Call 21112178834928481 2026-09-02 · Kartikey Chauhan · 1:59
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | General Enquiry | full conversation 31 turns, clean transcript (0% inaudible) | Hindi | 31 | new_registration (campaign_name:medium) |
Audio: noisy: There is significant background noise and clatter on the customer's side throughout the call.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: trader
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.00
confidence high · +0/−0
from 0 hits
0.7*prior (damped - label alone is weak)
0.7*prior (damped - label alone is weak)
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
The agent asked a very high-level question about requirements but did not ask any of the specific discovery questions before the customer redirected him.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
The agent asked about a current requirement, but the customer deflected instead of answering, so no opportunity was identified or scheduled.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The agent agreed to call a different person, which is not one of the three defined successful closure outcomes (quote, specific callback, walkthrough).
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
did well
Warm welcome opener
Uh sir, good evening. Karthikeya this side from JSW One.
Summary
The agent contacted a new registration, Lakshmi Steel Traders. The person who answered immediately stated he was not the right contact and provided his brother's name and number for steel-related inquiries. The agent took down the new contact details and agreed to call that number.
Coaching
When a customer immediately provides a different contact, secure the name and role of the new person before ending the call; you successfully got the name, but adding their role would strengthen the next attempt.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Uh sir, good evening. Karthikeya this side from JSW One. The agent provided a warm and professional opening, identifying himself and the company. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 0 | 0.0 |
The agent did not ask any of the four required verification questions before the customer deflected the call. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 | So in this, sir, do you have a requirement for steel? Like HR, CR, GI, etc.? The agent asked a very high-level question about requirements but did not ask any of the specific discovery questions before the customer redirected him. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The call was too short to reach the platform education stage. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 |
The agent asked about a current requirement, but the customer deflected instead of answering, so no opportunity was identified or scheduled. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 | Okay, I will talk to him. The agent agreed to call a different person, which is not one of the three defined successful closure outcomes (quote, specific callback, walkthrough). |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.546 | 19.7s | 16.4s | 82.9s | 3.7s | 225.4 | 0 | 16 | 15 | 7 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.8s
Hello?
हलो?
agent
1.8s
Hello?
customer
2.4s
Suresh?
सुरेश?
agent
3.0s
Uh sir, good evening. Karthikeya this side from JSW One.
customer
5.9s
Speak?
बोलो?
agent
7.0s
Hello?
customer
9.0s
Hello?
हलो?
agent
9.5s
Hello?
customer
10.2s
Speak.
बोलिए।
agent
10.7s
Yes sir, this was registered from your Lakshmi Steel Traders on our platform. I was calling from JSW.
हांजी सर, ये आपका लक्ष्मी Steel Traders से रजिस्टर था हमारे platform पे। JSW से बात कर रहा था।
customer
14.6s
From JSW?
JSW से?
agent
15.5s
Yes, yes.
हांजी हांजी।
agent
16.5s
So in this, sir, do you have a requirement for steel? Like HR, CR, GI, etc.?
तो इसमें सर आपको अपना steel में requirement रहता है? HR, CR, GI वगेरा का?
customer
19.6s
I'll give you another number, my brother's, take that. The number, call that number.
और एक नंबर देता, हमारा भाई का, वो ले लो। नंबर, वो नंबर को फोन कीजिए।
agent
23.0s
Your brother's, right? Tell me.
आपके भाई का ना? बताइए।
customer
24.1s
Yes, I'll give the number, I'll give my brother's number, call that number.
हां, नंबर देता, भाई का नंबर देता, वो नंबर को फोन कीजिए।
agent
26.5s
Okay.
अच्छा।
customer
27.2s
Should I give the number?
नंबर दूं?
agent
28.1s
Yes, please tell me.
हांजी, बोलिए बोलिए।
customer
29.0s
97
agent
30.0s
97
customer
30.6s
39
agent
31.3s
39
customer
32.0s
422
agent
32.9s
422
customer
33.6s
106
agent
34.6s
106. What is his name?
106. क्या नाम है इनका?
customer
35.8s
His is Bheraram Patel.
उसका भेराराम पटेल।
agent
37.3s
Okay.
customer
38.1s
Call him, he he will talk...
उसको फोन करो, वो वो बात...
agent
40.4s
Okay, I will talk to him.
ठीक है मैं इनसे बात कर लेता हूं।