21112178945687811 · Call

Call 21112178945687811 2026-09-15 · Kartikey Chauhan · 0:41

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
IS_MFG_HR_HRPO_Sep26	General Enquiry	full conversation 10 turns, clean transcript (10% inaudible)	Hindi	10	supply_led (campaign_name:medium)

Audio: noisy: The call begins with an automated voicemail prompt before the connection is made. The customer reports poor audio quality, and there is static at the end.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

2.0/10

no conversation

USP relevance: none

2 · Customer quality

the LEAD we handed over

0 /4 flags

clean lead

3 · Supply

none

4 · Sentiment

the CUSTOMER

0.00

confidence high · +0/−0 from 0 hits
0.7*prior (damped - label alone is weak)

What to do differently next time biggest points lost first · the quotes are from real calls

−2.0 pts Hook (supply/price signal) The call ended due to a connection issue before the agent could deliver the hook.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.

−2.0 pts Discovery (6 Qs) No discovery was attempted as the call failed at the connection stage.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: Okay, so what do you manufacture, sir, by the way?

−2.0 pts Qualify The call did not progress to the qualification stage.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: Yes, this requirement you had put in on the 15th-16th, have you purchased all this or have you put it on hold?

did well

Opener & permission

Uh yes sir, this is Kartik speaking from JSW One.

Summary

The agent introduced himself and JSW One, but the customer immediately reported a bad connection and could not hear the agent. The call ended after the agent attempted to troubleshoot the audio issue, without any business discussion taking place.

Coaching

The call was too short for a full evaluation due to a technical failure. When you get a bad line, confirm the issue and suggest calling back immediately, as in 'The line seems bad, may I call you right back?'.

Missed: SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Earned	Evidence from the transcript
SL1 Opener & permission	2	pass	–	2.0	Uh yes sir, this is Kartik speaking from JSW One. Agent successfully introduced himself and the company before the call was derailed by a technical issue.
SL2 Hook (supply/price signal)	2	fail	–	0.0	The call ended due to a connection issue before the agent could deliver the hook.
SL3 Discovery (6 Qs)	2	fail	0	0.0	No discovery was attempted as the call failed at the connection stage.
SL4 Pitch (2-3 USPs)	1	fail	–	0.0	The call did not progress to the pitch stage.
SL5 Qualify	2	fail	–	0.0	The call did not progress to the qualification stage.
SL6 Closure with next step	1	fail	–	0.0	The call ended abruptly without reaching the closure stage.

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.492	6.1s	6.3s	28.6s	2.4s	255.7	0	4	5	1

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

unknown

0.0s

Hi, if you record your name and reason for calling, I'll see if this person is available.

customer

4.9s

Hi. Hello.

agent

6.1s

Hello.

customer

6.7s

Yes?

हां जी?

agent

7.4s

Uh yes sir, this is Kartik speaking from JSW One.

अह हां जी सर, कार्तिक ये बात कर रहा था JSW One से।

customer

10.0s

Yes?

हां जी?

agent

10.8s

Sir, this is Kartik speaking from JSW One.

सर कार्तिक ये बात कर रहा था JSW One से।

customer

13.2s

I can't hear your voice, brother. Hello.

आपकी आवाज नहीं आ रही भैया, हेलो।

agent

15.4s

Hello, can you hear me now, sir?

हेलो, अभी आ रही है सर?

customer

17.0s

[inaudible]