Call 21112178902369051 2026-09-10 · Kartikey Chauhan · 7:12
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_India_ProductOpps_Reg_Acc | Wrap up time exceeded :0 | full conversation 96 turns, clean transcript (2% inaudible) | Hindi | 96 | customer_led (campaign_name:medium) |
Audio: noisy: There is significant background conversation and noise on the customer's side, which occasionally makes the main speaker's words slightly muffled or hard to distinguish.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
5.5/10
short or unclear
USP relevance:
matched
2 · Customer quality
the LEAD we handed over
2
/4 flags
MOQ: None MT None
material: None
3 · Supply
US
spec_not_available
Customer requires structural steel (channels, pipes) which the agent correctly states JSW does not manufacture. Agent offers to source SAIL brand instead.
4 · Sentiment
the CUSTOMER
-0.17
confidence high · +20/−38
from 59 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Closure with price & timeline
Agent committed to providing a price but failed to state a specific timeline for when the customer would receive it.
How ankit mistry did it on a
10.0/10 call —
0.7 would be something around 74. 74.5. In which my cutting, loading, and with pallet packaging, my pricing is included.
−1.5 pts
Revalidate every field
Agent revalidated product/grade, size, quantity, and location, but missed asking about the required delivery timeline.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−1.0 pts
Discovery (5 Qs, woven naturally)
Agent learned the end application and current brands (both volunteered by the customer), but did not probe for monthly tonnage, JSW share, or payment terms.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
did well
Opener acknowledges platform submission
Did you put in for a channel? Did you need a 450 channel?
No unnecessary re-pitching
The rate benefit you were thinking of, that is in HR sheets, which is our product, there we can
Summary
The customer, a manufacturer of mobile toilets, has an immediate need for ~3 MT of channel and a running requirement for other structural steel. The agent correctly identified that JSW does not manufacture these products but offered to provide a quote for a traded SAIL product. The call ended with the agent promising to send a price and to connect the customer with another team regarding a business proposal.
Coaching
When you commit to getting a price for the customer, you must also commit to a specific timeline (e.g., 'I will send you the quote within the next hour') to set clear expectations and build trust.
Missed:
CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | pass | – | 2.0 | Did you put in for a channel? Did you need a 450 channel? Agent acknowledged a platform submission, even though they initially had the wrong product details. |
| CL2 Revalidate every field | 3 | partial | 4 | 1.5 | E250 चाहिए ना, SAIL का channel? Agent revalidated product/grade, size, quantity, and location, but missed asking about the required delivery timeline. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | partial | 2 | 1.0 | what we do here is we make mobile toilets on a running basis. Agent learned the end application and current brands (both volunteered by the customer), but did not probe for monthly tonnage, JSW share, or payment terms. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 |
Agent committed to providing a price but failed to state a specific timeline for when the customer would receive it. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | The rate benefit you were thinking of, that is in HR sheets, which is our product, there we can Agent did not re-pitch the company and correctly reinforced a relevant point about where price benefits apply (on JSW products vs. traded goods). |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.34 | 58.1s | 112.9s | 261.0s | 6.4s | 398.6 | 0 | 47 | 49 | 17 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.2s
Hello?
agent
1.4s
Yes?
हाँजी?
agent
1.9s
Yes sir, good evening. I was speaking from Karthik from JSW One.
हाँजी सर, good evening. कार्तिक से बात कर रहा था JSW One से।
customer
4.4s
Yes.
हाँजी।
agent
5.0s
Sir, do you have a requirement regarding steel right now, in steel?
सर अभी steel के regarding requirement है आपका ना steel में?
customer
7.1s
Sir, what I have is that something or the other keeps going on a running basis, ten-ten, five-ten, five-ten. My requirement is on a running basis. So some sizes were not available on your application.
सर मेरा क्या है कि running basis पे चलता रहता है कुछ ना कुछ ना, दस-दस, पांच-दस, पांच-दस। मेरा running basis पे requirement चलता रहता है। तो कुछ sizes आपके उसपे ना application पे available नहीं थे वो।
agent
12.5s
Okay.
अच्छा।
customer
13.2s
Yes, like all
हाँ, जैसे सभी
agent
13.6s
Did you put in for a channel? Did you need a 450 channel?
channel का डाला था आपने? 450 का channel चाहिए था?
customer
15.1s
No, I needed a channel, one was 100-50.
नहीं, मेरे को चाहिए था channel एक तो 100-50 का।
agent
16.7s
Okay.
ठीक है।
customer
17.5s
Okay? The 100 into 50 mm channel. 75-40 one.
ठीक है? 100 into 50 mm वाला जो channel होता है। 75-40 का।
agent
20.2s
Hmm hmm.
हम्म हम्म।
customer
20.7s
I needed 40-35, needed angles, needed T-sections, I mean I need mixed material.
40-35 का चाहिए था, angle चाहिए थे, T चाहिए था, मतलब mix material चाहिए मेरे को तो।
agent
23.4s
Okay.
अच्छा।
agent
24.2s
Meaning the total material, what's its name, is one, right?
मतलब total material जो, क्या नाम है, एक है ना?
customer
25.7s
Of one piece?
एक piece का?
agent
26.4s
Yes, so the total material, at the very least, how many kilos does it come to in one piece?
हाँ, तो total material कम से कम नहीं तो एक piece के अंदर कितना kilo बैठ रहा है?
customer
28.3s
[inaudible] I mean, what we do here is we make mobile toilets on a running basis.
[inaudible] मतलब मेरे यहां पे क्या है कि runningly हम mobile toilets बनाते हैं।
agent
31.4s
Okay.
ठीक है।
customer
31.9s
Okay? I have spoken to you once or twice before but there has always been a bit of a problem with the response rate.
ठीक है? पहले भी एक दो बार आपके यहां बात हुई है but कभी भी response rate का थोड़ा सा problem रहा है।
agent
34.7s
Of the rate?
Rate का?
customer
35.2s
Response, of the response. Meaning, they tell the rate and all but the query was not followed up properly.
Response, response का। मतलब कि अभी बताते हैं rate वगेरा but वो मतलब query ढंग से follow up नहीं हुई।
agent
38.1s
Okay, okay.
अच्छा अच्छा।
customer
39.0s
Yes. So I want to find out from you, where is our godown in Sahibabad?
हाँ। तो मेरे को आप से ये पता करना है जैसे Sahibabad में अपना godown किधर है?
agent
41.4s
In Sahibabad?
Sahibabad में?
customer
42.1s
Godown, in Ghaziabad Sahibabad.
Godown, Ghaziabad Sahibabad में।
agent
43.2s
It's on this, sir, on the Ghaziabad Bulandshahr road. We have a cutter, we stock in the cutter.
ये अपना इसपे है ना सर, ये Ghaziabad Bulandshahr road पे। Cutter है अपने, cutter में stock करते हैं।
customer
46.0s
Oh, it's a cutter, you stock in a cutter?
अच्छा cutter है, cutter में stock करते हो आप लोग?
agent
47.6s
Yes, do you know Jagdamba cutter?
हाँ, Jagdamba cutter पता है आपको?
customer
48.7s
Jagdamba cutter? Okay, fine.
Jagdamba cutter? अच्छा ठीक है।
agent
50.1s
Yes, yes. There's Vansh cutter, there's Jagdamba cutter.
हाँजी हाँजी। Vansh cutter हो गया, Jagdamba cutter हो गया।
customer
52.4s
Jagdamba cutter. So can we go and do it directly from there, or not, how?
Jagdamba cutter. तो वहां से directly भी जाके कर सकते हैं, नहीं कर सकते, कैसे?
agent
54.6s
What can you do by going there?
क्या कर सकते हो वहां जाके?
customer
55.5s
I mean, can we purchase directly from there, how?
मतलब वहां से directly purchase-purchase कर सकते हैं, कैसे?
agent
57.1s
No sir, that is just stock, the rest is our e-commerce platform, right? Everything happens through our application.
नहीं सर, वो तो बस stock है, बाकी अपना e-commerce platform है ना। वो सब ये अपने application के through ही होता है।
customer
60.0s
Oh, it's only through the application. So, for example, I just put in an inquiry
अच्छा application के through ही है। तो जैसे मैंने अभी inquiry डाली
agent
61.3s
Yes, delivery happens from there.
हाँ, वहां से delivery हो जाती है।
customer
62.4s
Like, I have a 100-50 channel, I will need this, around 3 tons, like 2.8 tons are needed.
जैसे 100-50 का channel है मुझे, ये चाहिए होगा कम से कम 3 ton के आस पास, 2.8 ton चाहिए जैसे।
agent
65.7s
Okay. You don't need HR sheets?
अच्छा। HR sheets नहीं चाहिए?
customer
66.9s
We don't use HR sheets here. What all, one is channel, angle is used. Sheets are used less. Earlier we used to make coolers, more were used. As of today, we make completely prefab shelters. So inside the prefab shelter, we have, what's its name, pipe is used, square pipe.
HR sheet नहीं लगती हमारे यहां पे। क्या क्या, एक तो channel लगता है, angle लगता है। Sheet कम लगती है। पहले हम cooler बनाते थे, ज़्यादा लगती थी। आज की date में एकदम prefab shelter बनाते हैं। तो prefab shelter के अंदर जो है हमारा, क्या नाम है आपका, pipe लगता है, square pipe।
customer
75.1s
Two-three sizes, that square pipe is of only three sizes, which we are using from Apollo, taking from Apollo's dealer. After that, we use this, channel and angles are used.
दो-तीन size, तीन size का ही लगता है वो square pipe, जो की हम Apollo का use कर रहे हैं, Apollo के dealer से ले रहे हैं। उसके बाद हमारा जो है आपका ये लगता है, channel और angle लगते हैं।
agent
80.4s
Okay, so channel and angle are mainly what you need in steel, right?
अच्छा, channel और angle ही मतलब steel में mainly लगता है आपको, है ना?
customer
82.6s
Sheet is also used but more, more of channel and angle is being used right now. Mostly pipe is used.
Sheet भी लगती है but ज़्यादा, ज़्यादा जो है channel angle तो अभी लग रहा है। ज़्यादातर pipe लगता है।
agent
85.2s
Both pipe and sheet are used?
Pipe और sheet दोनों लगती है?
agent
86.3s
No sir, look, JSW doesn't make this pipe, this structural steel.
नहीं सर, देखो अभी ये pipe तो ये structural steel JSW तो बनाता है नहीं।
customer
88.5s
You also deal in VSL and all, right?
आप VSL वगेरा भी करते हो ना?
agent
89.4s
Yes, that's it, there's SAIL, there's JSPL, we do this, BPSL makes it. So we deal in SAIL right now, right? But that will be available at its market rate. The rate benefit you were thinking of, that is in HR sheets, which is our product, there we can
हाँ वही, SAIL हो गया, JSPL हो गया, ये करते हैं, BPSL बनाता है। तो SAIL का हम करते हैं अभी, है ना? तो but वो अपना market rate पे ही मिलेगा। जो rate benefit अगर आप सोच रहे थे तो ये तो HR sheets में जो हमारा product है, उधर अपन
customer
95.8s
We will get benefits in HR sheets, correct, right?
HR sheet में benefits मिलेंगे ना correct, है ना?
agent
97.0s
Yes yes, in these because it is our product.
हाँजी हाँजी, इनमें क्योंकि हमारा product है।
customer
98.0s
[inaudible]
agent
98.8s
For the rest, I'll give you for SAIL. If you need only three tons, I'll get you the rate for it and see how much it costs. Then you can do a comparison once.
बाकी SAIL का मैं दे देता हूं आपको। तीन ton ही चाहिए तो इसका rate मैं देखो आपको निकलवा के देता हूं कितना पड़ता है। फिर आप comparison कर लेना एक बारी।
customer
102.5s
Yes, please give me today's general rate that you have.
हाँ आप मेरे को एक बार generally आज का जो rate है ना अपने पास में, please।
agent
104.3s
Yes yes yes.
हाँ हाँ हाँ।
customer
104.8s
Please send me today's rate for this once. For whatever items you have, because at my place, I mean, in the future, I would want to do procurement only through an online platform. Not today, but I want to systematize some things, just for a sake.
एक बार मुझे आज का rate भेजवाओ इसका please। जो जो चीज़ का अपने पास में है ना एक बार की, क्योंकि मेरे यहां पे मतलब मैं कल को, मैं online platform के through ही procurement करना चाहूंगा आगे को। आज नहीं, मतलब मैं कुछ चीज़ systematize करना चाह रहा हूं, just for a sake।
agent
110.2s
Okay, okay.
अच्छा अच्छा।
customer
111.0s
So it won't happen immediately, but for future reference and you guys are also working in the same thing.
तो अभी एकदम से तो नहीं होगा, but future reference के लिए और आप लोग भी उसी चीज़ के अंदर काम कर रहे हो।
agent
114.0s
Yes, yes, absolutely.
हाँजी हाँजी बिलकुल।
customer
114.9s
Okay? So today you might have 50,000, I mean how many applicable users would there be, let's say 12,000, how many, I mean 1000, 10,000, 5000, whatever it is. Now basically if you also have to grow, then we also have to do something, right?
ठीक है? तो आज आपके पास 50,000 मतलब कितने applicable user होंगे, मतलब let's say 12,000, कितने, मतलब 1000, 10,000, 5000 जो भी होंगे। अब basically आपको भी अपना बढ़ाना है तो हमें भी अपना कुछ ना कुछ करना है, है ना?
agent
120.6s
Yes, yes.
हाँजी हाँजी।
customer
121.1s
Second thing is that I have, second thing, second thing I have is that there is space here.
Second thing क्या है कि मेरे पास, second thing, second thing मेरे पास क्या है कि यहां पे space है।
agent
123.5s
Okay.
अच्छा।
customer
124.0s
In Sahibabad industrial area, there is something like an Apollo, your Bhushan Steel is there, the Bhushan Steel that Tata has now taken over.
Sahibabad industrial area में बिलकुल एक Apollo सा, आपका ये Bhushan Steel पड़ता है, Bhushan Steel जो अभी Tata ने ले लिया।
agent
127.4s
Yes.
हाँजी।
customer
127.9s
So right next to it, I also have space.
तो उसके बगल में ही मेरे पास space भी है।
agent
129.4s
Okay.
अच्छा।
customer
129.8s
So if something like that happens, I can also keep some stock, I don't have any issue with that, I mean, with quantity.
तो अगर ऐसा कुछ होता है तो मैं थोड़ा stock वगेरा भी करके रख लूंगा, कोई मेरे को ऐसा वो नहीं है मतलब कि quantity।
agent
132.8s
This is in Faridabad?
ये Faridabad में?
customer
133.7s
No, Ghaziabad, Sahibabad.
नहीं, Ghaziabad, Sahibabad।
agent
134.6s
Oh, in Ghaziabad, right, Sahibabad.
अच्छा Ghaziabad में ना, Sahibabad।
customer
135.5s
Yes, I have, I have, my, I mean I have a place in Hapur. There is a textile industrial park in Hapur, I have a place there. So we can also stock, there's no issue like that.
हाँ, मेरे पास, मेरे पास, मेरे, मतलब मेरे पास Hapur की जगह है। Hapur में एक textile industrial park पड़ता है, वहां पे मेरे पास जगह है। तो हम stock भी कर सकते हैं, कोई ऐसा वो नहीं।
agent
140.1s
Okay, okay, okay. So I understood that, we can talk about this.
ठीक है, ठीक है, ठीक है। तो वो तो समझ गया, अपन बात करते हैं इसपे।
customer
142.0s
No, just for a, just for a sake that
नहीं, just for a, just for a sake की
agent
142.9s
Yes, I'm not saying that
हाँ वो मैं नहीं कह रहा की
customer
143.5s
You are a business, you are growing in a business vertical of MSME, okay?
एक आप business, आप एक business vertical MSME वाले में बढ़ रहे हो, ठीक है?
agent
145.4s
Yes, yes.
हाँजी हाँजी।
customer
146.0s
We also have to do something in the future.
हमें भी आगे कुछ ना कुछ करना ही है।
customer
147.2s
So what I'm saying is that if we can convert through the online vertical and run our own backend in the manual system, then there is no problem there, right?
तो मेरा कहना ये है कि अगर online vertical के through convert करके हम उसे manual के अंदर कुछ ना कुछ अपना backend चला सकते हैं तो वहां पे कोई problem नहीं है, वैसा है ना?
agent
150.8s
Yes sir, we definitely have to expand that and more
हाँ सर, वो तो definitely expand तो करना ही है और भी
customer
152.6s
Okay? If, if you have, like Hapur, it's Hapur's area, Hapur's area, like there's a textile area in Hapur, if you people have some requirement there, I have 2500 square yards of space there, I mean, in that I have 700-500 square yards of space that I can get utilized and set up a storage type thing for you there, no problem. And that is a purely industrial area and the industrial area is developing further. So there is consumption there, right? From that perspective.
ठीक है? अगर, अगर आपको जैसे Hapur, Hapur का area है, Hapur का area है जैसे Hapur का एक textile area पड़ता है, आप लोगों के यहां पे कुछ requirement हो तो वहां पे मेरे पास ढाई हज़ार गज जगह पड़ी है मतलब, मतलब उसमें मेरे पास 700-500 गज जगह मैं utilize कराके आपका storage type वाला कर सकता हूं वहां पे, कोई problem नहीं है। And वो purely industrial area है और industrial area और आगे बन रहा है मतलब। तो consumption तो है वहां पे, है ना? उस हिसाब से।
agent
162.4s
Okay sir, on this, I will get you to talk to them once, the category team, the ones who stay in touch with sellers and all.
ठीक है सर, इसपे तो मैं आपकी ना एक बारी उनसे बात कराऊंगा, category team से, वो जो seller वगेरा के touch में रहते हैं ना।
agent
166.2s
There is a category team, they stay in touch with the sellers.
Category team है एक, वो seller के touch में रहते हैं।
customer
168.0s
Yes, so please if there is, then please give them my number.
हाँ तो please अगर है तो उससे भी मेरे, मेरा number please ज़रा दे देना।
customer
169.9s
You just give me today's rate for all the things once, okay?
आप मुझे ज़रा एक बार आज का rate दो एक बार सारी चीज़ों का ना, ठीक है?
agent
171.5s
Okay. You need E250, right, SAIL's channel?
ठीक है। E250 चाहिए ना, SAIL का channel?
customer
173.2s
E250... What is the difference between E250 and the normal one? Which channel were we getting before?
E250... E250 और वैसे normal में क्या difference होता है? पहले कौनसा आ रहा था जी अपने यहां channel?
customer
176.3s
E250 was coming, you don't know which one, right?
E250 आ रहा था, कौनसा कुछ ऐसे नहीं पता ना?
customer
178.2s
E250 channel.
customer
181.2s
Yes E250, no problem.
हाँ E250, कोई नहीं।
agent
182.2s
Okay.
ठीक है।
customer
182.6s
IS 200, 262, E250 is its specification, right, according to that.
IS 200, 262, E250 उसकी specification हो गया ना उसके हिसाब से।
agent
185.0s
Yes, yes, that one.
हाँजी हाँजी वही।
customer
185.5s
Yes, yes, you give me the rate, give me the rate once.
हाँ हाँ, आप मेरे को rate दो, आप मेरे को एक बार rate दो।
agent
186.8s
Okay, well, I'll give you its rate... let's talk further.
ठीक है, चलो मैं इसका rate आपको, आगे बात करते हैं।
customer
188.4s
And please connect me regarding the space as well, okay?
और space वाले का भी please ज़रा connect कराना, ठीक है?
agent
190.0s
Yes, sure sure sure.
हाँ, sure sure sure.