34972178963940881 · Call

Call 34972178963940881 2026-09-17 · Kartikey Chauhan · 0:47

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
IS_MFG_CR_GI_GP_Coated_Sep26	—	full conversation 13 turns, clean transcript (0% inaudible)	English	13	supply_led (campaign_name:medium)

Audio: noisy: Significant background noise (engine/motor) on the customer's side, but the speech is mostly intelligible.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

2.0/10

no conversation

USP relevance: none

2 · Customer quality

the LEAD we handed over

1 /4 flags

segment: construction

3 · Supply

none

4 · Sentiment

the CUSTOMER

+0.82

confidence high · +9/−0 from 4 hits
lexical only

What to do differently next time biggest points lost first · the quotes are from real calls

−2.0 pts Opener & permission The agent did not ask for permission to speak, which is a required part of the opener.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.

−2.0 pts Hook (supply/price signal) The agent did not provide a hook or value proposition, instead jumping directly to asking for a requirement.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.

−2.0 pts Discovery (6 Qs) No discovery questions were asked as the customer shut down the call early.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: Okay, so what do you manufacture, sir, by the way?

did well

Qualify

Are you having any requirement in steel?

Summary

The agent contacted a lead from 'Sai Infra Projects', introduced JSW One, and immediately asked for a steel requirement. The customer stated they had no current need and would reach out if one arose, ending the call. No discovery or value proposition was attempted.

Coaching

When opening, you must provide a hook (a reason for the customer to listen) before asking if they have a requirement, as this gives them a reason to engage.

Missed: SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Earned	Evidence from the transcript
SL1 Opener & permission	2	fail	–	0.0	The agent did not ask for permission to speak, which is a required part of the opener.
SL2 Hook (supply/price signal)	2	fail	–	0.0	The agent did not provide a hook or value proposition, instead jumping directly to asking for a requirement.
SL3 Discovery (6 Qs)	2	fail	0	0.0	No discovery questions were asked as the customer shut down the call early.
SL4 Pitch (2-3 USPs)	1	fail	–	0.0	The call ended before any USPs could be pitched.
SL5 Qualify	2	pass	–	2.0	Are you having any requirement in steel? The agent successfully asked if the customer had a current requirement.
SL6 Closure with next step	1	fail	–	0.0	The agent accepted the customer's dismissal ("I'll let you know") without proposing a concrete next step.

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.592	10.3s	7.1s	29.6s	4.3s	209.7	0	6	7	1

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

customer

0.4s

Hello?

agent

1.6s

Hello.

customer

2.8s

Hello?

agent

3.6s

Hello.

customer

4.4s

Yes?

agent

5.0s

Uh yeah, good afternoon sir. I'm calling from JSW One platform.

customer

8.2s

From?

agent

8.8s

From JSW One platform.

customer

10.1s

Yes sir, please tell me.

agent

11.2s

Yeah. Uh sir, I'm seeing from Sai Infra Projects. Are you having any requirement in steel?

customer

15.8s

Uh as of now there's nothing sir. Once there's anything, I'll let you know sir.

agent

19.8s

Yeah, okay sure.

customer

21.4s

Thank you.