Call 21112178913039321 2026-09-11 · Kartikey Chauhan · 1:20
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | — | full conversation 16 turns, clean transcript (0% inaudible) | Hindi | 16 | supply_led (campaign_name:medium) |
Audio: clear: There is some background chatter on the agent's side, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
mismatched
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
Agent mentioned available stock in Gandhidham and Ahmedabad.
4 · Sentiment
the CUSTOMER
+0.67
confidence high · +4/−0
from 1 hits
lexical only
lexical only
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent identified himself and the company but failed to ask for permission to speak, which is a key part of this step's intent.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent led with a direct question about requirements instead of a value-based hook. He then mentioned both availability and price, violating the 'one benefit' rule.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The agent asked no discovery questions about the customer's business, procurement, or applications; he went straight to qualification.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
habit You did 81% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
Summary
The agent contacted the customer to inquire about requirements for HR grade sheet metal. The customer confirmed they have a current need. The agent mentioned having stock in Gandhidham and Ahmedabad and asked for the required sizes to provide a competitive price, but the call ended before the customer could respond. No next steps were set.
Coaching
You need to follow the call structure: after opening, provide a value hook to earn the customer's attention *before* asking discovery questions and qualifying for a requirement.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Uh yes sir, good evening. This is Karthik from JSW One. The agent identified himself and the company but failed to ask for permission to speak, which is a key part of this step's intent. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 | Uh sir, do you have any requirement for sheet metal in HR grade right now? The agent led with a direct question about requirements instead of a value-based hook. He then mentioned both availability and price, violating the 'one benefit' rule. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The agent asked no discovery questions about the customer's business, procurement, or applications; he went straight to qualification. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 | Because we have our own go-down... you will get competitive pricing from the market. The agent mentioned USPs (availability, price) but they were not selected based on any discovered customer needs, as no discovery was done. |
| SL5 Qualify | 2 | fail | – | 0.0 | So sir, what are the sizes and all? While the agent asked if a requirement exists and attempted to get sizes, he failed to capture any specific details (grade, thickness, width, qty) before the call ended. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The call ended abruptly without any discussion or commitment to a next step like sending a quote or scheduling a callback. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.814 heavy | 14.9s | 3.4s | 61.7s | 4.6s | 294.0 | 0 | 9 | 7 | 5 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.7s
Hello?
हॅलो?
agent
3.2s
Hello?
हॅलो?
customer
4.7s
Hello?
हॅलो?
agent
5.6s
Hello. Hello.
हॅलो. हॅलो.
customer
6.8s
Hello?
हॅलो?
agent
7.6s
Hello?
हॅलो?
agent
8.6s
Uh yes sir, good evening. This is Karthik from JSW One.
अह हां जी सर, गुड इवनिंग। कार्तिक है दिस साइड फ्रॉम जेएसडब्ल्यू वन।
customer
11.6s
Yes, tell me.
हां बोलिए।
agent
12.5s
Uh sir, do you have any requirement for sheet metal in HR grade right now?
अह सर आपका अभी कुछ शीट मेटल में रिक्वायरमेंट है एचआर ग्रेड का?
customer
15.6s
Yes sir.
हां सर।
agent
16.5s
Yes sir?
हां जी सर?
customer
17.4s
Yes yes sir, tell me.
हां हां सर, बोलिए।
agent
18.5s
Okay. So sir, what are the sizes and all? Because we have our own go-down.
अच्छा। तो सर आप साइजेस वगेरा क्या है? क्योंकि अपना खुद का गोडाउन है।
customer
21.5s
Yes sir.
हां सर।
agent
22.0s
We keep it in Gandhidham, we keep it in Ahmedabad.
गांधीधाम में रखते हैं, अहमदाबाद में रखते हैं।
agent
24.5s
So you give the sizes and all, you will get competitive pricing from the market.
तो आप साइज वगेरा दीजिए, कॉम्पिटिटिव प्राइसिंग मिल जाएगा आपको मार्केट से।