Call 21112178910929522 2026-09-11 · Kartikey Chauhan · 4:27
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | General Enquiry | full conversation 56 turns, clean transcript (0% inaudible) | Hindi | 56 | supply_led (campaign_name:medium) |
Audio: noisy: There is significant background noise on the agent's side, which sometimes makes their speech a little hard to understand.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
MOQ: None MT critical
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.14
confidence high · +3/−2
from 9 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent did not greet the customer by name and immediately asked about requirements instead of asking if it was a good time to talk.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not lead with a price or availability hook to generate interest; he went straight to asking for requirements.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−1.0 pts
Discovery (6 Qs)
Agent successfully asked what the customer makes (Q1), the end application (Q2, implied by Q1), and the monthly tonnage (Q3), but did not ask about current suppliers, JSW share, or payment terms.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
Which ones do you need?... I need material from 1.5 to 6 mm... two to three tons... I am speaking from Bhiwani, from Haryana.
Summary
The agent contacted a manufacturer of laser-cut doors in Bhiwani. The customer expressed interest in HR coil and shared a monthly requirement of 2-3 tons. The agent identified that this was below the standard 5-ton MOQ but suggested a possible workaround for standard sizes. The call ended with the agent asking the customer to send his specific requirements for checking, without a firm commitment on a quote or callback.
Coaching
You must own the next step. Instead of saying 'send me the requirement and I'll check', commit to a specific action like 'Please WhatsApp me your sizes, and I will send you a firm quote within one hour.'
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Sir, I'm calling from JSW One. Will you have any requirement for steel now? The agent did not greet the customer by name and immediately asked about requirements instead of asking if it was a good time to talk. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 | Sir, I'm calling from JSW One. Will you have any requirement for steel now? The agent did not lead with a price or availability hook to generate interest; he went straight to asking for requirements. |
| SL3 Discovery (6 Qs) | 2 | partial | 3 | 1.0 | what do you make, sir?... how much volume do you require in a month? How many tons do you take? Agent successfully asked what the customer makes (Q1), the end application (Q2, implied by Q1), and the monthly tonnage (Q3), but did not ask about current suppliers, JSW share, or payment terms. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The agent did not proactively pitch any USPs. The mention of 'JSW material, prime' was a direct answer to a customer question, not a pitched benefit. |
| SL5 Qualify | 2 | pass | – | 2.0 | Which ones do you need?... I need material from 1.5 to 6 mm... two to three tons... I am speaking from Bhiwani, from Haryana. The agent confirmed a current need and captured the key qualifying details: material type (HR), thickness range, quantity, and location. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | You put in the requirement, then I'll check the standard... You put in the size once, then I'll tell you. The call ended without a committed next step; the agent placed the onus on the customer to send details without defining what would happen next. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.544 | 46.6s | 39.0s | 181.4s | 5.2s | 351.5 | 0 | 29 | 27 | 8 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.5s
Hello
हेलो
agent
1.7s
Hello
हेलो
customer
2.4s
Hello
हेलो
agent
3.0s
Please remove the handsfree.
प्लीज हैंड्सफ्री हटा दीजिए।
customer
5.0s
Yes?
हां जी?
agent
5.4s
Sir, I'm calling from JSW One. Will you have any requirement for steel now?
सर JSW One से बात कर रहा हूं। अभी कुछ स्टील का रिक्वायरमेंट आएगा आपका?
customer
8.3s
Yes, what is the current rate?
हां जी, क्या रेट चल रहा है?
agent
9.8s
For HR, sir?
HR का सर?
customer
10.7s
Yes, for HR.
हां जी, HR का।
agent
11.5s
Sir, 62.
सर 62.
customer
12.8s
62 plus GST?
agent
13.8s
Yes, plus GST.
हां, plus GST.
customer
14.9s
Plus cartage as well?
प्लस कार्टेज भी?
agent
15.8s
No no, it's with cutting.
नहीं नहीं, कटिंग के साथ ही है।
customer
17.4s
Okay.
अच्छा।
agent
17.9s
But this is, sir, in Ghaziabad, my ex-Ghaziabad.
लेकिन ये है सर गाजियाबाद में मेरा ex-Ghaziabad.
customer
20.3s
Yes?
हां जी?
agent
20.9s
I said, sir, we stock in Ghaziabad, so it's an ex-Ghaziabad rate.
मैंने कहा सर गाजियाबाद में स्टॉक करते हैं, तो ex-Ghaziabad का रेट है।
customer
23.6s
Okay Ghaziabad, no, for outside of Ghaziabad?
अच्छा गाजियाबाद, नहीं गाजियाबाद से बाहर का?
agent
25.5s
Uh no sir, in NCR we keep the material in Ghaziabad only.
अह नहीं सर, NCR में तो गाजियाबाद में ही रखते हैं मटेरियल।
customer
28.3s
No, I am speaking from Bhiwani, from Haryana.
नहीं, मैं तो भिवानी से बोल रहा हूं ना, हरियाणा से।
agent
30.2s
Okay, do you want a delivered rate?
अच्छा, आपको क्या delivered rate चाहिए?
customer
31.7s
Yes.
हां जी।
agent
32.5s
So sir, the freight to Bhiwani, how much... how far is it from Ghaziabad?
तो सर भिवानी तक का भाड़ा कितना, कितना दूर है गाजियाबाद से?
agent
35.8s
Hmm, it will be, sir, you can consider another ₹750, for coming there from Ghaziabad.
हम्म, हो जाएगा सर, ₹750 आप और मान लो, गाजियाबाद से उधर आने के।
customer
39.2s
₹450 per ton?
₹450 टन का?
agent
40.7s
Yes, per ton.
हां, per ton.
customer
41.8s
Yes?
हां जी?
agent
42.3s
Yes, yes sir, per ton.
हां जी हां जी सर, per ton.
customer
43.6s
₹450 per ton.
₹450 per ton का।
agent
44.9s
Hmm hmm hmm.
हम्म हम्म हम्म।
customer
46.2s
And in this, sir, in GP?
और इसमें सर GP में?
agent
47.4s
The rate for GP, sir, has now reached 80.
GP का रेट तो सर अभी 80 पहुंच गया।
customer
49.3s
80?
agent
49.7s
80,250. Yes, yes.
80,250. हां जी, हां जी।
customer
52.0s
Out of this, the MS, yes yes, what will be the thicknesses for the rate of 62 that you have given?
इसमें से जो MS है, हां हां, इसमें थिकनेस कौन-कौन सी रहेगी जो आपने 62 का रेट दिया है?
agent
55.6s
This one is from 2.5 mm to 12 mm.
ये अपना है 2.5 mm से 12 mm तक।
customer
58.1s
From 2.5 to 12 mm?
2.5 से 12 mm तक का?
agent
59.4s
Yes, yes. Which ones do you need?
हां जी, हां जी। आपको कौन से लगते हैं?
customer
61.4s
Uh, I need 2 mm, 1.5, 2 mm, and then after that, I need all of them.
अह 2 mm का भी लगता है, 1.5 का, 2 mm का, फिर उससे आगे तो सारा ही लगता है।
agent
65.1s
Okay, what do you make, sir?
अच्छा, क्या बनाते क्या हो आप सर?
customer
67.2s
My work is related to this, sir, you know those laser cutting doors that are made? Yes, that's the work.
मेरा इसका है सर, जो ये लेजर कटिंग के डोर वगेरा नहीं बनते? हां जी, इसका काम है।
agent
70.9s
Okay okay okay.
अच्छा अच्छा अच्छा।
agent
71.6s
Okay, so uh, how much volume do you require in a month? How many tons do you take?
अच्छे, तो अह कितना महीने में लग जाता है आपको वॉल्यूम? कितना टन ले लेते हो आप?
customer
74.8s
In a month, I require, sir, approximately around two to three tons of material is required.
महीने में मेरा लग जाता है सर, तकरीबन दो से तीन टन के आसपास माल लग जाता है।
agent
78.6s
Yes, okay. No but sir, from Ghaziabad, two-three tons will be too little. If you take a minimum of five tons, then I can get it for you.
हां, अच्छा। नहीं बट सर अभी गाजियाबाद से तो दो-तीन टन तो कम हो जाएगा ना। मिनिमम पांच टन लो तो तो मैं दिला सकता हूं।
customer
82.1s
Yes?
हां जी?
agent
82.7s
I said sir, our minimum MOQ is five tons. We cannot serve below that.
मैंने कहा सर मिनिमम पांच टन MOQ है हमारा। उससे नीचे सर्व नहीं कर सकते।
customer
85.3s
In five tons, this material that will be there, will it all be prime material?
पांच टन में, ये जो होगा ये प्राइम का माल होगा सारा?
agent
87.8s
Yes yes yes. It will be JSW material, prime. But you will have to buy five tons.
हां हां हां। JSW का माल होगा, प्राइम का। लेकिन पांच टन खरीदना पड़ेगा।
customer
91.3s
No, I will take five tons, but for five tons I will take a mix-up of sizes. From 1.5...
नहीं, पांच टन तो ले लेंगे, लेकिन पांच टन फिर मैं मिक्स अप साइज लूंगा। 1.5 से लेके
agent
94.4s
We can arrange for different sizes.
साइज में अपन करा सकते हैं।
customer
95.3s
...up to 12 mm.
12 mm तक।
agent
96.6s
Okay.
अच्छा।
customer
97.9s
Not 12, mostly I will go up to a last of 6 mm, up to 6 mm. Last. I need material from 1.5 to 6 mm.
12 तो नहीं, मोस्टली मैं जाऊंगा लास्ट 6 mm, 6 mm तक। लास्ट। 1.5 से 6 mm तक का माल चाहिए।
agent
102.8s
Put in the requirement, then I'll check the standard, I said sir if it's in a standard cut, I can get you less than five tons. You put in the size once, then I'll tell you.
रिक्वायरमेंट डालो, तो मैं देख लेता हूं स्टैंडर्ड, मैंने कहा सर अगर स्टैंडर्ड कट में होगा तो पांच टन से कम दिला सकता हूं। आप एक बारी साइज डालो, फिर मैं बताता हूं।