Call 34972178964898462 2026-09-17 · Kartikey Chauhan · 1:37
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | Wrap up time exceeded :0 | full conversation 28 turns, clean transcript (0% inaudible) | English | 28 | supply_led (campaign_name:medium) |
Audio: noisy: The customer's side has significant background noise, possibly from being in a vehicle, which slightly affects clarity.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
2
/4 flags
segment: wrong_product
material: SS 304, 316
3 · Supply
US
spec_not_available
Customer requires Stainless Steel (SS 304, 316), which JSW One does not supply.
4 · Sentiment
the CUSTOMER
-0.31
confidence high · +2/−8
from 18 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent introduced himself but failed to ask for permission to speak, leading to a confusing opening where the customer had to ask who was calling.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent skipped the hook entirely and jumped straight to asking for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked; the agent immediately asked for a requirement instead of understanding the customer's business first.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
If you have any current requirement, you could share that with me.
Summary
The agent contacted a previous customer from Raj Projects. The customer immediately stated their requirement is for Stainless Steel (SS 304/316) and that they stopped buying from JSW because JSW no longer supplies it. The agent confirmed this, and the call ended as the customer's material needs could not be met.
Coaching
You skipped the hook and discovery steps entirely; you must follow the pitch structure to understand the customer's needs before asking for an order.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
The agent introduced himself but failed to ask for permission to speak, leading to a confusing opening where the customer had to ask who was calling. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent skipped the hook entirely and jumped straight to asking for a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked; the agent immediately asked for a requirement instead of understanding the customer's business first. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call was disqualified on material type before any USPs could be pitched. |
| SL5 Qualify | 2 | pass | – | 2.0 | If you have any current requirement, you could share that with me. The agent successfully attempted to qualify by asking for a current requirement. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The call ended abruptly after the material mismatch was identified, with no next step proposed. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.51 | 20.6s | 19.8s | 56.6s | 3.6s | 276.7 | 0 | 14 | 14 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.0s
Hello?
agent
1.9s
Hello?
customer
2.6s
Yes, hello?
agent
3.4s
Uh yes sir, good evening. Karthikeya this side from JSW One.
customer
6.5s
Hello?
agent
7.2s
Hello sir, can you hear me?
customer
8.3s
Yeah, who is it?
agent
9.1s
Uh sir, I'm Karthikeya from JSW One.
customer
11.0s
JSW what sir?
agent
12.0s
Yes. Yes sir, your firm Raj Projects was registered on our platform.
agent
14.8s
So I just called...
customer
15.5s
Sir, who are you sir? I am from Raj Projects. Who are you?
agent
18.0s
I am Karthikeya from JSW. So can you tell me... Jindal South West. Jindal Steel.
customer
21.8s
Jindal Steels I know, yes.
agent
23.0s
Yeah. So your firm was registered on our platform.
customer
25.5s
Okay. Correct. We bought material earlier.
agent
27.4s
Yeah, yeah. So I called you sir regarding that. If you have any current requirement, you could share that with me.
customer
31.2s
We had current requirement but you have stopped making SS 304 sheets and coil, no?
agent
34.8s
Mhm.
customer
35.5s
You are only dealing in MS now, correct?
agent
37.3s
Yeah, yeah, yeah.
customer
38.0s
So that's why I stopped taking any further material from you.
agent
40.1s
Okay.
customer
40.6s
Because we deal in only SS 304, 316 that category.
agent
43.4s
Okay.
customer
44.0s
MS is not your segment, no?
customer
45.5s
No, no, MS we don't use.
agent
47.2s
Okay, okay, sir.