Call 21112178972439721 2026-09-18 · Kartikey Chauhan · 1:20
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | Onboarded | full conversation 27 turns, clean transcript (0% inaudible) | Hindi | 27 | supply_led (campaign_name:medium) |
Audio: clear: The audio is clear with minimal background noise.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.64
confidence high · +4/−0
from 11 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent did not use the customer's name or ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Discovery (6 Qs)
The agent did not ask any discovery questions to understand the customer's business or future requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
−2.0 pts
Qualify
Although the customer mentioned a future requirement, the agent did not attempt to qualify it by asking for grade, size, quantity, or location.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, this requirement you had put in on the 15th-16th, have you purchased all this or have you put it on hold?
did well
Hook (supply/price signal)
Because we were stocking sheet coil. So you will get that from us at a good price.
Summary
The agent spoke with a representative from Vasudev Electrical who stated they have no immediate need for steel sheets but will have a requirement next month. The agent mentioned they stock sheet coils at a good price and sent a WhatsApp with contact details. The call ended without qualifying the future need or setting a specific follow-up action.
Coaching
When a customer mentions a future requirement, you must still run discovery to qualify it and set a concrete follow-up date.
Missed:
SL1 Opener & permission SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Yes, good afternoon, Karthik was speaking from JSW One. The agent did not use the customer's name or ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | pass | – | 2.0 | Because we were stocking sheet coil. So you will get that from us at a good price. After the customer mentioned a future need for sheets, the agent provided a relevant hook based on availability and price. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The agent did not ask any discovery questions to understand the customer's business or future requirement. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 | So you will get that from us at a good price. The agent mentioned a 'good price' but did not deliver a structured pitch with 2-3 relevant USPs. |
| SL5 Qualify | 2 | fail | – | 0.0 | Next month? Although the customer mentioned a future requirement, the agent did not attempt to qualify it by asking for grade, size, quantity, or location. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | So if there's anything in sheet metal, please let me know, sir. The agent did not establish a committed next step, instead leaving it to the customer to re-initiate contact. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.576 | 24.0s | 17.7s | 38.3s | 5.5s | 250.0 | 0 | 13 | 14 | 4 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.2s
Hello
हेलो
agent
1.2s
Hello
हेलो
customer
1.8s
Hello
हेलो
agent
2.4s
Hello
हेलो
customer
3.2s
Yes?
हां जी?
agent
4.0s
Yes, good afternoon, Karthik was speaking from JSW One.
हां जी, गुड आफ्टरनून, कार्तिक बोल रहा था JSW One से।
customer
6.5s
Yes.
हां जी।
agent
7.2s
I... I was asking if Vasudev Electrical has any requirement for our steel?
मैं मैं यह पूछ रहा था कि वासुदेव इलेक्ट्रिकल में कुछ रिक्वायरमेंट है क्या अपना स्टील में?
customer
10.8s
Not right now, brother. A requirement is coming up for our steel tubes.
अभी तो नहीं है भैया, आने वाली है कुछ रिक्वायरमेंट हमारी स्टील ट्यूब्स की।
agent
14.5s
Tubes?
ट्यूब्स?
customer
15.0s
Yes.
हां।
agent
15.8s
So you don't purchase sheet coils etc., sir?
तो शीट कॉइल्स वगेरा नहीं करते सर आप परचेस?
customer
18.0s
We are not doing it right now. We will do it after some time.
अभी तो नहीं कर रहे हैं। कुछ टाइम बाद करेंगे।
agent
20.5s
Okay, you will do it after some time.
अच्छा, कुछ टाइम बाद करेंगे।
customer
21.5s
Yes, its requirement is about to come, you can consider next month. For sheets etc.
हां, अभी आने वाली है उसकी रिक्वायरमेंट, आप मानो नेक्स्ट मंथ। शीट वगेरा की।
agent
25.0s
Next month?
नेक्स्ट मंथ?
agent
25.5s
Yes, yes. Because we were stocking sheet coil. So you will get that from us at a good price.
हां हां। क्योंकि शीट कॉइल ही अपन मतलब स्टॉक कर रहे थे। तो वो तो मिल जाएगा अपना अच्छे प्राइस में।
customer
30.0s
Hmm hmm.
हम्म हम्म।
agent
31.0s
Okay, fine. I have sent you a WhatsApp. You can save my number, it has my mail ID too. So if there's anything in sheet metal, please let me know, sir.
चलो ठीक है, मैंने ना आपको WhatsApp डाल दिया है। आप मेरा नंबर सेव कर लेना, मेल आईडी भी है मेरा। तो कुछ शीट मेटल में हो तो बताना सर।
customer
36.5s
Okay.
ठीक है।
customer
37.0s
What is your name?
आपका क्या नाम हुआ?
agent
37.8s
My name is Karthik.
मेरा नाम कार्तिक है।
customer
39.0s
What?
क्या?
agent
39.8s
Karthikeya Chauhan.
कार्तिकेय चौहान।
customer
41.0s
Okay, fine ji. Fine.
अच्छा, ठीक है जी। ठीक है।
agent
42.5s
Okay.
ओके।
customer
43.0s
Okay.
ओके।