Call 21112178878211571 2026-09-07 · Kartikey Chauhan · 0:51
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | No_requirement | full conversation 10 turns, clean transcript (0% inaudible) | Hindi | 10 | supply_led (campaign_name:medium) |
Audio: clear: The customer is briefly talking to someone else in the background at the start of the call.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.01
confidence high · +1/−0
from 3 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent identified himself and the company but did not use the customer's name or ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent skipped the hook and jumped directly to asking for a requirement, providing no reason for the customer to engage.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The call was terminated by the customer before any discovery questions could be asked.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
Yes sir, in Sunrise Industries, will there be any requirement for steel right now?
Summary
The agent contacted a customer from 'Sunrise Industries' and immediately asked if they had a steel requirement. The customer stated they had no current need. The agent then ended the call by saying he would send a message, without attempting any discovery or pitching.
Coaching
Instead of immediately asking for a requirement, open with a supply or price hook to give the customer a reason to continue the conversation.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Good evening. This is Kartik speaking from JSW One. The agent identified himself and the company but did not use the customer's name or ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 | Yes sir, in Sunrise Industries, will there be any requirement for steel right now? The agent skipped the hook and jumped directly to asking for a requirement, providing no reason for the customer to engage. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The call was terminated by the customer before any discovery questions could be asked. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No discovery was done, and no USPs were pitched. |
| SL5 Qualify | 2 | pass | – | 2.0 | Yes sir, in Sunrise Industries, will there be any requirement for steel right now? The agent successfully asked if a current requirement exists, which is the primary intent of this step. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | Alright, okay, I'll send a message. The agent offered to send a vague message, which is not a specific, committed next step like a quote or a scheduled callback. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.575 | 8.8s | 6.5s | 35.7s | 2.8s | 293.2 | 0 | 5 | 5 | 1 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.5s
Hello.
customer
1.6s
Hello? I did call. I wasn't here for a while. I did call him. Hello?
ਹੈਲੋ? ਮੈਂ ਫੋਨ ਤਾਂ ਕਰਿਆ ਸੀਗਾ। ਮੈਂ ਉਰੇ ਸੀਗਾ ਨਹੀਂ ਥੋੜੀ ਦੇਰ। ਫੋਨ ਤਾਂ ਕਰਿਆ ਸੀਗਾ ਉਹਨੂੰ। ਹੈਲੋ?
agent
5.5s
Hello sir.
agent
6.3s
Good evening. This is Kartik speaking from JSW One.
Good evening. Kartik baat kar raha tha JSW One se.
customer
8.9s
Yes sir.
ਹਾਂਜੀ ਸਰ।
agent
9.7s
Yes sir, in Sunrise Industries, will there be any requirement for steel right now?
हाँजी सर, Sunrise Industries में कुछ steel का होगा अभी requirement?
customer
12.7s
No sir, there is none.
ਨਹੀਂ ਸਰ, ਕੋਈ ਨਹੀਂ ਹੈ।
agent
14.2s
Okay, not right now. If something comes up, sir, let me know.
अच्छा, अभी नहीं है। कुछ आता है सर बताना।
customer
16.3s
Okay ji.
Okay ਜੀ।
agent
17.0s
Alright, okay, I'll send a message.
ठीक है, okay, मैं message कर देता हूँ।