Call 21112178895260181 2026-09-09 · Kartikey Chauhan · 0:57
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | No_requirement | full conversation 10 turns, clean transcript (0% inaudible) | Hindi | 10 | supply_led (campaign_name:medium) |
Audio: clear: Some background noise is present on the customer's side, but it does not significantly affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.43
confidence high · +0/−2
from 2 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent greeted and introduced themselves but failed to ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not provide a hook and instead went directly to a qualification question.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The call was shut down by the customer before any discovery questions could be asked.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
Uh sir, in Dharmendra Engineering Works, is there any requirement for HR or anything right now?
Summary
The agent contacted Dharmendra Engineering Works and, after a brief introduction, immediately asked for requirements without providing a hook or asking for permission. The customer stated they had no current need but had noted the number. The agent accepted this and ended the call without setting a specific follow-up action.
Coaching
Always open by asking for permission to speak and then provide a compelling reason for your call (the hook) before asking if they have a requirement. This builds rapport and reduces immediate rejections.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
The agent greeted and introduced themselves but failed to ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent did not provide a hook and instead went directly to a qualification question. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The call was shut down by the customer before any discovery questions could be asked. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call ended before the pitch stage was reached. |
| SL5 Qualify | 2 | pass | – | 2.0 | Uh sir, in Dharmendra Engineering Works, is there any requirement for HR or anything right now? The agent successfully asked if the customer had a current requirement. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The agent did not establish a committed next step, leaving it to the customer to 'connect if there is one'. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.653 | 8.1s | 4.3s | 44.6s | 2.6s | 311.1 | 0 | 5 | 5 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.0s
Hello.
agent
1.0s
Hello.
customer
2.0s
Hello.
agent
2.8s
Hello sir, can you hear me?
Hello sir, awaaz aa rahi hai?
customer
4.4s
Yes.
जी।
agent
5.0s
Yes, good evening. This is Kartik calling from JSW One.
हांजी, good evening. कार्तिक ये बात कर रहा था JSW One से।
customer
7.3s
Yes.
जी।
agent
7.9s
Uh sir, in Dharmendra Engineering Works, is there any requirement for HR or anything right now?
अह सर ये धर्मेंद्र इंजीनियरिंग वर्क्स में अभी कुछ HR वगेरा का requirement होगा?
customer
10.8s
Sir, not at the moment. I have noted your number.
सर फिलहाल नहीं है। वो नंबर कर रखे हैं note आपके ना।
agent
13.4s
Okay, okay. Yes, alright, connect if there is one.
अच्छा अच्छा। हां चलिए होता है तो connect करना है।