Call 21112178841785761 2026-09-03 · Kartikey Chauhan · 0:51
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | Call_back_later | full conversation 11 turns, clean transcript (0% inaudible) | English | 11 | new_registration (campaign_name:medium) |
Audio: partial: The agent's audio is choppy and muffled at times, making some words difficult to discern. The customer's audio is clear.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.26
confidence high · +0/−2
from 4 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
No discovery questions were asked as the call ended due to a bad connection.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
The agent asked about a requirement, but the call dropped before any details could be captured or a callback scheduled.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended abruptly due to a technical issue, so no closure was achieved.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
did well
Warm welcome opener
Uh, yes sir, good afternoon. Karthik this side from JSW One.
Summary
The agent contacted a new registration, Supreme Power Technologies, and confirmed they use steel as a raw material. The customer then stated they could not hear the agent properly, and the call ended due to the bad connection before any discovery or next steps could be established.
Coaching
When a call drops due to a bad connection with a confirmed lead, immediately call the customer back to continue the conversation.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Uh, yes sir, good afternoon. Karthik this side from JSW One. The agent provided a standard, professional opening. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 0 | 0.0 |
The call ended due to a technical issue before any basic profile questions could be asked. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
No discovery questions were asked as the call ended due to a bad connection. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The call did not progress to the platform education stage. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 | So do you require steel as a raw material in your company? The agent asked about a requirement, but the call dropped before any details could be captured or a callback scheduled. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call ended abruptly due to a technical issue, so no closure was achieved. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.572 | 8.7s | 6.5s | 35.8s | 4.8s | 269.0 | 1 | 4 | 6 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
unknown
1.6s
Hello.
agent
2.8s
Uh, yes sir, good afternoon. Karthik this side from JSW One.
Uh, हाँजी सर, good afternoon. Karthik this side from JSW One.
customer
5.0s
Hello.
agent
5.5s
Hello.
customer
6.0s
Hello.
customer
6.5s
Yes, tell me sir.
हाँ, tell me sir.
agent
7.7s
Yeah, sir, your Supreme Power Technologies is registered on our platform. So do you require steel as a raw material in your company?
customer
10.5s
Yes sir.
customer
13.0s
I'm not hearing properly. Your voice is not audible properly.
agent
16.8s
Is it audible now?
customer
18.0s
Hello.