Call 21112178912310051 2026-09-11 · Kartikey Chauhan · 4:18
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | General Enquiry | full conversation 66 turns, clean transcript (0% inaudible) | Hindi | 66 | supply_led (campaign_name:medium) |
Audio: clear: There is some minor background noise on the customer's side, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
spec_not_available
Customer required 2.5m width material, which the agent stated is not available from JSW.
4 · Sentiment
the CUSTOMER
+0.35
confidence high · +16/−4
from 33 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent identified the company but did not use the customer's name or ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent did not provide a hook, instead opening directly with a question about requirements.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
Agent asked zero discovery questions; the customer immediately took control and stated their requirements.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
[108s] CUSTOMER: Yes, two trucks of 35 tons each, it will come to 70-80 tons.
Closure with next step
[139s] AGENT: I will share the rate with you now.
Summary
The customer immediately stated a large requirement for 70-80 tons of heavy HR plates for delivery in Bangalore. The agent skipped discovery and pitching, engaging in a purely transactional discussion about specs and price. The agent identified that the customer's required 2.5m width is unavailable from JSW but could be sourced from SAIL, and committed to sending a quote via WhatsApp.
Coaching
You must take control of the call by following the pitch structure; you skipped discovery entirely and let the customer lead the conversation.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs)
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent identified the company but did not use the customer's name or ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not provide a hook, instead opening directly with a question about requirements. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
Agent asked zero discovery questions; the customer immediately took control and stated their requirements. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched; the conversation was purely transactional about price and availability. |
| SL5 Qualify | 2 | pass | – | 2.0 | [108s] CUSTOMER: Yes, two trucks of 35 tons each, it will come to 70-80 tons. Agent successfully captured the customer's detailed requirement including thickness, quantity, and delivery location. |
| SL6 Closure with next step | 1 | pass | – | 1.0 | [139s] AGENT: I will share the rate with you now. Agent committed to sending the rates via WhatsApp as the next step. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.494 | 64.0s | 65.5s | 128.5s | 7.8s | 245.6 | 0 | 33 | 33 | 14 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.5s
The material will work.
माल चलेगा ही।
agent
1.7s
Hello?
हेलो?
customer
3.3s
Hello?
हेलो?
agent
4.0s
Hello?
हेलो?
customer
4.8s
Yes?
हां?
agent
5.4s
Yes, this is Aishwarya calling from JSW One.
हां, ऐश्वर्य बात कर रहा था JSW One से।
customer
7.4s
Tell me, sir.
बोलिए सर।
agent
8.3s
Sir, do you need any material right now, in HR etc.?
सर अभी कुछ मटेरियल चाहिए अपना HR वगेरा में?
customer
10.8s
What is the rate, sir, for HR? I need 16, 20, 25.
क्या रेट है सर HR में? ये मेरेको 16 20 25 चाहिए।
agent
15.2s
16 mm, 20 mm and 25 mm. JSW doesn't make 25 mm, sir. Will SAIL work?
16 mm, 20 mm और 25 mm. 25 mm JSW तो नहीं बनाता सर। SAIL चलेगा?
customer
18.4s
20 mm, 25 mm is made, isn't it sir?
20 mm, 25 mm बनाता ना सर?
agent
20.4s
25? Hmm hmm hmm, it will be in 2000 width.
25? हम्म हम्म हम्म 2000 की विड्थ में होगा।
customer
24.2s
Whatever the width is, send it to me in writing, and tell me what the rate is.
वो क्या चौड़ा है मेरेको लिख के भेज दीजिए, रेट क्या है बोल दीजिए।
agent
27.4s
Okay. The rate for 16, 20 and 25...
ठीक है। 16, 20 और 25 का रेट...
customer
29.2s
12 will also work for me.
12 भी चलेगा मेरेको।
customer
30.5s
No, 12 will also work. 12, 16, 20, 25. One more truckload, and I need 32 and 40.
नहीं 12 भी चलेगा। 12, 16, 20, 25. ये एक गाड़ी और आके मेरेको 32 और 40 का चाहिए।
agent
36.8s
Okay.
अच्छा।
customer
37.2s
In 2.5 meter, in 2.5 meter.
ढाई मीटर में, ढाई मीटर में।
agent
40.4s
So you don't take it in lower thickness?
तो ये कम थिकनेस में नहीं लेते आप?
customer
42.5s
No, I don't keep it, sir.
नहीं मैं नहीं रखता सर।
agent
43.8s
6 8 10
customer
44.8s
What is the rate for this? Send me the different rates for this, sir. Send me the rates for each thickness.
क्या रेट है ये? इसका अलग अलग रेट भेज दीजिए सर। थिकनेस का क्या क्या रेट है वो भेज दीजिए।
agent
47.8s
Yes, see, up to 12, the rate is the same, from 2.5 to 12, right?
हां देखो अपना 12 तक का तो सेम रेट रहता है ढाई से 12 है ना?
customer
50.6s
Okay.
अच्छा।
agent
51.8s
For 16, it's 200 rupees higher. For 20, it's 100 rupees higher. It comes in different ways like that.
16 का ₹200 ऊपर होता है। 20 का ₹100 ऊपर होता है। ऐसे अलग अलग तरीके की आती है।
customer
56.2s
Okay.
अच्छा।
customer
56.6s
What is the rate, please tell me. From 2.5 to 12 mm.
क्या रेट है बता दीजिए। 2.5 से 12 mm तक।
agent
59.2s
Its rate in Karnataka today, yours is in Bangalore itself, right?
उसका रेट कर्नाटका में आज, बैंगलोर में ही है ना आपका तो?
customer
62.2s
Yes, you'll have to give delivery to Bangalore for me.
हां बैंगलोर डिलीवरी देना पड़ेगा मेरेको।
agent
64.2s
Okay, delivery, right?
अच्छा डिलीवरी ना?
agent
66.2s
Our Vistara line in Bangalore is 60
अपना विस्तार लाइन बैंगलोर में 60
agent
72.8s
6500, it's 63,500 sir.
6500, 63 500 है सर।
customer
75.0s
63,500. Okay, and this, from 16 to 25?
63 500. अच्छा ये ये 16 से 25?
agent
79.2s
From 16 to 25, for 16 it will be 500 rupees higher. Consider it 64.
16 से 25 अपना, 16 ₹500 ऊपर होगा। 64 मान लो।
customer
82.0s
Huh?
हैं?
agent
82.4s
64, 64, 64.
customer
84.0s
It's 500 rupees more? Okay, okay.
₹500 ज्यादा रहता क्या? अच्छा अच्छा।
agent
85.6s
Yes, yes, 64.
हां जी हां जी, 64।
customer
86.8s
And is 2.5 meter material available?
और ये ढाई मीटर का माल मिलता क्या?
agent
88.4s
Yes, 2.5 meter is not available from JSW, sir.
हां ढाई मीटर का JSW में नहीं मिलता सर।
customer
90.0s
No, not JSW's, SAIL's material.
नहीं JSW का नहीं, SAIL का माल।
agent
90.8s
AMNS, yes, SAIL's material will be available.
AMNS, हां SAIL का माल मिल जाएगा।
customer
92.4s
Yes, 30, I need 32, I need 40, 50, 45, I need four items.
हां, 30, 32 चाहिए, 40 चाहिए, 50, 45, चार आइटम चाहिए।
agent
96.4s
Okay.
अच्छा।
customer
97.2s
50, 32, 40, 45, 50.
agent
100.8s
One plate each?
एक एक प्लेट?
customer
102.0s
No no, I will take two items each in one truckload.
नहीं नहीं, ये दो-दो आइटम एक गाड़ी लूंगा।
agent
104.6s
Okay okay, so one full truckload with these four items.
अच्छा अच्छा, मतलब ये चार आइटम में पूरी एक गाड़ी।
customer
106.8s
It will become two truckloads.
दो गाड़ी हो जाएगा।
agent
107.8s
Okay, it will be two truckloads, right?
अच्छा दो गाड़ी हो जाएगा ना?
customer
108.4s
Yes, two trucks of 35 tons each, it will come to 70-80 tons. It all depends on how the truck person takes it.
हां, 35-35 टन का दो गाड़ी 70 टन 80 टन आएगा। गाड़ी वाला कैसा लेता ये करके ना है सब।
agent
113.8s
Of 40 tons...
40 टन का...
customer
114.2s
Of 40 tons or else...
40 टन का नहीं तो...
agent
115.2s
I was saying sir, 2500 x 6300 or 12 meter?
मैं बोला सर 2500 * 6300 या 12 मीटर?
customer
118.0s
Yes, 12 meter will also work. If it's 6300, it will work, if it's 6 meter, it will work, if it's 12 meter, it will work.
हां 12 मीटर भी चलेगा। 6300 रहा तो चलेगा, 6 मीटर आया तो चलेगा, 12 मीटर है तो चलेगा।
agent
121.8s
That will also work, right?
तो भी चलेगा ना?
customer
122.4s
Yes, if a trailer is available, 12 meter is fine. If a trailer is not available, then 6300 will work or 6000 will work.
हां, ट्रेलर मिल गया ठीक है 12 मीटर। ट्रेलर नहीं मिला ना तो 6300 चलेगा ना तो 6000 चलेगा।
agent
127.0s
Okay, fine, I'll tell you about one truckload of SAIL in high thickness.
ठीक है चलो मैं इसका आपको हाई थिकनेस में ना एक SAIL का बताता हूं आपको एक गाड़ी का बना के।
customer
130.2s
WhatsApp it to me. What is your company's name?
WhatsApp कर दीजिए। ये आपका कंपनी का नाम क्या है?
agent
132.4s
Uh sir, JSW One.
अह सर JSW One.
customer
134.0s
Yes, JSW One, what?
हां JSW One क्या?
agent
135.2s
JSW One, yes, yes. It's the e-commerce platform of JSW Group, right?
JSW One हां जी हां जी। ई-कॉमर्स प्लेटफार्म है ना JSW ग्रुप का।
customer
138.2s
Yes, yes, okay.
हां हां अच्छा।
agent
138.8s
That one. See, I have messaged you, I have sent a message to your personal number. I will share the rate with you now.
वो वाला। देखो मैंने आपको मैसेज तो, मैसेज डाल दिया आपके पर्सनल नंबर पे। अभी रेट आपको शेयर करता हूं।
customer
142.8s
Okay.
ठीक है।
agent
143.2s
Okay, okay sir.
ओके ओके सर।