Call 34972178963796171 2026-09-17 · Kartikey Chauhan · 0:45
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | General Enquiry | full conversation 7 turns, clean transcript (0% inaudible) | Hindi | 7 | supply_led (campaign_name:medium) |
Audio: clear: The beginning of the call has multiple 'hello' exchanges as the speakers establish a connection.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.00
confidence high · +0/−0
from 0 hits
0.7*prior (damped - label alone is weak)
0.7*prior (damped - label alone is weak)
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent introduced himself and the company but did not ask for permission to speak before the call failed due to connection issues.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The call ended due to connection issues before a hook could be delivered.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery was attempted as the call did not progress past the introduction.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
habit You did 76% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
Summary
The call was extremely short and appeared to suffer from a poor connection. The agent introduced himself and JSW One, but no business conversation could take place. The call ended after the agent tried to confirm if the customer could hear him.
Coaching
Remember to always ask for permission to speak ('is this a good time?') as a standard part of your opening, even on difficult calls.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
The agent introduced himself and the company but did not ask for permission to speak before the call failed due to connection issues. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The call ended due to connection issues before a hook could be delivered. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery was attempted as the call did not progress past the introduction. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call did not reach the pitch stage. |
| SL5 Qualify | 2 | fail | – | 0.0 |
The call did not reach the qualification stage. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The call ended abruptly without any closure or next step. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.763 heavy | 5.8s | 1.8s | 37.4s | 3.6s | 186.2 | 0 | 4 | 3 | 1 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.4s
Hello.
agent
1.3s
Hello.
customer
2.1s
Hello.
agent
2.9s
Hello.
agent
3.7s
Hello, uh, sir. Hello. Karthikeyan this side from JSW One.
customer
7.1s
Hello.
agent
8.1s
Hello, sir, can you hear me?
Hello, sir, awaaz aa rahi hai?