Call 21112178841960121 2026-09-03 · Kartikey Chauhan · 1:13
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | General Enquiry | full conversation 24 turns, clean transcript (0% inaudible) | Hindi | 24 | new_registration (campaign_name:medium) |
Audio: clear: There is some minor background noise on the customer's side, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: wrong_product
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.16
confidence high · +4/−8
from 5 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
rejection
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
The customer denied any need for steel, preventing any discovery questions from being asked.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
The customer confirmed no current or future requirement, and no specific callback date was set.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended without achieving any of the required outcomes (quote, specific callback, or walkthrough).
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
did well
Warm welcome opener
Yes, this is Kartik calling from JSW One. ... you had registered one A S Hi-Tech on our platform.
Summary
The agent called to follow up on a new platform registration for 'A S Hi-Tech'. The agent asked if they procure steel, but the customer stated they have no requirement for steel in their business at all. The call was then concluded as the lead was not a fit.
Coaching
When a customer states they don't use your product at all, try asking what their business does to confirm the lead is invalid before closing the call.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Yes, this is Kartik calling from JSW One. ... you had registered one A S Hi-Tech on our platform. Agent gave a standard, non-aggressive opener and provided context by referencing the customer's registration. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 1 | 0.0 |
Agent only verified the company name; no questions were asked about procurement city, decision-making role, or contact details. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
The customer denied any need for steel, preventing any discovery questions from being asked. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The call did not progress to the stage where platform education could be provided. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 | Not right now, but does it happen in the business? TMT or anything related to steel? ... No. The customer confirmed no current or future requirement, and no specific callback date was set. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 | Okay sir. Okay, thank you. The call ended without achieving any of the required outcomes (quote, specific callback, or walkthrough). |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.694 | 15.0s | 6.6s | 51.4s | 2.6s | 348.0 | 0 | 12 | 12 | 6 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
2.3s
Hello?
हॅलो?
agent
4.0s
Hello.
हॅलो।
customer
4.7s
Hello.
हॅलो।
agent
5.7s
Hello.
हॅलो।
customer
6.7s
Hello.
हॅलो।
agent
7.6s
Uh sir, can you hear me?
अह सर, आवाज़ आ रही है?
customer
8.8s
Yes, yes. Who is this?
हाँ, हाँ जी। कौन?
agent
9.8s
Yes, this is Kartik calling from JSW One.
हाँ जी, कार्तिक बात कर रहा था JSW One से।
customer
11.8s
From where, sir?
कहाँ से सर?
agent
12.6s
From JSW One, sir.
JSW One से सर।
customer
13.8s
Yes sir, tell me.
जी सर, बताइए।
agent
14.6s
Yes, uh you had registered one A S Hi-Tech on our platform.
हाँ जी, अह ये आपने ए एस हाई-टेक एक रजिस्टर किया था हमारे प्लेटफार्म पे।
customer
17.4s
Yes.
जी।
agent
17.7s
So, do you have a requirement for steel in this?
तो इसमें स्टील का रिक्वायरमेंट होता है आपको?
customer
19.5s
What?
क्या?
agent
20.0s
HR etc... I was asking, do you buy steel for this? HR, CR, GI etc?
एच आर वगेरा... मैंने कहा स्टील खरीदते हो आप इसमें? एच आर, सी आर, जी आई वगेरा?
customer
22.4s
No sir, there is no requirement.
नो सर, रिक्वायरमेंट नहीं है।
agent
24.4s
Not right now, but does it happen in the business? TMT or anything related to steel?
अभी नहीं है बट ऐज़ इन बिज़नेस में होता है? टी एम टी या कुछ भी स्टील से रिलेटेड?
customer
26.9s
No.
नहीं।
customer
27.6s
No, it doesn't happen.
नहीं, नहीं होता।
agent
28.4s
Okay, so that's not your segment at all.
अच्छा सेगमेंट ही नहीं है आपका।
customer
30.2s
Thank you.
थैंक यू।
agent
30.6s
Okay sir.
ओके सर।
agent
31.4s
Okay, thank you.
ओके, थैंक यू।