Call 21112178912433411 2026-09-11 · Kartikey Chauhan · 1:26
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | Does_not_deal_Steel | full conversation 21 turns, clean transcript (0% inaudible) | Hindi | 21 | supply_led (campaign_name:medium) |
Audio: noisy: Significant background noise from a call center environment, but the main speakers are clear.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.09
confidence high · +1/−0
from 3 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent identified himself and the company but did not ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not lead with a supply or price hook, instead jumping directly to asking about requirements.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked; the call ended after the customer raised an initial objection.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
objection
The customer raised 1 objection
you did not answer:
incumbent_supplier
No, we take it from a local dealer here itself.
did well
Qualify
will there be any requirement for HR in it now?
Summary
The agent contacted a lead from an engineering company to inquire about HR steel requirements. The customer stated they already procure from a local dealer. The agent accepted this objection without attempting to handle it, and the call ended without any discovery or a committed next step.
Coaching
When a customer says they already have a supplier, you must try to handle the objection by proposing a small trial order instead of ending the call.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
The agent identified himself and the company but did not ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent did not lead with a supply or price hook, instead jumping directly to asking about requirements. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked; the call ended after the customer raised an initial objection. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call did not progress to the point where USPs could be pitched. |
| SL5 Qualify | 2 | pass | – | 2.0 | will there be any requirement for HR in it now? The agent successfully asked if a current requirement exists. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The call ended abruptly with no next step proposed or agreed upon. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| incumbent_supplier | mishandled | No, we take it from a local dealer here itself. |
Oh, okay. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.651 | 15.7s | 8.4s | 61.9s | 4.0s | 290.4 | 0 | 11 | 10 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
5.8s
Hello?
हॅलो?
agent
6.4s
Hello.
हॅलो.
customer
7.0s
Yes?
हां जी?
agent
7.4s
Mr. Uttam, Karthikeya was speaking from JSW One.
उत्तम जी, कार्तिकेय बात कर रहा था JSW One से।
customer
10.0s
Yes? From where?
हां? कहां से?
agent
10.9s
Sir, in this Lalit Engineering Works, will there be any requirement for HR now?
सर ये ललित इंजीनियरिंग वर्क्स में अभी कुछ रिक्वायरमेंट रहेगा अपना HR में?
customer
14.2s
Hello?
हॅलो?
agent
15.0s
Hello, can you hear me?
हॅलो, आवाज आ रही है?
customer
16.4s
Yes, speak.
हां, बोलिए।
agent
17.2s
I was saying sir, this Lalit Engineering Works of yours that was registered, will there be any requirement for HR in it now?
मैं कह रहा था सर, ये आपका ललित इंजीनियरिंग वर्क्स जो रजिस्टर्ड था, इसमें अभी कुछ HR का रिक्वायरमेंट होगा?
customer
21.2s
HR sheet, coil, or any MS product?
agent
23.8s
Yes.
हां।
agent
24.8s
If you need something now, I can share the rates etc. with you.
अभी चाहिए कुछ तो rates वगेरा शेयर करता हूं मैं आपके साथ।
customer
28.8s
Where are you calling from?
आप कहां से बोल रहे हो?
agent
29.8s
From JSW, sir.
JSW से सर।
customer
30.7s
Yes?
हां?
agent
31.1s
JSW One, JSW One.
customer
32.1s
JSW One, okay.
JSW One, ठीक है।
agent
33.5s
Hmm hmm.
हम्म हम्म।
customer
34.0s
No, we take it from a local dealer here itself.
नहीं, हम इधर ही लोकल डीलर से लेते हैं।
agent
36.1s
Oh, okay.
अच्छा।