Call 21112178903979312 2026-09-10 · Kartikey Chauhan · 0:43
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | General Enquiry | short or unclear 29% of turns inaudible - partial transcript, judge only what is legible | Hindi | 7 | supply_led (campaign_name:medium) |
Audio: noisy: There is significant background conversation on the customer's side throughout the call, making some parts of their speech difficult to discern.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.00
confidence med · +0/−0
from 0 hits
0.7*prior (damped - label alone is weak)
0.7*prior (damped - label alone is weak)
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent did not use the customer's name or ask for permission to speak before pitching.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent did not provide a supply or price hook, instead jumping directly to asking for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
Do you have any requirement currently?
Summary
The agent introduced himself and JSW One, then immediately asked if the customer had a requirement. The customer, who mentioned needing HR sheet coil, said they were busy and asked for a callback. The agent agreed without setting a specific time, and the call ended.
Coaching
Always secure a moment of the customer's time and provide a value hook before asking for a requirement, as skipping these steps led to an immediate brush-off.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent did not use the customer's name or ask for permission to speak before pitching. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not provide a supply or price hook, instead jumping directly to asking for a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as no discovery was conducted. |
| SL5 Qualify | 2 | pass | – | 2.0 | Do you have any requirement currently? Agent successfully asked if a current requirement exists, even though the customer deferred the conversation. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
Agent agreed to a callback but did not establish a specific time, leaving the next step vague. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.484 | 7.7s | 8.2s | 27.1s | 3.4s | 210.4 | 0 | 3 | 4 | 1 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.0s
[inaudible] had it done overall. Hello.
[inaudible] ओवरऑल करवा ली थी। हेलो।
agent
2.4s
Hello. Yes sir, good evening, this is Kartik speaking from JSW One.
हेलो। हां जी सर गुड इवनिंग, कार्तिक के बात कर रहा था JSW One से।
customer
6.3s
Speak.
बोलिए।
agent
7.0s
Uh sir, your best steel. Do you have any requirement currently?
अह सर, your best steel. Do you have any requirement currently?
customer
10.0s
[inaudible] of HR sheet coil [inaudible] Can I talk to you in a little while?
[inaudible] of HR sheet coil [inaudible] मैं आपको थोड़ी देर में बात करूं?
agent
14.9s
Yes sir, okay okay.
हां सर, ओके ओके।
customer
17.2s
Ask.
पूछो।