Call 34972178290530830 2026-07-01 · Kartikey Chauhan · 1:23
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_PM_Opp_Jul26 | Onboarded | full conversation 23 turns, clean transcript (0% inaudible) | English | 23 | customer_led (campaign_name:medium) |
Audio: clear: The call begins with an automated system and hold music before the human conversation starts.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.54
confidence high · +10/−4
from 10 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
The call ended before the agent could attempt to revalidate any specific requirement details.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−2.0 pts
Opener acknowledges platform submission
The agent did not acknowledge the customer's platform submission and instead opened with a generic cold call question.
How ankit mistry did it on a
10.0/10 call —
Shubham bhai, I believe you recently registered your business, which is Ridham Exim, on our Jindal's digital portal, right?
−2.0 pts
Discovery (5 Qs, woven naturally)
The customer ended the call before any discovery questions could be asked.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
Summary
The agent called a customer from a customer-led campaign but opened with a generic cold-call pitch. The customer seemed confused and quickly dismissed the agent, stating they would call back later. The agent offered to send a WhatsApp message and the call ended without any requirement details being discussed.
Coaching
For customer-led calls, you must open by acknowledging their submission on our platform; treating it like a cold call creates confusion and leads to quick dismissals.
Missed:
CL1 Opener acknowledges platform submission CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline CL5 No unnecessary re-pitching
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | fail | – | 0.0 | Uh yes sir, we are premium steel whole India. Do you have any... The agent did not acknowledge the customer's platform submission and instead opened with a generic cold call question. |
| CL2 Revalidate every field | 3 | fail | 0 | 0.0 |
The call ended before the agent could attempt to revalidate any specific requirement details. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 0 | 0.0 |
The customer ended the call before any discovery questions could be asked. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 |
The call did not progress to a point where price, stock, or a timeline could be discussed or committed. |
| CL5 No unnecessary re-pitching | 1 | fail | – | 0.0 | Uh yes sir, we are premium steel whole India. Do you have any... By treating a warm inbound lead like a cold call, the agent unnecessarily re-pitched the company from scratch. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.647 | 19.4s | 10.6s | 53.0s | 4.0s | 262.9 | 2 | 9 | 12 | 5 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
unknown
0.0s
To record your name and reason for calling, I'll see if this person is available.
customer
6.6s
Uh.
unknown
12.0s
Thanks. Please stay on the line.
customer
20.5s
Hello?
agent
21.5s
Hello?
customer
22.5s
Yeah.
agent
23.2s
Uh, yes sir, good evening. Kartikeya this side from JSW One.
customer
27.0s
Yeah, please tell me.
agent
28.3s
Uh yes sir, we are premium steel whole India. Do you have any...
customer
30.5s
Part India, part India.
agent
31.5s
Yeah, you have any steel requirement at the end? As in HR, CR, coil, sheets?
customer
34.8s
Yeah, sir.
customer
35.5s
From JSW you are?
agent
36.5s
Yeah, I'm calling from JSW Mumbai office.
customer
38.5s
JSW?
agent
39.2s
Yeah, yeah.
customer
40.0s
Sir, we'll call you back later, sir.
agent
42.2s
Okay sir. I'll drop you a text. Just connect with me whenever you want to connect. Okay, sir?
customer
46.2s
Yeah, sure.
agent
47.0s
I'll share you a WhatsApp. You can connect with me whenever you have the requirement. Okay, sir?
customer
49.0s
Yeah, this number, this number.
customer
50.8s
Okay, thank you.
agent
52.0s
Yeah.