Call 21112178954886222 2026-09-16 · Kartikey Chauhan · 1:30
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_India_ProductOpps_PROG_261225 | Onboarded | full conversation 23 turns, clean transcript (0% inaudible) | Hindi | 23 | customer_led (campaign_name:medium) |
Audio: noisy: Significant background noise and crosstalk on the customer's side, but the main conversation is mostly clear.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.5/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
MOQ: 3.2 MT None
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.20
confidence high · +1/−2
from 5 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener acknowledges platform submission
The agent started with a generic question about a different product (HR) instead of acknowledging the customer's specific online inquiry for a beam.
How ankit mistry did it on a
10.0/10 call —
Shubham bhai, I believe you recently registered your business, which is Ridham Exim, on our Jindal's digital portal, right?
−2.0 pts
Discovery (5 Qs, woven naturally)
No discovery questions were asked to understand the customer's business, application, or procurement habits.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
−2.0 pts
Closure with price & timeline
The call was ended by deferring to WhatsApp, without providing a price, confirming stock, or stating a timeline for a response.
How ankit mistry did it on a
10.0/10 call —
0.7 would be something around 74. 74.5. In which my cutting, loading, and with pallet packaging, my pricing is included.
did well
No unnecessary re-pitching
send me the size on WhatsApp. I will let you know, okay?
Summary
The customer followed up on an online inquiry for ISMB beams. The agent initially asked about an unrelated product (HR) before being corrected. The customer specified needs for 100, 150, and 200 size beams and noted difficulty finding one size on the portal. The call ended with the agent asking the customer to send the requirements via WhatsApp, without providing a price or timeline.
Coaching
Always start the call by referencing the customer's specific online inquiry; in this case, you asked about 'HR' when they had inquired about 'beams', causing initial confusion.
Missed:
CL1 Opener acknowledges platform submission CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | fail | – | 0.0 | Sir, I was saying, will you have any requirement for HR and all right now? The agent started with a generic question about a different product (HR) instead of acknowledging the customer's specific online inquiry for a beam. |
| CL2 Revalidate every field | 3 | partial | 3 | 1.5 | For a beam, ISMB beam. The agent confirmed product, quantity (3.2 ton), and timeline ('Right now?'), but failed to validate the delivery location. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 0 | 0.0 |
No discovery questions were asked to understand the customer's business, application, or procurement habits. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 |
The call was ended by deferring to WhatsApp, without providing a price, confirming stock, or stating a timeline for a response. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | send me the size on WhatsApp. I will let you know, okay? The agent remained focused on the customer's specific request and did not pitch other irrelevant products. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.631 | 16.9s | 9.9s | 63.2s | 3.3s | 301.8 | 0 | 12 | 11 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.0s
Hello?
हॅलो?
agent
2.3s
Yes sir, Kartik was speaking from JSW One.
हां जी सर, कार्तिक बात कर रहा था JSW One से।
customer
4.8s
From where?
कहां से?
agent
5.5s
Sir, from JSW One.
सर JSW One से।
customer
6.8s
Yes.
हां जी।
agent
7.2s
Yes, yes. Sir, I was saying, will you have any requirement for HR and all right now?
हां जी हां जी। सर मैंने कहा अभी कुछ requirement रहेगा अपना HR वगेरा में?
customer
10.3s
Not in HR, sir.
HR में नहीं है सर।
agent
11.5s
Okay. What you... like you had selected an inquiry on our portal,
अच्छा। क्या आपने जैसे आपने inquiry select किया था हमारे portal पे,
customer
14.0s
for a beam.
beam का।
agent
14.5s
For a beam, ISMB beam.
Beam का, ISMB beam.
customer
15.2s
I need a 100 beam.
100 का beam चाहिए।
agent
16.5s
Okay. Right now?
ठीक है। अभी?
customer
17.2s
Yes, right now I need a 100, a 150, and a 200 beam.
हां, अभी फिलहाल मेरेको 100 का, 150 का और 200 का beam चाहिए।
agent
20.0s
100, 150 and 200.
100, 150 और 200.
customer
21.0s
Hmm.
हम्म।
agent
21.3s
No, so for 100 you put 3.2 ton.
नहीं तो आपको 100 की डाली आपने 3.2 ton.
customer
23.5s
150 beam...
150 का beam...
agent
24.2s
150's...
150 का...
customer
24.6s
I'm not finding the 150 one online.
150 का मिल ही नहीं रहा है उसमे online.
agent
26.5s
Okay, you're not getting the option. Do one thing, send me the size on WhatsApp.
अच्छा, option नहीं मिल रहा है। आप एक काम करो ना मुझे WhatsApp पे size डाल दो।
agent
28.8s
I will let you know, okay?
मैं आपको बता देता हूं, ठीक है?
customer
29.8s
Okay.
ठीक है।
agent
30.5s
Okay.