Call 21112178593361511 2026-08-05 · Kartikey Chauhan · 0:51
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Opp_Aug26 | General Enquiry | full conversation 11 turns, clean transcript (0% inaudible) | Hindi | 11 | supply_led (campaign_name:medium) |
Audio: clear: The customer's speech is slightly faster than the agent's, but both are clear.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.28
confidence high · +8/−2
from 5 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Hook (supply/price signal)
The customer immediately objected, preventing the agent from delivering the hook.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The call was terminated by the customer before any discovery questions could be asked.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
−2.0 pts
Qualify
The call did not progress to the qualification stage.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, this requirement you had put in on the 15th-16th, have you purchased all this or have you put it on hold?
did well
Opener & permission
Yes sir, good evening. This is Kartik speaking from JSW One.
Closure with next step
No, I will close the account myself. That is not an issue.
Summary
The customer immediately stated they do not want to purchase from JSW One and have previously requested their account be closed. The agent acknowledged the request, agreed to close the account, and ended the call professionally. No business details were discussed.
Coaching
When a customer immediately asks to be removed, you handled it professionally by agreeing; consider adding a soft question like 'I can do that, may I ask why so I can update our records?' to gather feedback.
Missed:
SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | pass | – | 2.0 | Yes sir, good evening. This is Kartik speaking from JSW One. Agent successfully delivered the opening greeting and company identification before the customer interrupted. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The customer immediately objected, preventing the agent from delivering the hook. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The call was terminated by the customer before any discovery questions could be asked. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call did not progress to the pitch stage. |
| SL5 Qualify | 2 | fail | – | 0.0 |
The call did not progress to the qualification stage. |
| SL6 Closure with next step | 1 | pass | – | 1.0 | No, I will close the account myself. That is not an issue. Given the customer's firm request to close the account, the agent committed to the only appropriate next step. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.482 | 8.0s | 8.6s | 34.4s | 3.0s | 262.5 | 0 | 5 | 6 | 1 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.9s
Hello.
agent
1.6s
Hello.
customer
2.4s
Yes.
हाँ जी।
agent
3.2s
Yes sir, good evening. This is Kartik speaking from JSW One.
हाँ जी सर, गुड इवनिंग। कार्तिक ये बात कर रहा था JSW One से।
customer
6.7s
Sir, I don't want to purchase from JSW One, sir.
सर, मेरेको JSW One से परचेस नहीं करना है सर।
agent
9.8s
You don't want to, sir?
नहीं करना सर?
customer
10.5s
No sir, I have also requested two-three times to close my account, I don't know how it's happening. My account...
नहीं सर, मेरा मैं रिक्वेस्ट भी किया दो तीन बार मेरा अकाउंट बंद कर दीजिए, वो पता नहीं कैसे हो रहा है। मेरा अकाउंट...
agent
14.2s
No, I will close the account myself. That is not an issue.
नहीं, अकाउंट तो मैं ही बंद कर दूंगा। दैट इज नॉट एन इशू।
customer
16.6s
Close it. Do it.
बंद कर दीजिए। कर दीजिए।
agent
17.9s
Okay sir. No worries. Thank you.
customer
19.5s
Thanks.