Call 21112178593433221 2026-08-05 · Kartikey Chauhan · 0:36
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Opp_Aug26 | General Enquiry | full conversation 10 turns, clean transcript (0% inaudible) | English | 10 | supply_led (campaign_name:medium) |
Audio: clear: There is a slight echo on the customer's side.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.48
confidence high · +8/−0
from 2 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent did not use the customer's name or ask for permission, and when the customer declined to speak, the agent did not ask for a specific callback time.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The call was terminated by the customer before the agent could deliver a supply or price hook.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked as the customer ended the call immediately after the introduction.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
Summary
The agent introduced himself and his company. The customer immediately interrupted, stating they were busy and would call back, then ended the conversation. The agent was unable to proceed with the pitch or establish a firm next step.
Coaching
When a customer says they are busy and will call back, you must immediately ask for a specific time to secure the next step.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | CUSTOMER: Can I call you back sometime? Thank you. AGENT: Sorry, sir? Agent did not use the customer's name or ask for permission, and when the customer declined to speak, the agent did not ask for a specific callback time. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The call was terminated by the customer before the agent could deliver a supply or price hook. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked as the customer ended the call immediately after the introduction. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call ended before any USPs could be pitched. |
| SL5 Qualify | 2 | fail | – | 0.0 |
The call ended before the agent could attempt to qualify for a requirement. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
No next step was agreed upon; the agent did not secure a callback time when the customer stated they were busy. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.712 | 8.4s | 3.4s | 24.2s | 2.8s | 185.7 | 0 | 5 | 5 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.9s
Hello?
agent
2.3s
Hello?
customer
3.2s
Yes?
agent
4.0s
Okay, so good evening. Karthik this side from JSW One.
customer
7.4s
From?
agent
8.2s
From JSW One MSME, sir.
customer
10.7s
Regarding?
agent
11.7s
Uh, your SBG Technologies, the firm was registered...
customer
14.5s
Can I call you back sometime? Thank you.
agent
16.8s
Sorry, sir?