Call 21112178912518821 2026-09-11 · Kartikey Chauhan · 1:00
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | General Enquiry | full conversation 16 turns, clean transcript (0% inaudible) | Hindi | 16 | supply_led (campaign_name:medium) |
Audio: noisy: Background chatter and some crosstalk at the beginning of the call, but the main conversation is clear.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.40
confidence high · +4/−0
from 7 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent did not use the customer's name or ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent did not provide a supply or price hook, instead jumping directly to asking for requirements.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
Agent asked no discovery questions; the customer immediately took control of the call.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
objection
The customer raised 1 objection
you did not answer:
send_price_will_think
You give me the mail ID, I will send you the requirement first.
Summary
The agent contacted a representative from 'LNL Auto' to inquire about HR material requirements. The customer immediately took control, requesting the agent's email ID to send their requirements later. The agent agreed to share his email via WhatsApp and the call ended without any discovery, qualification, or a firm next step.
Coaching
When a customer asks you to 'just send an email', try to ask one key qualifying question before you agree, for example: 'Happy to, sir. So I can send the right information, what material are you currently looking for?'
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Hello sir, good evening, Karthik here. Agent did not use the customer's name or ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 | Sir, your LNL Auto which was registered, will there be any requirement in it for our HR etc.? Agent did not provide a supply or price hook, instead jumping directly to asking for requirements. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
Agent asked no discovery questions; the customer immediately took control of the call. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No discovery was done, and no USPs were pitched. |
| SL5 Qualify | 2 | fail | – | 0.0 | will there be any requirement in it for our HR etc.? Agent made a weak attempt to ask for a requirement but did not capture any specific details (grade, qty, etc.) when the customer deflected. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | Okay, I'll send my email on WhatsApp. This is not a committed next step; the agent is only sending contact details with no agreed-upon action from the customer. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| send_price_will_think | mishandled | You give me the mail ID, I will send you the requirement first. |
Okay, is this your WhatsApp number? ... Okay, I'll send my email on WhatsApp. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.592 | 10.9s | 7.5s | 41.6s | 3.4s | 297.2 | 0 | 7 | 9 | 4 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.5s
Okay, start.
ठीक है, चालू।
customer
1.6s
Hello?
agent
2.2s
Yes.
हां जी।
customer
2.8s
Okay.
ठीक है।
customer
4.3s
Hello?
agent
4.9s
Hello sir, good evening, Karthik here.
customer
6.2s
What were you saying, sir?
क्या कह रहे थे सर?
agent
7.6s
Your voice is breaking, what are you saying?
आवाज कट रही है, क्या कह रहे हो?
agent
9.6s
Sir, I was calling from JSW One, hello?
सर मैं JSW One से बात कर रहा था, hello?
customer
11.5s
Yes, yes, tell me.
हां जी हां जी बताइए।
agent
12.5s
Sir, your LNL Auto which was registered, will there be any requirement in it for our HR etc.?
आपका सर LNL Auto ये जो रजिस्टर्ड था, अभी इसमें कुछ रिक्वायरमेंट रहेगा अपना HR वगेरा का?
customer
16.4s
You give me the mail ID, I will send you the requirement first.
आप मेरेको मेल आईडी दे दो मैं आपको रिक्वायरमेंट डाल देता हूं पहले।
agent
19.1s
Okay, is this your WhatsApp number?
चलो, ये WhatsApp नंबर है आपका?
customer
20.5s
Yes, this is it.
हां, यही है।
agent
21.4s
Okay, I'll send my email on WhatsApp.
चलो मैं मेल अपना डालता हूं WhatsApp पे।
customer
23.4s
Okay.
ठीक है।