Call 21112178903788061 2026-09-10 · Kartikey Chauhan · 1:03
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | Onboarded | full conversation 14 turns, clean transcript (7% inaudible) | Hindi | 14 | supply_led (campaign_name:medium) |
Audio: clear: A faint utterance at the very end is inaudible due to overlap.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
4.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: construction
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.66
confidence high · +4/−0
from 6 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent greeted and identified JSW One, but failed to use the customer's name or ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Discovery (6 Qs)
The agent asked no discovery questions about the customer's business, volume, or current suppliers.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
−1.0 pts
Pitch (2-3 USPs)
No USPs were pitched; the conversation did not progress past the initial hook.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: ...so that the distributors don't have a monopoly. They can increase the price anytime, they can't give it to you at a higher price in the future. There should be control in the market.
did well
Hook (supply/price signal)
Because Ghaziabad में ही हम stock करते हैं HR coils.
Qualify
तो सर अभी at the hand कुछ होगा तो बताइए।
Summary
The agent contacted H R S Infrastructure and used a supply-led hook about stocking HR coils in Ghaziabad. The customer confirmed they use steel but have no immediate requirement, stating they would check and send a requirement list. The call ended with the agent agreeing to provide a rate upon receiving the list.
Coaching
You successfully opened the call, but you must ask discovery questions to understand the customer's needs before you can qualify them or pitch relevant benefits.
Missed:
SL1 Opener & permission SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Yes sir, good evening. Karthik this side from JSW One. The agent greeted and identified JSW One, but failed to use the customer's name or ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | pass | – | 2.0 | Because Ghaziabad में ही हम stock करते हैं HR coils. The agent delivered a clear, concise supply-led hook based on local stock availability. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The agent asked no discovery questions about the customer's business, volume, or current suppliers. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched; the conversation did not progress past the initial hook. |
| SL5 Qualify | 2 | pass | – | 2.0 | तो सर अभी at the hand कुछ होगा तो बताइए। The agent successfully asked if a current requirement exists, which is the primary goal of this step. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | हां बस आप requirement डालिए मैं rate share करता हूं फिर आपको। The next step is passive and depends entirely on the customer; no specific callback time or quote turnaround was committed. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.541 | 16.0s | 13.6s | 33.4s | 5.3s | 258.8 | 0 | 6 | 8 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.0s
Hello?
हॅलो?
agent
5.6s
Yes sir, good evening. Karthik this side from JSW One.
customer
9.2s
Yes, tell me.
जी बताइए।
agent
10.0s
Sir, in this H R S Infrastructure, do you have a requirement for steel, like HR and all?
सर ये H R S Infrastructure में आप steel का requirement रहता है HR वगेरा का?
customer
14.0s
Yes, yes.
हां हां।
agent
14.8s
Yes sir?
हांजी सर?
customer
15.5s
Yes, we do.
हां रहता है।
agent
16.2s
Okay. So sir, if you have anything at hand right now, please tell me. Because we stock HR coils in Ghaziabad itself.
अच्छा। तो सर अभी at the hand कुछ होगा तो बताइए। Because Ghaziabad में ही हम stock करते हैं HR coils.
customer
22.1s
It's not available right now, the stock is behind.
अभी available नहीं है stock पीछे।
customer
24.1s
Yes, let me check it once. Yes, I will send you a requirement after checking.
हांजी, मैं एक बार देख लेता हूं उसको करके। हां मैं आपको requirement एक भेज देता हूं check करके।
agent
27.5s
Yes, just put in the requirement, I will share the rate with you then.
हां बस आप requirement डालिए मैं rate share करता हूं फिर आपको।
customer
29.9s
Okay. Okay.
agent
31.0s
Okay. Thank you.
customer
32.0s
[inaudible]