21112178886511641 · Call

Call 21112178886511641 2026-09-08 · Kartikey Chauhan · 0:29

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
IS_MFG_HR_HRPO_Sep26	No_requirement	short or unclear only 5 turns - short exchange, limited evidence to score	Hindi	5	supply_led (campaign_name:medium)

Audio: clear: No significant audio issues.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

2.0/10

no conversation

USP relevance: none

2 · Customer quality

the LEAD we handed over

0 /4 flags

clean lead

3 · Supply

none

4 · Sentiment

the CUSTOMER

+0.20

confidence med · +8/−2 from 3 hits
0.6*lexical + 0.4*prior

What to do differently next time biggest points lost first · the quotes are from real calls

−2.0 pts Hook (supply/price signal) The customer immediately stated they had no requirement, preventing the agent from delivering a hook.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.

−2.0 pts Discovery (6 Qs) The call was terminated by the customer before any discovery questions could be asked.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: Okay, so what do you manufacture, sir, by the way?

−2.0 pts Qualify The agent did not ask if a requirement existed; the customer preemptively stated they had none.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: Yes, this requirement you had put in on the 15th-16th, have you purchased all this or have you put it on hold?

habit You asked no questions at all on this call. Discovery is where the requirement comes from.

did well

Opener & permission

Uh yes sir, good evening. This is Karthikeya speaking from JSW One.

Summary

The agent introduced himself and JSW One. The customer immediately interrupted to state they had no requirement and effectively ended the call. The agent was unable to proceed with discovery or the pitch.

Coaching

When a customer immediately states 'no requirement', acknowledge and attempt one quick question to qualify them for the future, such as 'Understood sir, just for our records, what products do you manufacture?'

Missed: SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Earned	Evidence from the transcript
SL1 Opener & permission	2	pass	–	2.0	Uh yes sir, good evening. This is Karthikeya speaking from JSW One. The agent successfully delivered the greeting and introduction before the customer interrupted.
SL2 Hook (supply/price signal)	2	fail	–	0.0	The customer immediately stated they had no requirement, preventing the agent from delivering a hook.
SL3 Discovery (6 Qs)	2	fail	0	0.0	The call was terminated by the customer before any discovery questions could be asked.
SL4 Pitch (2-3 USPs)	1	fail	–	0.0	The call ended before the agent had an opportunity to pitch any USPs.
SL5 Qualify	2	fail	–	0.0	The agent did not ask if a requirement existed; the customer preemptively stated they had none.
SL6 Closure with next step	1	fail	–	0.0	Okay sir. The call ended abruptly with no committed next step.

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.548	3.4s	2.8s	22.8s	2.8s	too short	0	2	3	0

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

customer

0.1s

Hello?

customer

0.9s

Yes?

हां जी?

agent

1.7s

Uh yes sir, good evening. This is Karthikeya speaking from JSW One.

अह हां जी सर, good evening. कार्तिकेय बात कर रहा था JSW One से।

customer

5.1s

Sir, I don't have any requirement. Thank you.

सर, नहीं requirement है कोई। Thank you.

agent

7.3s

Okay sir.