21112178910916781 · Call

Call 21112178910916781 2026-09-11 · Kartikey Chauhan · 0:51

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
IS_MFG_HR_HRPO_Sep26	Does_not_deal_Steel	full conversation 12 turns, clean transcript (17% inaudible)	English	12	supply_led (campaign_name:medium)

Audio: muffled: The agent's voice is very muffled and distorted in the middle of the call, making some turns unintelligible.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

2.0/10

no conversation

USP relevance: none

2 · Customer quality

the LEAD we handed over

2 /4 flags

segment: wrong_product material: Customer does not procure steel

3 · Supply

none

4 · Sentiment

the CUSTOMER

-0.66

confidence high · +0/−8 from 10 hits
0.6*lexical + 0.4*prior

What to do differently next time biggest points lost first · the quotes are from real calls

−2.0 pts Opener & permission Agent did not introduce themselves, the company (JSW One), or ask for permission to speak before asking questions.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.

−2.0 pts Hook (supply/price signal) Agent opened with a qualifying question about requirements, not a supply or price hook.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.

−2.0 pts Discovery (6 Qs) No discovery questions from the rubric were asked; the customer disqualified themselves immediately.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: Okay, so what do you manufacture, sir, by the way?

habit You did 76% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.

did well

Qualify

Uh, sir, do you procure steel as a raw material now?

Summary

The agent attempted to qualify the customer for HR sheet requirements. The customer immediately stated that they do not procure steel as a raw material. The agent thanked them and ended the call, correctly identifying the lead as not relevant.

Coaching

Always start your calls by introducing yourself and JSW One, and asking for permission to speak before jumping into questions.

Missed: SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Earned	Evidence from the transcript
SL1 Opener & permission	2	fail	–	0.0	Agent did not introduce themselves, the company (JSW One), or ask for permission to speak before asking questions.
SL2 Hook (supply/price signal)	2	fail	–	0.0	Agent opened with a qualifying question about requirements, not a supply or price hook.
SL3 Discovery (6 Qs)	2	fail	0	0.0	No discovery questions from the rubric were asked; the customer disqualified themselves immediately.
SL4 Pitch (2-3 USPs)	1	fail	–	0.0	The call ended before any USPs could be pitched.
SL5 Qualify	2	pass	–	2.0	Uh, sir, do you procure steel as a raw material now? Agent successfully asked if a current requirement exists, which is the core intent of this step.
SL6 Closure with next step	1	fail	–	0.0	The call ended with 'Thank you' and no next step was proposed.

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.755 heavy	10.5s	3.4s	37.1s	3.8s	200.0	0	6	6	2

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

customer

1.6s

Hello?

agent

2.8s

Hello.

customer

3.6s

Hmm.

agent

4.6s

Uh sir, I'm calling to [inaudible]

customer

6.0s

Hmm.

agent

7.0s

[inaudible]

customer

10.2s

Yes?

agent

11.0s

Uh, sir, I'm calling to know if you have any HR sheet requirement currently?

customer

15.8s

I'm sorry?

agent

16.8s

Uh, sir, do you procure steel as a raw material now?

customer

19.5s

No, no, no, no.

agent

21.2s

Thank you.