JSWOzonetel · Call Analysis

IS_MFG_Integrated_Click_Jul26 campaign scorecard

Calls
5
5 transcribed
Scored
5
0 excluded as n/a
Avg pitch /10
1.60
floor 2.30
Q-flags / call
0.8
the LEAD, not the rep
Supply issues
0
our stockyard, not the rep
Sentiment
+0.09
2+ / 2○ / 1− · 0 n/a
Pitch score distribution — IS_MFG_Integrated_Click_Jul26
0 1 2 score 0/10 — 2 calls (red band) 2 0 score 1/10 — 0 calls (red band) 1 score 2/10 — 1 call (red band) 1 2 score 3/10 — 2 calls (red band) 2 3 score 4/10 — 0 calls (red band) 4 score 5/10 — 0 calls (amber band) 5 score 6/10 — 0 calls (amber band) 6 score 7/10 — 0 calls (amber band) 7 score 8/10 — 0 calls (green band) 8 score 9/10 — 0 calls (green band) 9 score 10/10 — 0 calls (green band) 10
red 0–4 urgent amber 5–7 coaching green 8–10 strong score out of 10
Customer sentiment — IS_MFG_Integrated_Click_Jul26
Negative: 1 (20.0%) Neutral: 2 (40.0%) Positive: 2 (40.0%)
Negative 1 20.0% Neutral 2 40.0% Positive 2 40.0%
Average pitch score by agent on this campaign
amber 5 green 8 floor 2.30 dhruv: 3.0 dhruv 3.0 Rohit Mishra: 2.0 Rohit Mishra 2.0 Ganesh: 0 Ganesh 0 Kartikey Chauhan: 0 Kartikey Chauhan 0

Pitch steps in this campaign % of available points earned

StepWtCallsPoints earned
SL2 Hook (supply/price signal) 25
0.0%
SL3 Discovery (6 Qs) 25
0.0%
SL4 Pitch (2-3 USPs) 15
0.0%
SL1 Opener & permission 25
20.0%
SL5 Qualify 25
40.0%
SL6 Closure with next step 15
40.0%

Agent × step heatmap % of points earned per step — a cold column is a training gap, a cold row is a coaching case

AgentSL2SL3SL4SL1SL5SL6
dhruv (2) 0 0 0 50 50 100
Ganesh (1) 0 0 0 0 0 0
Kartikey Chauhan (1) 0 0 0 0 0 0
Rohit Mishra (1) 0 0 0 0 100 0

Agents on this campaign

AgentCallsScoredPitch G/A/RTalkMonoSentiment
dhruv 22 3.00 0/0/2 0.637 0 +0.28
Ganesh 11 0.00 0/0/1 0.819 1 +0.00
Kartikey Chauhan 11 0.00 0/0/1 0.432 0 -0.24
Rohit Mishra 11 2.00 0/0/1 0.836 1 +0.12

Objections raised on this campaign

ObjectionRaisedHandledMishandled Handle rate
incumbent_supplier1 01
0.0%

All calls 5 — lowest score first; excluded calls at the bottom

CallStateDateAgentDur DispositionBandLangTypePitch QSupplySent
349721784552… scored 2026-07-20Ganesh 0:52 Wrap up time exceeded :0 full conversation Telugu supply_led 0.0/10 0 – 0.00
349721784625… scored 2026-07-21Kartikey Chauhan 0:43 Language_Barrier full conversation Kannada supply_led 0.0/10 1 – -0.24
349721784624… scored 2026-07-21Rohit Mishra 0:39 General Enquiry full conversation English supply_led 2.0/10 1 – 0.12
349721784548… scored 2026-07-20dhruv 2:25 Call_back_later full conversation Gujarati supply_led 3.0/10 1 – +0.38
349721784530… scored 2026-07-20dhruv 1:27 No_requirement full conversation Gujarati supply_led 3.0/10 1 – +0.17