Call 21112178843879111 2026-09-03 · Kartikey Chauhan · 0:45
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | No_requirement | full conversation 12 turns, clean transcript (0% inaudible) | Hindi | 12 | supply_led (campaign_name:medium) |
Audio: clear: The call is clear with minimal background noise.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.39
confidence high · +16/−1
from 7 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent did not ask for permission to speak before proceeding.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent skipped the hook and went straight to asking for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were attempted after the customer stated no current requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
habit You did 73% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Qualify
Sir, in your Shri Charbhuja Engineers, is there any requirement for steel etc. right now?
Summary
The agent opened the call and immediately asked for a requirement, skipping the hook and discovery steps. The customer confirmed they had no current need, and the agent ended the call without establishing a concrete next step.
Coaching
When a customer is not actively buying, you must create interest with your supply/price hook before asking for a requirement; jumping straight to the requirement question will almost always get a 'no' and end the call.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent did not ask for permission to speak before proceeding. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent skipped the hook and went straight to asking for a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were attempted after the customer stated no current requirement. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call ended before any USPs could be pitched as no discovery was done. |
| SL5 Qualify | 2 | pass | – | 2.0 | Sir, in your Shri Charbhuja Engineers, is there any requirement for steel etc. right now? Agent successfully asked for a current requirement, although it was done prematurely in the call. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The agent did not set a specific next step or callback date, ending with a passive 'let me know'. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.732 heavy | 13.1s | 4.8s | 27.1s | 4.4s | 238.2 | 0 | 6 | 6 | 1 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.9s
Hello.
agent
1.9s
Hello.
customer
2.7s
Yes.
हां जी।
agent
3.3s
Yes sir, good evening. This is Kartik speaking from JSW One.
हां जी सर, good evening. कार्तिक ये बात कर रहा था JSW One से।
customer
6.7s
Yes sir, tell me.
जी सर, बताइए।
agent
8.0s
Sir, in your Shri Charbhuja Engineers, is there any requirement for steel etc. right now?
सर, ये अपना श्री चारभुजा इंजीनियर्स में अभी कुछ requirement रहेगा steel वगेरा का?
customer
12.6s
No no, not right now.
नहीं नहीं, अभी तो नहीं है।
agent
14.5s
Okay, not right now.
अच्छा, अभी नहीं है।
agent
17.0s
Okay, well, if something comes up, please let me know, sir.
Okay, चलो, कुछ आता है तो सर बताना।
customer
19.1s
Yes, absolutely, absolutely.
जी बिलकुल बिलकुल।
agent
20.1s
Okay, put it through the app or send a message.
Okay, app के थ्रू डाल देना या message कर देना।
customer
22.2s
Yes, absolutely, absolutely sir.
जी बिलकुल बिलकुल सर।