Call 34972178297498870 2026-07-02 · Kartikey Chauhan · 1:41
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_PM_Opp_Jul26 | General Enquiry | full conversation 20 turns, clean transcript (0% inaudible) | English | 20 | customer_led (campaign_name:medium) |
Audio: clear: Some background chatter is audible on the agent's side but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.5/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
MOQ: None MT None
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.30
confidence high · +0/−4
from 12 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener acknowledges platform submission
The agent opened with a generic 'you have any steel requirement currently?' instead of proactively referencing the customer's recent platform submission.
How ankit mistry did it on a
10.0/10 call —
Shubham bhai, I believe you recently registered your business, which is Ridham Exim, on our Jindal's digital portal, right?
−2.0 pts
Discovery (5 Qs, woven naturally)
No discovery questions were asked after the customer stated they had no current requirement.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
−2.0 pts
Closure with price & timeline
The customer had no current requirement, so no price or timeline was provided for a new order.
How ankit mistry did it on a
10.0/10 call —
0.7 would be something around 74. 74.5. In which my cutting, loading, and with pallet packaging, my pricing is included.
did well
No unnecessary re-pitching
I'll share you my personal number on WhatsApp, okay? You can just drop a requirement there whenever you have.
Summary
The agent followed up on a past enquiry. The customer brought up a request for HR sheet from the previous week. The agent explained the order didn't proceed because the freight cost for a small quantity (5 tons) to Tripura was too high. The customer stated they have no current requirement due to the rainy season but requested the agent's number for future needs, which the agent agreed to provide.
Coaching
When a customer has a recent request in the system, open the call by referencing it directly to show you've done your homework and save them from repeating themselves.
Missed:
CL1 Opener acknowledges platform submission CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | fail | – | 0.0 |
The agent opened with a generic 'you have any steel requirement currently?' instead of proactively referencing the customer's recent platform submission. |
| CL2 Revalidate every field | 3 | partial | 3 | 1.5 | HR sheet. Okay. ... sir, it was for just five tons... The agent confirmed the product, quantity, and location for the past request, but did not revalidate grade, dimensions, or timeline. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 0 | 0.0 |
No discovery questions were asked after the customer stated they had no current requirement. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 |
The customer had no current requirement, so no price or timeline was provided for a new order. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | I'll share you my personal number on WhatsApp, okay? You can just drop a requirement there whenever you have. The agent did not pitch any products and kept the call focused on the customer's request. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.655 | 25.8s | 13.6s | 61.6s | 4.8s | 302.3 | 0 | 9 | 11 | 7 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.0s
Hello.
agent
1.2s
Hello.
customer
2.3s
Hello.
agent
3.3s
Uh, yeah, good evening, sir. Karthik here, this side from JSW One.
customer
6.6s
Good evening.
agent
7.4s
Yeah, this is your official number? Uh, yeah, sir, your Tripura contact was registered with us. So, you have any steel requirement currently?
customer
12.6s
Last week I was requested for the HR sheet, HR sheet.
agent
15.2s
HR sheet. Okay. I believe it was of 2016. So what happened, sir? The rates were shared with you, right?
customer
19.1s
No, I have not received any pricing.
agent
21.5s
Okay. I mean, sir, it was for just five tons, so the freight was coming very higher.
customer
25.4s
Hm.
agent
26.4s
Hm hm. So that is why I believe it wasn't, didn't work out. So, I mean, sir, do you have any current requirement?
customer
30.2s
No.
agent
30.6s
for which you might be needing the quote?
customer
32.2s
No, currently no, sir.
customer
34.8s
Rain, rain is very much started now.
agent
36.5s
Hm hm. No worries.
customer
38.0s
Hm.
customer
41.0s
Give me your direct number, if anything is there, I'll get back to you.
agent
44.1s
Okay, okay, sir. I'll share you my personal number on WhatsApp, okay? You can just drop a requirement there whenever you have.