Call 21112178955235251 2026-09-16 · Kartikey Chauhan · 1:29
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | General Enquiry | full conversation 30 turns, clean transcript (0% inaudible) | Hindi | 30 | supply_led (campaign_name:medium) |
Audio: clear: Some minor background noise on the customer's side, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.18
confidence high · +6/−3
from 10 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent did not use the customer's name or ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent did not deliver a supply or price hook; the customer immediately took control by asking for a price.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
Agent asked no discovery questions about the customer's business, monthly tonnage, or current suppliers.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
objection
The customer raised 1 objection
you did not answer:
send_price_will_think
No no, right now we are waiting for the market to go down.
did well
Qualify
Uh sir, do you have any requirement for sheet metal right now?
Summary
The customer immediately asked for the price of 1.6mm CR coil for delivery in Ghaziabad. The agent provided a price but conducted no discovery into the customer's business or needs. The customer stated they are waiting for market prices to fall and have no immediate requirement. The call ended with the agent promising to send a WhatsApp message.
Coaching
When the customer immediately asks for a price, acknowledge the request but pivot back to discovery to understand their needs before quoting, which allows you to build value first.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Yes sir, I was calling from JSW One. Agent did not use the customer's name or ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not deliver a supply or price hook; the customer immediately took control by asking for a price. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
Agent asked no discovery questions about the customer's business, monthly tonnage, or current suppliers. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched; the conversation was purely transactional about price. |
| SL5 Qualify | 2 | pass | – | 2.0 | Uh sir, do you have any requirement for sheet metal right now? Agent successfully asked if a current requirement exists, which is the core intent of this step. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | I'll send you a WhatsApp, okay? This is not a committed next step; it's a weak closure without a quote or a scheduled callback. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| send_price_will_think | mishandled | No no, right now we are waiting for the market to go down. |
Yes, okay, if something comes up, let me know. I'll send you a WhatsApp, okay? |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.584 | 21.6s | 15.4s | 52.0s | 2.5s | 369.4 | 0 | 14 | 16 | 8 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.4s
Hello?
agent
2.2s
Hello.
customer
3.2s
Hello?
agent
3.9s
Yes sir, I was calling from JSW One.
हाँ सर, बात कर रहा था JSW One से।
customer
5.8s
Yes, yes, sir.
जी जी सर।
agent
6.6s
Yes. Uh sir, do you have any requirement for sheet metal right now?
हाँ जी। अह सर, अभी कुछ अपना रिक्वायरमेंट रहेगा शीट मेटल में?
customer
9.1s
What is the rate for CR right now, sir?
CR का क्या रेट है जी सर अभी?
agent
10.8s
CR?
customer
11.4s
Yes, 1.6.
जी, 1.6.
agent
12.3s
Hmm, where would you need this delivered?
हम्म, ये कहां पे चाहिए होगी आपको डिलीवर्ड?
customer
14.3s
Loni, Ghaziabad.
लोनी, गाजियाबाद।
agent
15.7s
Ghaziabad, right?
गाजियाबाद ना?
customer
16.5s
Yes, yes, yes.
जी जी जी।
agent
17.1s
1.6, sir it will be 72. Consider it 72 and a half.
1.6, सर 72 होगा। साढ़े 72 मान लो आप।
customer
19.4s
72.5, right?
72.5 है ना?
agent
20.5s
Hmm hmm, 72.5.
हम्म हम्म, 72.5.
customer
21.7s
Okay, the rate is 72,500.
अच्छा, 72 500 का रेट हुआ रहा है।
agent
23.4s
Hmm hmm hmm. Do you take it with slitting or do you take a full coil?
हम्म हम्म हम्म। स्लिटिंग करके लेते हो आप या फुल कॉइल लेते हो?
customer
25.5s
Pardon?
हैं जी?
agent
26.0s
I said, sir, do you take it with slitting or do you take a full coil?
मैंने कहा सर स्लिटिंग करके लेते हो या फुल कॉइल लेते हो?
customer
28.1s
We take full coil, we take cutting.
फुल कॉइल लेते हैं, कटिंग लेते हैं।
agent
29.4s
Okay, you take cutting, CTL right?
अच्छा, कटिंग लेते हो, CTL ना?
customer
30.6s
Yes.
हां।
agent
31.1s
Yes, so okay, it will be around 72,500. Do you have a requirement now or
हां, तो ठीक है 72 500 में लगभग हो जाएगा। अभी है रिक्वायरमेंट या
customer
33.2s
No no, right now we are waiting for the market to go down.
नहीं नहीं, अभी मार्केट नीचे जाने का कर रहे हैं वेट।
customer
35.2s
Now you tell me, if it goes down we'll take it, we don't have a requirement as such right now.
अभी आप बताओ जाएगी तो ले लेंगे, ऐसे है नहीं अभी।
agent
36.8s
Right now, yes, it doesn't seem to be going down in the near future, sir.
अभी हां, हाल फिलहाल में तो नहीं लग रही सर जाती हुई।
customer
38.7s
Yes yes yes. Okay, I will let you know as and when a requirement comes up.
जी जी जी। चलो, मैं बताता हूं आपको जैसे भी रिक्वायरमेंट निकलती है।
agent
41.1s
Yes, okay, if something comes up, let me know. I'll send you a WhatsApp, okay?
हां, चलो कोई निकलता है तो बताना। WhatsApp डाल देता हूं आपको, ठीक है?
customer
43.5s
Okay okay okay.
ठीक ठीक ठीक।