Call 21112178903816582 2026-09-10 · Kartikey Chauhan · 0:41
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | General Enquiry | full conversation 8 turns, clean transcript (0% inaudible) | Hindi | 8 | supply_led (campaign_name:medium) |
Audio: clear: Some background chatter is present but does not significantly affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.00
confidence high · +0/−0
from 0 hits
0.7*prior (damped - label alone is weak)
0.7*prior (damped - label alone is weak)
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Hook (supply/price signal)
The agent did not lead with a supply or price benefit hook, instead opening with a generic question about requirements.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The call ended before any discovery questions could be asked.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
−2.0 pts
Qualify
The agent did not get a chance to qualify the customer for a current requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, this requirement you had put in on the 15th-16th, have you purchased all this or have you put it on hold?
did well
Opener & permission
This is Kartik speaking from JSW One.
Closure with next step
I will call tomorrow.
Summary
The agent contacted a lead at Mehra Metal Components. The customer confirmed they have a steel requirement but was busy and requested a callback for the next day. The agent agreed to the callback and ended the call.
Coaching
Your opening hook needs to provide a reason for the customer to talk to you now; lead with a specific benefit like price or availability, not just a question about their needs.
Missed:
SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | pass | – | 2.0 | This is Kartik speaking from JSW One. The agent introduced himself and the company, and respected the customer's request to call back later. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 | Uh sir, from Mehra Metal Components, will there be any steel requirement in the coming days? The agent did not lead with a supply or price benefit hook, instead opening with a generic question about requirements. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The call ended before any discovery questions could be asked. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call ended before the agent had an opportunity to pitch any USPs. |
| SL5 Qualify | 2 | fail | – | 0.0 |
The agent did not get a chance to qualify the customer for a current requirement. |
| SL6 Closure with next step | 1 | pass | – | 1.0 | I will call tomorrow. The agent agreed to the customer's specific request for a callback in the 'first half' tomorrow. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.607 | 11.1s | 7.2s | 22.7s | 4.3s | 232.4 | 0 | 4 | 4 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.7s
Hello?
हेलो?
agent
1.6s
Hello?
हेलो?
customer
2.4s
Yes.
हां जी।
agent
3.0s
Uh yes sir, good evening. This is Kartik speaking from JSW One.
अह हां जी सर, good evening. कार्तिक ये बात कर रहा था JSW One से।
customer
6.8s
Tell me, sir.
बताइए सर।
agent
7.7s
Uh sir, from Mehra Metal Components, will there be any steel requirement in the coming days?
अह सर ये मेहरा मेटल कंपोनेंट्स से, अभी कुछ steel का requirement रहेगा ना आने वाले दिनों में?
customer
12.5s
Yes, we do have a requirement for steel, sir, but right now I am with a customer. It would be better if you call me tomorrow in the first half.
हां steel का रहता है सर requirement हमारा, but अभी ना मैं एक किसी customer के साथ हूं। Better रहेगा अगर आप मेरे को कल first half में फोन करें तो।
agent
18.6s
Oh, okay, sure. No issue. I will call tomorrow. Okay sir, thank you sir.
अच्छा, okay, sure. No issue. मैं कल करता हूं। Okay sir, thank you sir.