Call 21112178946515651 2026-09-15 · Kartikey Chauhan · 0:50
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | Language_Barrier | full conversation 6 turns, clean transcript (0% inaudible) | Hindi | 6 | supply_led (campaign_name:medium) |
Audio: noisy: Significant background noise on both sides, and the customer's voice is somewhat muffled.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.26
confidence high · +0/−0
from 1 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent introduced himself and the company but did not ask for permission to speak before the call was interrupted.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The call ended due to a technical issue before the agent could deliver the hook.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The call ended before any discovery questions could be asked.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
Summary
The agent introduced himself from JSW One. The customer immediately reported poor audio quality, stating they could not hear clearly. The call ended before any business could be discussed due to the bad connection.
Coaching
The call ended due to a poor connection before the pitch could begin; ensure you re-dial leads where the initial call fails for technical reasons.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | AGENT: Hello, uh sir good evening. Karthik this side from JSW One. The agent introduced himself and the company but did not ask for permission to speak before the call was interrupted. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The call ended due to a technical issue before the agent could deliver the hook. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The call ended before any discovery questions could be asked. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call ended before any USPs could be pitched. |
| SL5 Qualify | 2 | fail | – | 0.0 |
The call ended before any qualification could be attempted. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The call ended before a next step could be established. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.587 | 5.4s | 3.8s | 40.8s | 3.4s | 255.6 | 0 | 3 | 3 | 1 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.4s
Hello
हॅलो
agent
2.9s
Hello.
agent
4.0s
Hello, uh sir good evening. Karthik this side from JSW One.
customer
7.8s
Yes?
जी?
agent
8.5s
Uh sir, I'm calling from JSW One. Can you hear me?
customer
11.6s
Where are you calling from? Your voice is not coming that clearly.
कहां से बोल रहा है आप? इतना तो आवाज साफ नहीं आ रही आपकी।