Call 21112178851422371 2026-09-04 · Kartikey Chauhan · 1:08
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | No_requirement | full conversation 19 turns, clean transcript (0% inaudible) | Hindi | 19 | supply_led (campaign_name:medium) |
Audio: clear: There is a slight echo on the customer's side, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.16
confidence high · +4/−4
from 9 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent did not ask for permission to speak, jumping directly into a sales question.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent did not provide a supply or price hook, instead opening with a requirement question.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
Agent only asked 2 of the 6 required discovery questions (work type, application).
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
objection
The customer raised 1 objection
you did not answer:
price
The rates are coming down right now, brother, let's wait for one or two.
did well
Qualify
Sir, is there any plan to pick up some material right now?
Summary
The agent contacted a shuttering manufacturer who was not ready to purchase, stating a belief that market prices were falling and that they had existing stock. The agent performed minimal discovery and quoted a price when asked. The call concluded without any agreed-upon next action.
Coaching
When a customer isn't ready to buy, your goal is to secure a future conversation; always close the call by proposing a specific date for a follow-up.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Sir, is there any plan to pick up some material right now? Agent did not ask for permission to speak, jumping directly into a sales question. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not provide a supply or price hook, instead opening with a requirement question. |
| SL3 Discovery (6 Qs) | 2 | fail | 2 | 0.0 | I said, sir, what kind of work do you do? Agent only asked 2 of the 6 required discovery questions (work type, application). |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched; the agent only provided a price when asked. |
| SL5 Qualify | 2 | pass | – | 2.0 | Sir, is there any plan to pick up some material right now? Agent successfully asked if a current requirement exists, which the customer denied. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The call ended abruptly without the agent proposing or securing a specific next step. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| price | mishandled | The rates are coming down right now, brother, let's wait for one or two. |
Okay. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.604 | 15.1s | 9.9s | 43.0s | 2.5s | 254.3 | 0 | 10 | 9 | 6 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
0.9s
Hello?
customer
1.2s
Yes, yes.
हाँ जी हाँ जी।
agent
1.8s
Uh yes. Jayant ji, Kartik speaking from JSW One.
अह हाँ जी। जयंत जी, कार्तिक की बात कर रहा था JSW One से।
customer
4.7s
Tell me, sir.
बोलो सर।
agent
5.5s
Sir, is there any plan to pick up some material right now?
सर अभी कुछ उठाने का प्लान है मटेरियल?
customer
7.8s
The rates are coming down right now, brother, let's wait for one or two. I have one coil with me right now.
अभी तो रेट डाउन आ रहे हैं भैया, वेट कर लेते हैं एक दो। एक coil पड़ा है मेरे पास अभी।
agent
11.3s
Okay.
अच्छा।
customer
12.2s
Hmm.
हम्म।
agent
12.8s
Okay. What kind of work do you do, by the way?
ओके। किस चीज का काम वैसे आपका?
customer
14.5s
Hmm?
हम्म?
agent
15.0s
I said, sir, what kind of work do you do?
मैंने कहा सर जी किस चीज का काम है आपका?
customer
16.9s
We do shuttering work.
शटरिंग का काम है हमारा।
agent
18.0s
Oh, you make shuttering, right?
अच्छा शटरिंग बनाते हो ना?
agent
19.4s
Okay. You take 3mm coil, right?
ओके। 3mm coil लेते हो है ना?
customer
21.2s
Hmm. What is today's rate?
हम्म। क्या रेट है आज का?
agent
22.3s
Today's is, sir, our 60,750.
आज का तो है सर अपना 60,750।
customer
25.2s
60?
agent
25.9s
750. 60,750.
customer
28.0s
Okay. Alright, okay, okay. No problem, brother.
ठीक है। अच्छा ठीक है ठीक है। कोई बात नहीं भैया।