Call 21112178912541941 2026-09-11 · Kartikey Chauhan · 2:30
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_PANIndia_NewReg_260526 | General Enquiry | full conversation 52 turns, clean transcript (0% inaudible) | Hindi | 52 | new_registration (campaign_name:high) |
Audio: clear: The conversation is a role-reversal where the JSW agent is trying to procure transport services from a customer who registered as a transporter.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: wrong_product
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.22
confidence high · +5/−2
from 12 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
No discovery questions were asked as the lead was correctly identified as a transporter, not a steel procurement manager.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
No steel opportunity was identified as the customer is a transporter, not a steel buyer.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended with a vague, non-committal statement, not one of the three required closure outcomes.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
did well
Warm welcome opener
Sir, I am calling from Kartik's side, from JSW One.
Platform education
No sir, it's just a steel platform, it's not for transporters.
Summary
The agent contacted a new registrant who immediately identified as a transporter looking for freight business, not a steel buyer. The agent correctly identified the lead type and pivoted to ask about transport rates. The call ended without a clear next step for either steel sales or a logistics partnership.
Coaching
When you correctly identify a lead is not a steel buyer, politely disqualify them and end the call to save time, unless you have a clear secondary objective like sourcing a new logistics partner.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Sir, I am calling from Kartik's side, from JSW One. The agent opened the call by introducing himself and the company. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 0 | 0.0 |
The step was not performed as the customer immediately identified as a transporter, not a steel buyer. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
No discovery questions were asked as the lead was correctly identified as a transporter, not a steel procurement manager. |
| NR4 Platform education | 1 | pass | – | 1.0 | No sir, it's just a steel platform, it's not for transporters. The agent correctly explained the platform's purpose in response to the customer's misunderstanding. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 |
No steel opportunity was identified as the customer is a transporter, not a steel buyer. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 | Okay fine, I'll, you know, prepare some order, then I'll tell you. The call ended with a vague, non-committal statement, not one of the three required closure outcomes. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.544 | 34.1s | 28.6s | 87.3s | 3.0s | 348.4 | 0 | 26 | 26 | 8 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.7s
Hello.
हॅलो.
agent
2.2s
Hello.
हॅलो.
customer
2.8s
Hello.
हॅलो.
agent
3.7s
Yes.
हां जी.
customer
4.3s
Yes.
हां जी.
agent
4.7s
Sir, I am calling from Kartik's side, from JSW One.
सर कार्तिक के वहां से बोल रहा हूं, JSW One से।
customer
6.7s
Yes sir?
हां सर?
agent
7.4s
From JSW One. You've registered with Siddhi Vinayak Logistics, right?
JSW One से। You've registered with Siddhi Vinayak Logistics, na?
customer
10.0s
Yes sir, I am a transporter. I was looking for a transport base in this.
हां सर, मैं तो ट्रांसपोर्टर हूं। मैं तो ट्रांसपोर्ट का बेस देख रहा था इसमें।
agent
12.3s
Oh okay, you were doing it for a transporter.
अच्छा अच्छा, ट्रांसपोर्टर के लिए कर रहे थे आप।
customer
14.3s
Hmm.
हम्म।
agent
15.1s
No sir, it's just a steel platform, it's not for transporters.
नहीं सर, बस steel platform है, ये तो ट्रांसपोर्टर के लिए तो है नहीं।
customer
17.6s
Sir, will I get it from Ludhiana, will I get it from Ghaziabad?
सर लुधियाना से मिल जाएगा, गाजियाबाद से मिल जाएगा?
agent
19.2s
From where to where?
कहां से कहां?
customer
20.3s
Ludhiana-Ghaziabad is my main line.
लुधियाना गाजियाबाद ज्यादा लाइन है मेरी।
agent
22.2s
No, does your truck go from Ghaziabad to Ludhiana?
नहीं, गाजियाबाद से लुधियाना गाड़ी जाती है आपकी?
customer
24.2s
Yes, it comes back from Ludhiana too.
हां, लुधियाना से वापसी भी आती है।
agent
25.9s
What rate do you charge for one coil?
क्या भाव लेते हो एक coil का?
customer
27.4s
For one coil sir, ours goes by weight.
एक coil का सर, वज़न के हिसाब से जाता है हमारा तो।
agent
29.1s
One coil of 27 tons.
27 ton की एक coil.
customer
30.7s
Yes?
हां जी?
agent
31.3s
It's a 27-ton coil.
27 ton की है एक coil.
customer
32.3s
27 tons? Yes, yes.
27 ton की? हां जी, हां जी।
agent
34.0s
For twenty-five thousand.
पच्चीस हज़ार में।
customer
34.8s
Yes sir?
हां जी सर?
agent
35.7s
Twenty-five.
पच्चीस।
customer
36.6s
No, tell me otherwise, per ton?
नहीं, वैसे बताओ per ton?
agent
37.5s
Okay, so it came to under one rupee, right? Whatever it is, nine hundred and eighty.
अच्छा, मतलब एक रुपये के नीचे आ गया ना, नौ सौ अस्सी जितना भी है।
customer
39.5s
Yes, yes, yes.
हां जी, हां जी, हां जी।
agent
40.7s
Okay, yes, so my current transporter charges twenty-seven thousand. Meaning he charges one rupee for one of that.
अच्छा, हां तो मेरा जो अभी ट्रांसपोर्टर है वो सत्ताईस हज़ार लेता है। मतलब एक रुपया लेता है एक उसका।
customer
43.7s
Who is the transporter, sir?
कौन है ट्रांसपोर्टर सर?
agent
44.9s
Uh, there is a guy.
अह, है एक बंदा।
customer
46.1s
Tell me the name, how can it be in Ghaziabad that I don't know him.
नाम तो बताओ गाजियाबाद में ऐसे कैसे हो ही नहीं सकता मैं जानता ना हूं।
agent
48.2s
[laughter] Okay. And if we send a sheet, what will you charge?
[laughter] अच्छा। और sheet अगर भेजें तो क्या लोगे?
customer
50.0s
For sheets, sir, actually all are 40-ton trucks, we will club it with someone and send it.
Sheet में तो ना सर actually चालीस ton वाली गाड़ी होती है सारी, वो हम club करके किसी के साथ भेज देंगे।
agent
52.9s
Okay okay, you send it by clubbing, right? No, I mean for sheets also that
अच्छा अच्छा, club करके भेज दो ना। नहीं तो मतलब sheet का भी वो
customer
54.9s
No, like you said twenty-five thousand, is this for the full truck?
नहीं जैसे आपने पच्चीस हज़ार बताया, ये पूरी गाड़ी का है?
agent
56.4s
Yes.
हां जी।
customer
57.1s
In twenty-five thousand, one 40-ton truck, right?
पच्चीस हज़ार में एक चालीस ton की गाड़ी, है ना?
agent
59.1s
Hmm. In that, you will get... your single coil will be lifted.
हम्म। उसमें आपको, आपकी single coil उठेगी।
customer
60.7s
Yes?
हां जी?
agent
61.4s
The 27-ton coil that you have, right?
आपकी जो सत्ताईस ton की coil है ना?
customer
62.5s
Yes, yes.
हां हां।
agent
63.4s
I will lift that single coil for you.
वो single coil उठा दूंगा आपकी।
customer
64.4s
Okay, you will lift that single coil, right.
अच्छा वो single coil उठा दोगे ना।
agent
65.8s
Okay, okay, okay, okay. Okay fine, I'll, you know, prepare some order, then I'll tell you.
ठीक है, ठीक है, ठीक है, ठीक है। चलो ठीक है, मैं ना एक कुछ order बनाता हूं, फिर बताता हूं।
customer
68.8s
You have one, right?
एक है ना आपका?
agent
69.8s
Hmm.
हम्म।
customer
70.5s
Okay, what name did you say, sir?
चलो, नाम क्या बताया सर?
agent
71.3s
My name is Aman, sir.
मेरा अमन नाम है जी।
customer
72.2s
Okay, fine. Okay, I will let you know, sir, if something comes up.
अच्छा ठीक है। चलो मैं आपको बताता हूं सर कुछ होता है तो।
agent
74.2s
Okay.
ठीक है।