Call 21112178878148491 2026-09-07 · Kartikey Chauhan · 4:57
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | General Enquiry | full conversation 62 turns, clean transcript (2% inaudible) | Hindi | 62 | supply_led (campaign_name:medium) |
Audio: clear: The recording begins with a pre-recorded Gujarati message before the main Hindi/English conversation starts. The customer's voice is slightly more distant than the agent's.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
matched
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
not_in_stockyard
Customer requires material ex-Ludhiana, but agent confirms stock is only available in Ghaziabad, with a Ludhiana stockpoint planned in 2-3 months.
4 · Sentiment
the CUSTOMER
+0.46
confidence high · +33/−4
from 44 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent identified themself and JSW One but did not use the customer's name or ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Discovery (6 Qs)
Agent only discovered what the customer manufactures and their current supplier (Tata); missed 4 other key discovery questions.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
−2.0 pts
Qualify
Agent failed to capture key requirement details like thickness, width, or quantity, focusing only on grade and location.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, this requirement you had put in on the 15th-16th, have you purchased all this or have you put it on hold?
objection
The customer raised 1 objection
you did not answer:
incumbent_supplier
if there's a need, I have the number of your people who are here in Ludhiana.
did well
Hook (supply/price signal)
Uh sir, you had some requirement for HR coil, so regarding that
Pitch (2-3 USPs)
On that, I can give a cashback of two-fifty, three-fifty more at today's rate.
Summary
The customer, a cutter in Ludhiana, inquired about the price of HR coil. The agent offered material from the Ghaziabad stockyard, but the customer rejected it due to high freight costs, stating they could source Tata material locally for a much lower landed price. The agent was unable to serve the customer's location directly and the call ended with a vague promise to follow up if prices decrease.
Coaching
You missed several key discovery questions, such as their monthly consumption, which would have helped you understand the size of the opportunity. When a customer has a strong price objection, use discovery to find other pain points like quality or delivery speed that you can solve.
Missed:
SL1 Opener & permission SL3 Discovery (6 Qs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Hello, I am calling from the JSW One platform Agent identified themself and JSW One but did not use the customer's name or ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | pass | – | 2.0 | Uh sir, you had some requirement for HR coil, so regarding that Agent correctly identified the customer's prior interest and immediately engaged on that topic, which led to a price discussion. |
| SL3 Discovery (6 Qs) | 2 | fail | 2 | 0.0 | Ours, ours is also a cutter, sir. Agent only discovered what the customer manufactures and their current supplier (Tata); missed 4 other key discovery questions. |
| SL4 Pitch (2-3 USPs) | 1 | pass | – | 1.0 | On that, I can give a cashback of two-fifty, three-fifty more at today's rate. The customer's main concern was price, and the agent attempted to address it by discussing freight and offering a cashback. |
| SL5 Qualify | 2 | fail | – | 0.0 |
Agent failed to capture key requirement details like thickness, width, or quantity, focusing only on grade and location. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | Okay, if it reduces, I will tell you something. The call ended with a vague, non-committal statement, not a specific next step like a quote or a scheduled callback. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| price | handled | I am getting it for fifty-nine five hundred in Ludhiana right now. |
On that, I can give a cashback of two-fifty, three-fifty more at today's rate. |
| incumbent_supplier | mishandled | if there's a need, I have the number of your people who are here in Ludhiana. |
no response |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.434 | 72.2s | 94.1s | 130.7s | 6.5s | 283.4 | 1 | 31 | 31 | 6 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
0.0s
Hello, I am calling from the JSW One platform
નમસ્તે, હું JSW One પ્લેટફોર્મ પરથી બોલું છું
customer
5.5s
Hello.
agent
6.0s
Hello, yes ji.
Hello, हां जी जी।
agent
6.6s
Uh, yes sir. Kartikeya was speaking from JSW One.
अह हां जी सर। कार्तिकेय बात कर रहा था JSW One से।
customer
9.2s
Yes.
हां जी।
agent
9.8s
Uh sir, you had some requirement for HR coil, so regarding that
अह सर ये आपका HR coil का कुछ रिक्वायरमेंट था तो उस पर
customer
13.0s
Yes yes, what would be its price right now?
हां जी हां जी, price क्या चल रहा होगा अभी उसका?
agent
15.2s
The price right now, this is yours, what, you need it in Ludhiana, right?
Price अभी, ये अपना, क्या लुधियाने में चाहिए ना?
customer
18.3s
Yes yes, ex-Ludhiana.
हां जी हां जी, ex-Ludhiana.
agent
19.5s
Umm sir, look, I have it in Ghaziabad, for sixty seven hundred.
उम् सर देखो मेरे पास ना गाजियाबाद में है, साठ सात सौ में।
customer
22.8s
For sixty seven hundred, and how much freight will be added on top of that then?
साठ सात सौ में और उसके ऊपर freight कितना लग जाएगा फिर?
agent
25.0s
Consider it one rupee.
एक रुपया मान लो आप।
customer
26.5s
One rupee? No, this will be too much. [inaudible]
एक रुपया? नहीं, ये तो बहुत ज्यादा हो जाएगा। [inaudible]
agent
29.5s
Do you take E250 grade or do you take that, GR2?
E250 grade लेते हो आप या वो लेते हो, GR2?
customer
32.0s
Ours is actually our own, we use it, we also use grade one, 208, 2, E250 is also used, E350 is also used.
हमारी actually खुद की हमारे लग जाता है, हमारा grade one भी लग जाता है, 208, 2, E250 भी लग जाता है, E350 भी लग जाता है।
agent
38.5s
Hmm hmm.
हम्म हम्म।
customer
39.0s
But the price in this, right now, right now in Ludhiana, ex-Ludhiana if I tell you, I can get it for fifty-nine five hundred right now.
लेकिन price इसमें तो अभी, अभी तो लुधियाना में, ex-Ludhiana में अगर बोलूं आपको, मेरेको फिफ्टी नाइन फाइव हंड्रेड में मिल जाएगा अभी।
agent
44.5s
You won't get it for fifty-nine five hundred.
फिफ्टी नाइन फाइव हंड्रेड में तो नहीं मिलेगा।
customer
46.8s
Okay. The price hike that was supposed to happen from your side, has it happened or is it yet to happen?
ठीक है। अभी आपकी जो price hike होनी थी वो हो चुकी है या अभी होनी है अभी और?
agent
50.5s
Right now, like the other plants that had to do a price hike, they have done it.
अभी जैसे बाकी plant ने जो price hike करनी थी, कर चुके हैं।
customer
52.8s
Yes yes yes yes.
हां हां हां हां।
agent
53.8s
Price hike will happen, it has also gone down today.
Price hike होगी, आज down भी हुई है।
agent
55.8s
Two hundred, three hundred, first Ludhiana's market decreased, then our Delhi's also decreased.
दो सौ तीन सौ पहले लुधियाना का मार्केट कम हुआ, फिर अपना दिल्ली का भी कम हुआ।
customer
59.3s
Oh, I see. So then what about you, does it seem like on the 10th the rate will be increased again, will you increase something or not, is there no intimation yet?
अच्छा जी। तो फिर आपका क्या, लग रहा है दस तारीख को रेट दोबारा बढ़ाएंगे, कुछ बढ़ाएंगे या फिर नहीं, अभी कुछ इंटिमेशन नहीं है?
agent
63.0s
On that, sir, I can't say anything because on Saturday the internal news was that it will increase, and then today it decreased.
उसपे सर मैं कुछ बोल नहीं सकता क्योंकि Saturday को ये इंटरनल था कि बढ़ेगा और फिर आज कम हो गया।
customer
67.0s
Oh, I see.
अच्छा जी।
agent
67.8s
So, don't know anything about the market right now.
तो मार्केट का अभी पता नहीं कुछ।
customer
70.2s
Okay, fine. Anyway, the price is a bit high right now. But no problem, if there's a need, I have the number of your people who are here in Ludhiana.
चलो, ठीक है जी। वैसे अभी तो price अभी थोड़ी वो ज्यादा है। But कोई बात नहीं, जरूरत होगी तो मेरे पास है यहां पे जो लुधियाना में भी आपके हैं, उनका नंबर है मेरे पास।
agent
75.5s
Oh, okay. That
अच्छा अच्छा। वो
customer
76.5s
What's his name? Arun
क्या नाम है उनका? अरुण
agent
77.0s
His name is Arun, what was his name? I don't know that. There must be some people like that there.
अरुण नाम है, क्या नाम था उनका? वो तो पता नहीं मुझे। वहां पे ऐसे ही बंदे होंगे कुछ।
customer
80.0s
He had come newly from JSW One's side here. His name is Arun Kumar.
JSW One की साइड से नए आए थे वो यहां पे। अरुण कुमार नाम है उनका।
agent
83.0s
Oh, okay. Yes, yes, Arun Kumar. Yes, Arun Kumar.
अच्छा अच्छा। हां जी हां, अरुण कुमार। हां, अरुण कुमार।
customer
85.5s
Yes, yes, I do talk to him. Anyway, if you have your stock list right now, if you could share the stock list.
हां जी हां जी, उनसे तो मेरी हो जाती है बात। वैसे अगर आपके पास अगर stock list पड़ी हो अपनी अभी, तो अगर आप stock list share कर सकें।
agent
91.0s
Hmm hmm.
हम्म हम्म।
customer
91.8s
The one that is ex-Ludhiana, only that one.
जो ex-Ludhiana है, सिर्फ उसकी।
agent
93.8s
In Ludhiana, sir, we will start the material in two-three months. Right now, we are only keeping it in Ghaziabad.
लुधियाने में ना सर अभी माल चालू करेंगे दो-तीन महीने में। अभी तो गाजियाबाद ही रख रहे हैं।
customer
98.3s
Okay, you are only keeping it in Ghaziabad for now. Then Ludhiana, then the JSW unit that is here, will it be inside that or are you also looking outside? Because last time when I was talking to Arun ji, he was saying that they are also looking outside if there is a partner or something for a stockyard.
अच्छा, अभी गाजियाबाद ही रख रहे हैं। फिर लुधियाना, फिर JSW का जो यहां पे अपनी यूनिट है, उसी के अंदर होगा या फिर आप अभी बाहर से वो भी देख रहे हो? क्योंकि last time मेरी जब अरुण जी से बात हो रही थी, वो कह रहे थे कि बाहर भी वो देख रहे हैं कि अगर कोई stockyard के लिए कोई एक partner वगेरा कुछ।
agent
108.0s
Exactly that. What we are doing is, the cutters, you know, with them, service center, V-Ram and all that, we will keep the material there after ordering coils from there.
वही वही वही। अपन क्या कर रहे हैं, जो cutter होते हैं ना, उनके पास, service center, V-Ram ये वो, उधर रखेंगे मटेरियल तीन से coil मंगा के।
customer
110.0s
Yes yes, service center, V-Ram and all that. Yes yes.
हां जी हां जी, service center, V-Ram ये वो। हां जी हां जी।
customer
114.5s
Okay, so has the cutter been finalized for this space yet?
अच्छा, तो cutter finalize हो गया आपका इस space के लिए अभी?
agent
116.0s
Right now sir, just last week Gaurav ji had a meeting.
अभी सर, पिछले हफ्ते ही मीटिंग तो की थी गौरव जी ने।
customer
118.5s
So maybe it's done. Okay, so with whom is it going on right now? With the Technico people, Sunrise, Shri Ram, if you can tell something.
तो शायद हो गया। अच्छा जी, तो फिर अभी किनके साथ चल रही है आपकी? ये Technico वालों के साथ, Sunrise, Shri Ram, कुछ अगर आप बता पाओ।
agent
124.0s
I don't know with whom the talks are going on. I can ask them, though.
वो तो पता नहीं मुझे किनके साथ बात चल रही है। वो तो मैं पूछ सकता हूं खैर उनसे।
customer
128.0s
By the way, remind them about us too. Ours, ours is also a cutter, sir. We also have the same facility.
वैसे मुझे हमारा भी याद दिलाना। हमारा, हमारा भी cutter ही है जी। हमारा भी वही facility हमारी भी।
agent
132.0s
Oh, you have it in-house?
अच्छा, in-house है आपके पास?
customer
133.0s
Yes yes, in-house, we have just started our shearing. Within 2500 yards is our standard and 2500 yards is non-standard.
हां जी हां जी, in-house अभी हमारी shearing अभी शुरू कर दी हुई है। पच्चीस सौ गज के अंदर हमारा स्टैंडर्ड है और पच्चीस सौ गज नॉन-स्टैंडर्ड है।
customer
138.5s
Okay. Yes, all facilities like crane etc. are there inside it, everything.
अच्छा। हां जी, crane वगेरा की भी सारी facility उसके अंदर है सब कुछ।
agent
141.0s
Hmm hmm.
हम्म हम्म।
customer
142.0s
Okay. Okay.
ठीक है। ठीक है।
customer
143.8s
Okay, whatever happens is fine, sir. Any, but if the prices decrease, then you tell me, or if some stock for Ludhiana arrives.
चलो, जो भी होगा वो तो ठीक है जी। कोई, but अगर prices कुछ कम होंगे तो आप मेरेको बताना या लुधियाना का कुछ stock आएगा ना तो।
agent
148.0s
Hmm hmm hmm. No, look at the stock, I do have the Ghaziabad stock with me.
हम्म हम्म हम्म। नहीं, stock तो देखो, मेरा गाजियाबाद का तो रहता है मेरे पास।
customer
150.5s
From Ghaziabad, it won't be viable, sir. That will cost twelve rupees, it will cost around twelve rupees. Then it won't be viable at all.
गाजियाबाद से तो पड़ता नहीं आएगा जी। वो बारह रुपये पड़ जाना है, करीब-करीब बारह रुपये पड़ जाना है। वो फिर पड़ता ही नहीं आएगा वो तो।
agent
154.0s
On that, I can give a cashback of two-fifty, three-fifty more at today's rate. But still, how much will it come to for you, one seventy...
उसपे मैं ढाई, साढ़े तीन सौ तक का cash back और दे सकता हूं आज के रेट में। लेकिन फिर भी कितना बैठेगा आपको, एक सत्तर...
customer
158.0s
No, I am telling you the same thing, I am getting it for fifty-nine five hundred in Ludhiana right now.
नहीं, मैं आपको कह वही कह रहा हूं ना, मेरेको फिफ्टी नाइन फाइव हंड्रेड तो लुधियाना मिल जा रहा है अभी।
agent
161.0s
Oh sir, which one? A Tata one?
अरे सर, कौनसा? Tata का एक?
customer
162.8s
Tata's only, yes, Tata's only. Or the dealers they have, so many, otherwise in the secondary, second-hand market, you get everything.
Tata का ही, हां जी Tata का ही। या dealers हैं जो इनके इतने, बाकी secondary, second-hand market में सब मिल जाता है वो तो।
agent
167.0s
JJD.
customer
168.0s
Okay.
ठीक है।
agent
169.0s
Okay, if it reduces, I will tell you something.
चलो, कम होता है तो मैं कुछ बताता हूं आपको।
customer
172.0s
Okay sir, okay. Thank you, sir.
ठीक है जी, ठीक है। शुक्रिया जी।
agent
173.0s
Okay, okay okay.
चलो, okay okay.