Call 21112178895094361 2026-09-09 · Kartikey Chauhan · 0:44
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | General Enquiry | full conversation 9 turns, clean transcript (0% inaudible) | Hindi | 9 | supply_led (campaign_name:medium) |
Audio: clear: Some background noise is present on the agent's side, but it does not significantly affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.20
confidence high · +1/−0
from 2 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent introduced himself and the company but failed to ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not lead with a supply or price hook, instead moving directly to a question about requirements.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked after the customer stated they had no current need.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
Sir, right now in your Limra Aluminium, will there be any requirement for steel?
Summary
The agent contacted a lead to inquire about steel requirements. The customer stated they had no current need and would call if a requirement arose. The agent accepted this and ended the call without performing any discovery or setting a concrete follow-up action.
Coaching
When a customer says they have no current need, you must still try to do discovery. A good pivot is: 'Understood, sir. So I can be more relevant next time, could you tell me a bit about what you manufacture?'
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Hello sir, good evening, this is Karthik speaking from JSW One. The agent introduced himself and the company but failed to ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent did not lead with a supply or price hook, instead moving directly to a question about requirements. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked after the customer stated they had no current need. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as no discovery was performed. |
| SL5 Qualify | 2 | pass | – | 2.0 | Sir, right now in your Limra Aluminium, will there be any requirement for steel? The agent successfully asked if a current requirement exists, which is the primary intent of this step. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | Okay sir, absolutely. You must share if something comes up. The call ended with a generic statement, not a specific, committed next step like a quote or a scheduled callback. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.693 | 9.7s | 4.3s | 30.0s | 3.4s | 222.7 | 0 | 4 | 5 | 1 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.9s
Hello.
agent
2.6s
Hello.
customer
3.8s
Hello.
agent
4.5s
Hello sir, good evening, this is Karthik speaking from JSW One.
हेलो सर, गुड इवनिंग, कार्तिक से बात कर रहा था JSW One से।
customer
8.0s
Yes, tell me.
हां जी बताइए।
agent
8.8s
Sir, right now in your Limra Aluminium, will there be any requirement for steel?
सर अभी अपना लिमरा एल्युमिनियम में कुछ रिक्वायरमेंट रहेगा स्टील में?
customer
12.4s
Nothing right now sir, I will let you know when there is.
अभी तो कुछ नहीं सर, आएगा तो बताऊंगा आपको।
agent
14.7s
Okay sir, absolutely. You must share if something comes up.
ओके सर बिलकुल। आपको ज़रूर शेयर करना कुछ आए तो।
customer
17.3s
Okay.
ठीक है।