Karthikeya this side from JSW One.
customer
5.9s
Hi Karthikeya. Karthikeya, can I just call you in some time? And by the way, uh the the material is not no longer required. Uh I just put in a I just put in a query on JSW One for a friend.
agent
14.0s
So
customer
14.4s
Okay, okay. If you can put my number on DND, it would be helpful. Thank you.
agent
18.0s
Okay. In Boston Consulting, you were...