21112178904030952 · Call

Call 21112178904030952 2026-09-10 · Kartikey Chauhan · 0:42

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
IS_MFG_HR_HRPO_Sep26	General Enquiry	full conversation 11 turns, clean transcript (0% inaudible)	English	11	supply_led (campaign_name:medium)

Audio: clear: The call ends abruptly.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

0.0/10

no conversation

USP relevance: none

2 · Customer quality

the LEAD we handed over

0 /4 flags

clean lead

3 · Supply

none

4 · Sentiment

the CUSTOMER

+0.20

confidence high · +1/−0 from 2 hits
0.6*lexical + 0.4*prior

What to do differently next time biggest points lost first · the quotes are from real calls

−2.0 pts Opener & permission The agent did not use the customer's name or ask for permission to speak before proceeding.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.

−2.0 pts Hook (supply/price signal) The agent did not provide a supply or price hook, instead jumping directly to a qualification question.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.

−2.0 pts Discovery (6 Qs) No discovery questions were asked as the customer cut the call short.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: Okay, so what do you manufacture, sir, by the way?

Summary

The agent contacted a customer from a manufacturing company ('Cashline Storage Systems'). The agent immediately asked about HR requirements, and the customer confirmed they had one. However, the customer then stated they would call back and ended the conversation before any details could be discussed or a next step could be set.

Coaching

You must ask for permission to speak before asking about requirements; skipping this step often causes the customer to end the call early.

Missed: SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Evidence from the transcript
SL1 Opener & permission	2	fail	–	Hello, uh sir, good evening. Kartik this side from JSW One. The agent did not use the customer's name or ask for permission to speak before proceeding.
SL2 Hook (supply/price signal)	2	fail	–	Uh, sir, from your Cashline Storage Systems, are you having any HR requirements currently? The agent did not provide a supply or price hook, instead jumping directly to a qualification question.
SL3 Discovery (6 Qs)	2	fail	0	No discovery questions were asked as the customer cut the call short.
SL4 Pitch (2-3 USPs)	1	fail	–	No USPs were pitched as no discovery was conducted.
SL5 Qualify	2	fail	–	are you having any HR requirements currently? Although the agent asked if a requirement exists, he did not attempt to capture any details (grade, size, etc.) after the customer confirmed they had one.
SL6 Closure with next step	1	fail	–	Okay. The agent did not establish a committed next step, passively accepting the customer's vague 'Call you back'.

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.687	9.0s	4.1s	28.9s	3.8s	200.0	0	6	5	2

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

customer

0.9s

Hello?

agent

2.0s

Hello?

agent

2.7s

Hello, uh sir, good evening. Kartik this side from JSW One.

customer

5.8s

Yes, sir.

agent

6.7s

Uh, sir, from your Cashline Storage Systems, are you having any HR requirements currently?

customer

10.7s

Yes, sir.

agent

11.5s

Okay.

customer

11.9s

Actually we have one requirement, sir. Okay.

agent

14.2s

Oh, nice.

customer

14.7s

Call you back.

agent

15.3s

Okay.