Call 21112178955442741 2026-09-16 · Kartikey Chauhan · 0:50
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | No_requirement | full conversation 8 turns, clean transcript (0% inaudible) | Hindi | 8 | supply_led (campaign_name:medium) |
Audio: clear: There is some minor line noise, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.40
confidence high · +0/−2
from 1 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent did not ask for permission or if it was a good time to talk.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not provide a hook, instead jumping directly to asking for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The agent asked no discovery questions about the customer's business.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
habit You did 74% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Qualify
Uh sir, in this Ayesha Enterprises, will you have any requirement right now? For sheet, I mean in sheet metal?
Summary
The agent introduced JSW One and immediately asked if the customer had a requirement for sheet metal. The customer replied that they had no requirement at the moment. The agent then ended the call, asking the customer to get in touch via the application if a need arises in the future.
Coaching
You skipped the hook and discovery steps, immediately asking for a requirement which led to a quick dismissal; first, give the customer a reason to talk (the hook), then understand their business before asking for an order.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
The agent did not ask for permission or if it was a good time to talk. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent did not provide a hook, instead jumping directly to asking for a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The agent asked no discovery questions about the customer's business. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as no discovery was conducted. |
| SL5 Qualify | 2 | pass | – | 2.0 | Uh sir, in this Ayesha Enterprises, will you have any requirement right now? For sheet, I mean in sheet metal? The agent successfully asked if a current requirement exists. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | Alright sir, if something comes up, do let me know through our application. This is a passive closing with no committed next step from the agent. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.74 heavy | 9.7s | 3.4s | 36.9s | 3.6s | 284.5 | 0 | 4 | 4 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.6s
Hello.
agent
1.7s
Hello.
customer
2.7s
Hello.
agent
3.7s
Hello, yes sir, this is Kartik speaking from JSW One.
Hello, हां जी सर, कार्तिक ये बात कर रहा था JSW One से।
customer
6.5s
Yes sir, tell me.
हां सर, बोलिए।
agent
7.6s
Uh sir, in this Ayesha Enterprises, will you have any requirement right now? For sheet, I mean in sheet metal?
अह सर, ये Ayesha Enterprises में अभी कुछ requirement रहेगा आपका? Sheet का, मतलब sheet metal में?
customer
11.6s
Sir, right now there is nothing, sir.
सर, अभी तो फिलहाल कुछ नहीं है सर।
agent
13.6s
Okay, okay. Alright sir, if something comes up, do let me know through our application.
अच्छा अच्छा। ठीक है सर, कुछ आता है तो do let me know through our application.