Call 21112178904420551 2026-09-10 · Kartikey Chauhan · 0:52
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | No_requirement | full conversation 10 turns, clean transcript (0% inaudible) | Hindi | 10 | supply_led (campaign_name:medium) |
Audio: clear: The customer's side has some slight background noise but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.30
confidence high · +0/−1
from 2 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent did not ask for permission to speak, jumping directly into a question about requirements.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
No hook was delivered; the agent went straight to a qualification question instead of leading with a price or availability benefit.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The customer stated no requirement, and the agent made no attempt to ask any discovery questions.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
habit You did 76% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Qualify
Sir, will there be any requirement for your HR in Shyam Strips Tubes right now?
Summary
The agent contacted a representative from Shyam Strips Tubes and immediately asked about a current requirement for HR material. The customer replied that they had no need at the moment. The call concluded with the agent suggesting the customer use the application for future needs.
Coaching
You skipped the opening permission and hook, jumping straight to asking for a requirement; build rapport first to avoid an immediate shutdown.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Sir, will there be any requirement for your HR in Shyam Strips Tubes right now? The agent did not ask for permission to speak, jumping directly into a question about requirements. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
No hook was delivered; the agent went straight to a qualification question instead of leading with a price or availability benefit. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The customer stated no requirement, and the agent made no attempt to ask any discovery questions. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No discovery was conducted, and consequently, no USPs were pitched. |
| SL5 Qualify | 2 | pass | – | 2.0 | Sir, will there be any requirement for your HR in Shyam Strips Tubes right now? The agent successfully executed the first part of this step by asking if a current requirement exists. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | if something comes up, share it through our application. This is a passive suggestion, not a committed next step like scheduling a specific callback. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.761 heavy | 10.8s | 3.4s | 37.8s | 3.5s | 266.7 | 0 | 5 | 5 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.9s
Hello?
agent
2.1s
Hello?
customer
3.2s
Yes?
हाँ जी?
agent
3.8s
Yes sir, good evening. This is Kartik speaking from JSW One.
हाँ जी सर, good evening. कार्तिक ये बात कर रहा था JSW One से।
customer
7.1s
Yes sir?
हाँ जी सर?
agent
7.9s
Sir, will there be any requirement for your HR in Shyam Strips Tubes right now?
सर, अभी श्याम स्ट्रिप्स ट्यूब्स में कुछ requirement रहेगा अपना HR में?
customer
12.5s
No, not right now sir, nothing like that.
नहीं अभी तो नहीं है सर कोई ऐसा।
agent
14.6s
If something comes up, please let me know, sir.
कुछ आता है तो सर बताना।
customer
16.3s
Huh?
हैं?
agent
16.9s
I said sir, if something comes up, share it through our application.
मैंने कहा सर कुछ आता है तो share करना हमारे application के through.