Call 21112178841754723 2026-09-03 · Kartikey Chauhan · 1:00
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | Call_back_later | full conversation 9 turns, clean transcript (0% inaudible) | Hindi | 9 | new_registration (campaign_name:medium) |
Audio: clear: No significant audio issues.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.07
confidence high · +0/−0
from 0 hits
0.7*prior (damped - label alone is weak)
0.7*prior (damped - label alone is weak)
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
No discovery questions were asked as the customer immediately requested to end the call.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
Agent accepted a vague callback promise ('in a little while') instead of scheduling a specific date and time.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended without a quote, a specific callback time, or a platform walkthrough being scheduled.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
did well
Warm welcome opener
Uh yes sir, good afternoon. This is Kartik speaking from JSW One.
Summary
The agent contacted a new registration, Vitech Exports. The customer immediately stated they were busy and would call back 'in a little while'. The agent accepted this and the call ended without any discovery or a firm next step being established.
Coaching
When a customer says they'll call back, try to regain control by proposing a specific time for you to call them, e.g., 'Is 4 PM today a good time for me to call you back?'
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Uh yes sir, good afternoon. This is Kartik speaking from JSW One. Agent gave a standard, professional opening identifying himself and the company. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 1 | 0.0 | Uh sir, you had registered Vitech Exports on our platform... Agent only confirmed the company name; the customer deflected before other basic profile questions could be asked. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
No discovery questions were asked as the customer immediately requested to end the call. |
| NR4 Platform education | 1 | fail | – | 0.0 |
No platform education was provided as the call was cut short by the customer. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 | CUSTOMER: Yes, I will call you back in a little while, brother. AGENT: Okay, okay sir. Agent accepted a vague callback promise ('in a little while') instead of scheduling a specific date and time. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call ended without a quote, a specific callback time, or a platform walkthrough being scheduled. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.674 | 8.9s | 4.3s | 46.8s | 5.0s | 242.7 | 0 | 4 | 5 | 1 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.7s
Hello
हेलो
agent
2.7s
Hello
हेलो
customer
3.6s
Yes
हां जी
agent
4.3s
Uh yes sir, good afternoon. This is Kartik speaking from JSW One.
अह हां जी सर, गुड आफ्टरनून। कार्तिक ये बात कर रहा था JSW One से।
customer
7.7s
Hmm, tell me.
हम्म, बताइए।
agent
8.6s
Uh sir, you had registered Vitech Exports on our platform, so do you have a requirement for steel in this?
अह सर ये आपने Vitech Exports एक रजिस्टर किया था हमारे प्लेटफॉर्म पे, तो इसमें अपना steel का requirement रहता है?
customer
14.0s
Yes, I will call you back in a little while, brother.
हां, मैं आपको ना अभी call करता हूं भैया थोड़ी देर में।
agent
16.7s
Okay, okay sir.
अच्छा, okay sir.
customer
18.7s
Hello.
हेलो।