Call 21112178902600521 2026-09-10 · Kartikey Chauhan · 1:49
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_India_ProductOpps_Reg_Acc | General Enquiry | full conversation 31 turns, clean transcript (0% inaudible) | Hindi | 31 | customer_led (campaign_name:medium) |
Audio: clear: There is some minor background noise but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
MOQ: None MT None
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.06
confidence high · +4/−3
from 11 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
The agent only validated the product/grade before the customer diverted to price; quantity, dimensions, location, and timeline were not confirmed.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−2.0 pts
Discovery (5 Qs, woven naturally)
No discovery questions were asked to understand the customer's end use, monthly volume, or procurement habits.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
−2.0 pts
Closure with price & timeline
The agent gave a generic base price but did not provide a committed delivered price or attempt to close the deal.
How ankit mistry did it on a
10.0/10 call —
0.7 would be something around 74. 74.5. In which my cutting, loading, and with pallet packaging, my pricing is included.
did well
Opener acknowledges platform submission
JSW One platform. You had sent a requirement for CR4 and S600 MC on our platform.
No unnecessary re-pitching
JSW One platform. You had sent a requirement for CR4 and S600 MC on our platform.
Summary
The agent contacted a customer from a platform lead and confirmed their interest in HR material. The customer immediately asked for the price. After the agent quoted a rate, the customer revealed their requirement was only for 'five-six sheets', which is far below the 5-ton minimum order quantity. The call ended as the lead was unqualified on quantity.
Coaching
Before quoting a price, always revalidate the full requirement including quantity, as this call ended immediately after the customer's small quantity was revealed.
Missed:
CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | pass | – | 2.0 | JSW One platform. You had sent a requirement for CR4 and S600 MC on our platform. The agent correctly opened by referencing the customer's submission on the JSW One platform. |
| CL2 Revalidate every field | 3 | fail | 1 | 0.0 |
The agent only validated the product/grade before the customer diverted to price; quantity, dimensions, location, and timeline were not confirmed. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 0 | 0.0 |
No discovery questions were asked to understand the customer's end use, monthly volume, or procurement habits. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 |
The agent gave a generic base price but did not provide a committed delivered price or attempt to close the deal. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | JSW One platform. You had sent a requirement for CR4 and S600 MC on our platform. The agent did not re-pitch the company and stuck to the customer's stated requirement. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.532 | 21.0s | 18.5s | 69.5s | 4.6s | 274.3 | 0 | 16 | 15 | 4 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
5.2s
Hello?
agent
6.1s
Hello.
customer
6.9s
Yes.
हाँ जी।
agent
7.6s
Yes sir, this is Kartik speaking from JSW One.
हाँ जी सर, कार्तिक ये बात कर रहा था JSW One से।
customer
10.0s
From where?
कहां से?
agent
10.6s
From JSW One sir, can you hear me?
JSW One से सर, आवाज आ रही है?
customer
12.5s
Hello?
agent
13.3s
Hello?
customer
14.0s
Yes, where are you calling from?
हां, कहां से बात कर रहे हो?
agent
15.3s
JSW.
customer
16.4s
Okay, yes, tell me.
अच्छा, हां बताइए।
agent
17.2s
JSW One platform. You had sent a requirement for CR4 and S600 MC on our platform.
JSW One platform. आपकी ये क्या CR4 और S600 MC का रिक्वायरमेंट एक भेजा था हमारे प्लेटफॉर्म पे।
customer
21.5s
No, we have a requirement for sheet metal.
नहीं, अपनी तो शीट मेटल की रिक्वायरमेंट रहती है।
agent
23.6s
Hmm hmm.
हम्म हम्म।
customer
24.3s
Yes.
हां।
agent
25.3s
No, so which grades do you need? Like CR, HR...
नहीं तो ये ग्रेड्स कौन से लगते हैं आपको? जैसे CR, HR...
customer
27.9s
We need HR, we also need CR, but we mostly take HR because HR's costing is a bit cheaper.
HR भी लगती है, CR भी लगती है, लेकिन हम लोग ज्यादातर HR लेते हैं क्योंकि HR का कॉस्टिंग थोड़ा सस्ता पड़ता है।
agent
32.2s
Okay, okay. Do you have a requirement for HR right now, sir?
अच्छा अच्छा। अभी HR में है रिक्वायरमेंट सर?
customer
34.4s
Yes, we have a requirement for HR. What rate do you have?
हां, HR में रिक्वायरमेंट है अपने को। क्या रेट है आपके पास?
agent
36.9s
Today's rate is 62,200.
रेट आज का है 62 200.
customer
39.2s
62,200?
62 200?
agent
40.3s
200.
customer
41.5s
Okay. Are you telling me the rate per metric ton?
अच्छा। ये पर मेट्रिक टन का बता रहे हैं क्या आप?
agent
43.2s
Yes, per metric ton.
हां, पर मेट्रिक टन।
customer
44.3s
Okay.
अच्छा।
customer
45.5s
No, we don't actually need much. We keep needing five-six sheets. As and when we need it, we order it accordingly.
नहीं, अपने को एक्चुअली ज्यादा नहीं है। पांच-छह शीट की जरूरत पड़ती रहती है। जैसे-जैसे जरूरत रहती है हम लोग वैसे-वैसे मंगाते हैं।
agent
49.8s
Okay, okay.
अच्छा अच्छा।
agent
50.6s
Hmm. No sir, to buy from our platform now, you have to buy at least five tons.
हम्म। नहीं सर, अभी हमारे प्लेटफॉर्म से लेने के लिए तो एटलीस्ट फाइव टन खरीदना पड़ता है।
agent
53.8s
We can't do less than that.
उससे कम की तो कर नहीं सकते।
customer
55.4s
Alright, okay.
चलिए, ठीक है।
agent
56.6s
Yes.
हां जी।