Call 21112178895832411 2026-09-09 · Kartikey Chauhan · 0:45
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | No_requirement | full conversation 13 turns, clean transcript (0% inaudible) | Hindi | 13 | supply_led (campaign_name:medium) |
Audio: clear: The customer's side has some background noise, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.05
confidence high · +1/−0
from 3 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent did not ask for permission to speak or use the customer's name, which is required for the opener.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not provide a hook; instead of leading with a price or availability benefit, they immediately asked if a requirement existed.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked to understand the customer's business, volume, or current suppliers.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
Yes sir, is there any requirement for HR in KL Powerline right now?
Summary
The agent contacted a representative from KL Powerline and immediately asked about requirements for HR sheets. The customer stated they have no current need. The agent ended the call by suggesting the customer use the app for any future requirements, without securing a follow-up.
Coaching
You jumped straight to asking for a requirement without building rapport or offering a hook; always start with a full opener and a supply/price benefit to earn the customer's attention before qualifying.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
The agent did not ask for permission to speak or use the customer's name, which is required for the opener. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent did not provide a hook; instead of leading with a price or availability benefit, they immediately asked if a requirement existed. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked to understand the customer's business, volume, or current suppliers. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No discovery was conducted, and consequently, no USPs were pitched. |
| SL5 Qualify | 2 | pass | – | 2.0 | Yes sir, is there any requirement for HR in KL Powerline right now? The agent successfully asked if a current requirement exists, which is the primary goal of this step. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | If something comes up, please let us know through our app. This is a passive suggestion, not a committed next step like a scheduled callback. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.701 | 10.1s | 4.3s | 30.6s | 3.0s | 243.6 | 0 | 6 | 7 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.9s
Hello.
हॅलो.
agent
2.6s
Hello.
हॅलो.
customer
3.3s
Hello.
हॅलो.
agent
4.0s
Yes sir, good evening. This is Kartik speaking from JSW One.
हांजी सर, गुड इवनिंग। कार्तिक बात कर रहा हूं सर JSW One से।
customer
7.0s
Yes, good evening.
हांजी, गुड इवनिंग।
agent
8.9s
Hello?
हॅलो?
customer
9.6s
Yes, yes.
हांजी, हांजी।
agent
10.3s
Yes sir, is there any requirement for HR in KL Powerline right now?
हांजी सर, अभी के एल पावर लाइन में कुछ रिक्वायरमेंट है अपना एच आर का?
customer
13.8s
For HR sheet?
एच आर शीट का?
agent
14.8s
Yes sir, sheet.
हांजी सर, शीट।
customer
15.8s
Not right now.
अभी नहीं है अभी।
agent
17.2s
Okay. If something comes up, please let us know through our app.
अच्छा। कुछ आए तो सर बताना हमारे एप के थ्रू ना।
customer
20.0s
Okay.
ओके।